Prestige Flowers Reviews Summary
Prestige Flowers has a rating of 1 stars from 438 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Prestige Flowers most frequently mention customer service, next day and royal mail. Prestige Flowers ranks 265th among Flower Delivery sites.
Ordered for my wifes birthday yesterday. Arrived late afternoon today and looked as though they had been left in a field with a herd of very hungry goats before coming to our house. Absolutely no response to my emails, they don't answer their phones and live chat is dead. I won't even use this rabble for flowers to my own funeral, they probably won't arrive on time!
Flowers arrived on right day but not impressed at all. Most of the buds had broken off and most of the stems had wilted leaves £31.29 lighter. 5 days later the buds are dead so no flowers. Sorry MUM "Happy 83rd Birthday" from Prestige Flowers... WILL NOT BE USING AGAIN
I placed this an order 5 days in advance for my Daughters birthday. She works for the NHS and had a birthday off work. I haven't seen her for almost a year now and wanted to let her know I love and miss her on her special day. The whole point of birthday flowers is that they should arrive on the specific day. The flowers did not arrive on her Birthday despite me ordering in plenty of time after reading on their site that they deliver 7 days a week! All I was offered was a refund on delivery charges. Awful customer service and treatment of customers considering the service this company is claiming to provide. I will never risk ordering with them again. I feel so embarrassed when talking to my Daughter now.
I'm not one for leaving reviews but don't waste your money ordering here. Ordered two of their Haute collection, spending over a 100 pounds so not the cheap range. Said they could deliver Friday neither turned up. One not delivered apparently due to adverse weather, what a load of rubbish. The person receiving was out walking in these adverse weather conditions.
The second delivery apparently no one was home, again load of rubbish and no card left to go collect.
The flowers looked okay but by no means 50 pounds worth.
Flowers arrived Sunday, my Birthday, ALL roses dead by Tuesday morning. DAYLIGHT ROBBERY.
I have not told my grandson, that he wasted his money, because the thought was there. MARKS AND SPENCER ROSES LAST MORE THAN 7 DAYS,
My flowers have never been delivered. I sent an email of complaint and was sent a response to say that the delivery service had not been given a consignment number by Prestige Flowers and thank you for your feedback. I have paid for flowers and delivery and my mum has not received her flowers in time for her birthday. I have spent over a week trying to get my money back. Pay a little extra and use a reputable company. Very very disappointed.
My stories are too long, I cannot even be bothered to waste my time to write a short review, all I say here is others have said all that I have expereinced. I would never use this company again.
Ordered a bouquet of flowers for a friend who is going through a tough time at the moment as well as turning 50! Placed the order on Monday 9th of November 2020 for delivery on Saturday 14th November 2020. Today it's the 16th of November and the flowers have still not been delivered. Spoke to customer service (if you can call it that) this morning and they really could not care less. Firstly they blamed it on COVID saying that delivery is taking longer. I do not accept this as the flowers were ordered well in advance if the delivery date. Then they said it could be delivered today ( which is hasn't) which would not be acceptable because they would no longer be fresh. Then they had the cheek to say as a gesture of goodwill we could send out another bouquet! I've emailed customer service to complain but not had a response. This is the second issue in a few weeks that I have when ordering flowers from Prestige. As it currently stands I have paid for flowers that I haven't received. Fuming and disgusted! Buyer beware
Avoid avoid avoid ordered flowers for my daughter on the anniversary of my grandsons death which did not arrive
For my wife's birthday the flowers arrived and were awful, paid £42 for a bunch of flowers that I could have bought for £5 in Asda, half were dead, they sent out another 3 days later now they were nearly all dead
Finally got a refund of £34.29 do not use
Used before and happy. Order a gift 08/11 to be delivered 10/11 - it is now 5.26 pm on 11/11 and still not received. I contacted this morning and offer a £10 voucher and postage refunded. As if I'd use again, I'm at present in a queue waiting for customer services. No excuses - unacceptable
Be warned that no matter how early you order, Prestige Flowers only send out the day before. In my case I ordered 8 days before my friend's birthday which was yesterday. No delivery up to time of writing. The company informed me that every page on order form has a disclaimer stating delivery may be delayed. So obviously it is my own fault that the gift could not be delivered on the day requested. I will never use this company again. I am so disappointed that my friend did not receive her gift on her special day
Received flowers 2 days late delivered to wrong address flowers wilted when opened
So disappointed these were a gift for my birthday. How do you live with yourselves when you are disappointing so many of your customers please just read your reviews just so sad
Heather Sheen Clayton-le-Woods
Very poor quality of flowers for the amount of money I paid for them. The bouquet was very sparce also supposed to get a free box of chocolates. I wont be using this florist again
Flowers limp on arrival, 10 Rose's in a cheap glass vase £45, complete utter scam, low quality Rose's, didn't even open, just died, 3 days and in the bin, disgusted, don't use this company!
Ordered a rose medley bouquet for my wife. Good service as regards delivery but despite following the instructions about care and water. The flowers only lasted barely four days.
Certainly one of the most frustrating and disappointing experiences of online shopping that I have ever experienced. The flowers never arrived despite the payment being taken. After many attempts to gain my money back, they refused any refund.
The delivery man threw the flowers over the gate rather than pass them to me. The flowers were wilted and blackening, ruining my anniversary gift to my girlfriend. On top of this they took the payment out of my account twice which was difficult to get back. On talking to the customer service team they refused to refund me but offered a new bouquet. The new bouquet arrived and after 3 hours they were all dead/dying. It took me two days of emails to get a refund as they kept offering me £10 off the next order. I also payed the extra £6 for the larger size bouquet but it was smaller than most supermarket bouquets. I would highly recommend not buying anything from prestige flowers, a supermarket bouquet is much higher quality and it's cheaper.
The flowers were wilted and half dead the day I ordered them. The next day they were in the bin. Total waste of money.
I am so disappointed with the sad excuse for a bunch of flowers i had ordered for my grans birthday costing nearly £40 with heads broken off them and everything absolute joke!
About the business
Prestige Flowers is voted #1 for next day flower delivery and Review Florist UK Editor's Choice. Flowers delivered with FREE chocolates. Free delivery on select bouquets.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members