Prestige FlowersReviews 443

The delivery man threw the flowers over the gate rather than pass them to me. The flowers were wilted and blackening, ruining my anniversary gift to my girlfriend. On top of this they took the payment out of my account twice which was difficult to get back. On talking to the customer service team they refused to refund me but offered a new bouquet. The new bouquet arrived and after 3 hours they were all dead/dying. It took me two days of emails to get a refund as they kept offering me £10 off the next order. I also payed the extra £6 for the larger size bouquet but it was smaller than most supermarket bouquets. I would highly recommend not buying anything from prestige flowers, a supermarket bouquet is much higher quality and it's cheaper.

Ordered flowers and chocs for next day delivery as a colleague was leaving work. Items were not delivered on time, but the next day (by which time she had left) and were delivered by Royal Mail - how many vans had they been bounced around in!
Made an initial complaint and received half an apology, at which point they got both barrels.
PF eventually offered a measly 10% refund and £10 voucher which I declined - will not be using them again and the 10% refund was an insult.
How can anyone offer next day delivery of a perishable item, fail to deliver and then think this is OK?

I've had 4 experiences with Prestige so far and every single one of them was bad... Why not quit after 1 or 2 I hear you ask... read on... Order 1 - I paid extra for next day delivery to have flowers arrive for a client's birthday. They took 4 days to arrive. CS advise they're not actually guaranteed next day despite them charging extra for that "service". Order 2 - benefit of the doubt - ordered bouquet for my mother and another for my aunty. Both were 1/4 of the size shown in the ad - flowers didn't open - several were dead - CS took 11 days to reply to my email with both complaints on it demanding a full refund (£55) - they conveniently only acknowledged 1 complaint and instead of a refund - they offered a replacement bunch (nope)... I ended up having to go through my bank and complain - the bank awarded me a full refund after I submitted photos. Order 3 - In the flower order mum had a £10 voucher off future orders - I thought I would surprise her but order the "fresh cookies" instead of flowers. I added more money to the order and waited for them to arrive. Nothing came. Turns out they delivered them to the wrong address 12 miles away. Due to COVID I said the originals would not be accepted and that fresh cookies needed to be sent to the CORRECT address this time. The original cookies arrived 4 days later whilst we were away and the delivery had dropped the box over the entry gate (6ft) -had left it to be rained on - the cookies - which had no bubble wrap or any protective packaging - simply a cardboard box - were smashed to smithereens. They also had propylene glycol in the ingredients (Vanilla essence) also put in antifreeze. Order 4 was the replacement cookies. These also arrived smashed. Prestige flowers accepted no responsibility. The broken crumbs went in the bin. None of it was eaten. The flimsy cardboard box was recycled. I'm out of pocket and unimpressed. Avoid this company at all costs. Total waste of your time and money.

Did not deliver on the promised day. I ordered flowers for a loved ones birthday and at no point did they mention that it will be sent via Royal Mail. If I had known this, I would have never ordered! Prestige sent the flowers to Royal Mail on Sunday. Royal Mail processes nothing on a Sunday. So my flowers are sitting in some box and wilting. Birthday ruined! Still awaiting a response from Prestige... at this point I do believe that their name should be changed to something more fitting to their service standards...

I will never use this company. A friend of my wife ordered some flowers for her, they arrived already dying and the chocolates had turned to liquid. Contacted the company directly on their website contact page, no reply, tried to call them and no telephone service currently so send a direct email with photos, again this was ignored. Had to take to Twitter to get a reply and they kept asking me to send photos and I kept referring them back to my email. They finally agreed to send a replacement and at all stages I told them that my wife did not want to tell the sender, hence the direct contact. The company has now advised the sender that they are sending a replacement. Overall a terrible service.

Utter Rubbish. Poor communication.

Utter Rubbish. Poor communication. (order nò #*******)

My friend ordered some flowers for me as a birthday surprise gift on Wednesday evening with next day delivery. As the order went in late we expected next day to be Friday. Its Saturday today and we still haven't received the flowers.

They sent them via royal mail and tracking details just says dispatched since Thursday 5am. I emailed them through their website and they responded that they also only have information as stated in the tracking. Seriously?. Is that what PRESTIGE means?

Should I expect dead flowers? If you've got issues with delivery then charge more instead of £4.99 with poor service and poor comms.

Just wish there was a zero star

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Reply from Prestige Flowers

6 hours ago

Hello, we are sorry to hear about this. Kindly send your complain at out email address: *******@prestigeflowers.co.uk

If I could give 0 I would. I ordered two bunches of flowers from this site and paid for the delivery for a year as I thought I would use them going forward for occasions as I liked the look of the flowers on the site. One was delivered and the flowers were dead, you couldnt display them, the second never showed. I contacted them and they said I didnt give them the correct address, I sent them the email confirmation which they sent me and said it was the correct address which it was to which they proceeded to say it must be incorrect. I think I know where the person I wanted to send flowers too lived! This person had been ill and during this time you would think they would help. They simply said tough luck! This is robbery! I have paid for flowers, that didnt show, and thats it tough luck I loose? What kind of company is this. PLEASE AVOID! AVOID! AVOID!

Twice in a week the flowers I ordered didn't arrive. First ones 9 days late and dead. Replacement ones didn't arrive on the requested date either.
Very poor customer service and attitude.
I advised by email and confirmed non delivery on both ocassions and just got sent further tracking links that wouldn't even open.
I'll never use Prestige again. The service they advertise isn't fit for purpose...