Prestige FlowersReviews 438

If I could leave the stars blank, I would.
My father is disabled and asked me to order some flowers for his sapphire anniversary, which arrived on the wrong day, even though the correct date was specified in the beginning. When I emailed to complain, the customer service I received was appalling.
They firstly blamed the postal service, and then offered £10 credit. This of course was rejected, but then I was told that it was pointless sending emails backwards and forwards and that they had tried to offer the reasonable amount of £10 to put things right, but they had credited it to me anyway.
I will never use Prestige, or Haute who are connected to them, again! You're better off going to a trusted florist who looks after their customers, and doesn't need to pay for people to add positive reviews to their website!

Wife going away, so ordered flowers from these AR... s give them plenty of time but guess what? No delivery, wife thinks I don't CARE never NEVER use these shower of S. TE. AGAIN.

I do not understand the bad reviews on here.
I ordered flowers for my sister who has had a bad time recently, the flowers (and chocolates) arrived on time and they were beautiful.
Thank you prestige, for helping me brighten my sisters day.
I gave you 5* and will definitely use you again.

I ordered a bouquet of roses and a glass vase for my close friend who I have not seen for many months due to lockdown. I ordered on the 28th March and the first available available day was the 30th. I selected them to be for the 31st as this was their birthday and they had been through a difficult period. NOT ONLY DID THE FLOWERS NOT ARRIVE BUT NO ONE AT CUSTOMER SERVICE HAS ANY RESPONSE. I am so angry. This is the most unreliable joke of a company

I bought a £50 bouquet for a very dear friend for her birthday. They were delivered in a bashed in box with multiple broken stems. Had I spent the equivalent here in the USA (approximately $75, the bouquet would have been twice the size, with more flowers than filler greens. Shabby example of doing things on the cheap to make a bigger profit at the expense of customer satisfaction and happiness.) When I brought this to the attention of Prestige's customer service department, I was asked to provide photographic evidence. I was not about to ask my friend to retrieve the bashed in box and broken stems from the trash to take and send me photographs. What I should have received was an email accepting responsibility for the damages for a less than perfect bouquet and an apology.
This makes two times that I will have done business with Prestige: the first and the last!

I received these flowers from a friend yesterday. How lovely, only to open the box to what can only be described as half dead, brown around the edges, worse than petrol station, flowers. I will not be telling my friend but cannot believe with all the competition out there that Prestige Flowers are not ashamed. I have looked at them this morning and decided, 12 hours after receiving them, that I have to throw them out. Every time I look at them I get more cross. DO NOT USE PRESTIGE FLOWERS USE SOMEONE ELSE! No reply from customer services and when I try and leave a review on their website it says your review will appear when they send you a confirmation email. Guess what. No email from them so I can't post my review on their website. Shocking!

Dont waste your money. Received as a gift. 6 flowers and some short twigs didnt match vase Some already dead!

Paid just under £40 for a so called medium bouquet of flowers, Waste of money as there were about £5 worth of flowers altogether. First time order and definitely the last from me.

Nothing like the picture when arrived LATE. Who posts flowers using Royal Mail? Never again shocking

The site professes 100% satisfaction and yet they still FAILED TO DELIVER ON an order placed a week in advance for a simple bouquet of flower. 24 hrs after the due date, still NO SIGN of the flowers. I note there is no telephone no to use. Wish I had noticed that before I engaged these people.

In addition to the flowers, I paid over £30 for Champagne. Received instead cheap sparkling wine.
Upon contacting the organisation, a representative called Ashleigh offered me a voucher for £15 off my next order. It would appear complaints are viewed as sales opportunities to increase orders.
Up until this point, over the last two weeks I had paid in excess of £250 for three separate orders from this organisation.
Completely dishonest.
I will not be using this business in future

I bought a £60 large bouquet of flowers for my close friend on a bereavement... what an absolute disgrace. Hardly any flowers at all. £10 supermarket flowers look far better. I was mortified. Never again will I use this company!

Ordered large bunch of flowers for wife's birthday, got them early that day, good start, also children sent a rose from Prestige, 2 days later that died and flowers were in such a mess, look liked someone walked all over them. 4 emails, no answers, Please don't waste your money with this lot. Better from the Supermarket and Garages.

I paid extra for a large arrangement, they actually sent me a small arrangement. I complained, their offer was to send a replacement 2 days after the event I bought the flowers for. Pretty abysmal. Steer clear. Now having read a bunch of other reviews I wish I'd read them before placing the order!

I'm really really disappointed by their service. I paid £40 for a bunch of flowers for my sister's birthday present. They were supposed to be delivered two days later but didn't turn up, it's now been over a week and all of my emails (4 so far, to 3 different email addresses) have been ignored. I've also tried to call but phone lines are down. They have just taken my money and done nothing. I'm so unhappy and my sister was really disappointed not to get the flowers on her birthday. I don't have lots of money so £40 is a big deal to me.
Don't give these guys your money!

This company don't deliver their own products or make use of a courier that will deliver throughout the day, despite charging a significant fee for postage. Instead they use Royal Mail, meaning they have no control over when your order will arrive.

As with many of the other negative reviews here, my order is, at this present moment of writing, in a Royal Mail sorting office, where it has been for the past 24 hours, going rotten. The order is now late and so the sentiment of receiving surprise flowers has been ruined.

Although Prestige making use of Royal Mail to do their guaranteed deliveries (even though the delivery with Royal Mail cannot be guaranteed) is ridiculous enough, the fact that they only put the order out for delivery after 5pm on a Saturday, according to the tracking information, further compounds the stupidity. I made the order more than a fortnight in advance.

My advice would be to shop around for another company that understands the prime value of such a business is the sentiment that it provides, by taking care of their own delivery or by using a reputable courier that delivers throughout the day, rather than letting Prestige ruin any surprise gesture you have intended by being totally careless with the fundamental part of their business. The negative reviews are mostly about the same issue. Clearly this company are not getting the message.