Prestige FlowersReviews 438

Ordered a medium bunch of flowers, very disappointed and looked nothing like the picture on their website. Added a cake for 6 pounds which was the size of a cup cake. It would appear from contacting their support that whichever size you choose you still get the same amount of flowers. If there are 12 flowers in the picture then that is what you will receive irrespective of size chosen.

Paid for next day service.
Delivered late, no refund.
Their response- read the small print in the T&C that for Scotland it can be late. It was Inverness, not some tiny island.

People decide on a date for a reason and are happy to pay for it... if they cannot deliver the service, they should leave it to companies that can.

In summary- probably fine, if you don't need a guaranteed date. I won't use them again

I was sceptical when it reached nearly 6pm for my next day delivery flowers but sure enough they appeared with Royal Mail. The flowers are beautiful although the bunch is a little small for the cost

No human element to the process at all.
I left a note for customer services with regards to the message card.
The note was put on the gift card instead. Customer servuce were completely unapologetic, I was told 'we get thousands of orders a day'. Avoid. Pay a few pounds more and use an alternative organisation

I contacted the company to complain about flowers that only lasted 48 hours, they asked for photos which I sent, and they have not even bothered to reply. I told them the flowers looked fine on arrival but that within 48 hours only two were left, and they had to be thrown out the next day. I see several other people have had similar problems and it cannot all be blamed on the heat. Why send out fully opened blooms when the chance of them lasting is very slight? Lots of people have said the recipient was delighted - I was initially, and gave my thanks, but I have not told her that they were so short lived, and I expect a lot of others would not want to disappoint whoever sent their flowers. I had never heard of this company before and would never use them myself. Beware! I have attached a photo showing all that was left by the end of the third day. Other flowers received the same day are holding up well 6 days later.

I ordered flowers for a friend following a recent family bereavement. The flowers arrived on time, but the message I wrote for the card was not included so my friend had no idea who the flowers were from. She called them to ask but they couldn't tell her due to privacy. I did receive an email from Prestige and told them to advise her.
I asked why my card wasn't included and they told me I hadn't written a card, which I explained I had and why would I send an anonymous bouquet at such an emotional time for my friend.
They showed no empathy at all and offered 50 pence refund for the card. They did offer £5 credit for future order but only for 6 months. I explained I prefer the refund in cash as I may not order flowers in the next six months, but basically it was tough you're get nothing. Also you can get a discount code for £5 off an order so they were offering nothing really.
I found the email chat from Mohammed was rude and he gave no apology.
I would not use Prestige again and would not recommend them to anyone.
Bad Customer Service from someone who doesn't care, not a good advert for the company.

Didn't deliver on date the flowers were requested (and didn't even notify me of this, I had to chase to ask where they were). They offered to redeliver 3 days after the requested date "at no extra cost". Are you kidding me?! They didn't even offer anything by way of compensation. Do not ever use these guys - they're a disgrace and don't deserve to be in business.

Had 2 bouquets delivered for our wedding anniversary, On from our daughter which contained red roses and proteas. This was lovely, although two of the roses didn't survive beyond 2 days. The second bouquet was from my husband to me, ordered by our daughter. My husband is not really computer savy!. These contained pale lilac and white roses and gerbras. The roses looked unlikely to last and they didn't! Less than a week and they have gone over! The greenery was dead on arrival. All in all very disappointing. We will not be using this company again.

Ordered flowers on 23rd June for delivery on 1st July. Received a confirmation and order number. On the 30th June I was sent an email saying they needed more details. I didnt pick my emails up that day, but they didnt bother to ring me. The flowers were not delivered as they said the address needed a house number or house name, which it doesn' t have. This is a small village, my friend has lived there for forty years and the family owns the village pub. Every year i send a christmas card to the same address and postcode that i gave to Prestige. So my friend did not get any flowers, Prestige couldn't really care less, although they did refund my money. Took my money but didnt make much of an effort to contact me, on an order they'd acceptef, and had a week to process.

I ordered 2 bouquets of flowers and both arrived on time. However both looked ragged, broken and bruised. They were both a lot smaller than the image of the large version which I ordered.

Obviously they were both gifts and so it was really embarrassing for them but I did ask them to give me their honest opinions as it was the first time I had used Prestige Flowers. Then when they told me the state of the flowers they sent images. I was embarrassed because it looked like I'd used some cheap-$#*! outfit.

I was in contact with Prestige Flowers, providing pictures and they said they would refund for both bouquest.

I am currently dealing with someone call Ashleigh but since agreeing to a full refund over a month ago they are no longer answering emails or providing the refund.

Look nothing like the picture!
I'm horrified I have spent £33 on these, Tesco flowers would look x1000 just as good. They look half dead and lifeless. They have zero shape, I'm actually embarrassed I have send these as a gift. Bare in mind I have a fractured neck and cannot leave the house, thought these would be a nice present for my mum and they arrive in this state. The box they arrived in made them all squashed. DO NOT BUY.

My neice ordered a bouquet of flowers from Prestige Flowers for our 50th wedding anniversary. They arrived 2 weeks later. They did not look anything like the picture she had ordered from. They were put in a vase straight away with water and the packet of liquid that accompanied them. The next day they looked as if we had them for a week. My neice was very disappointed.
She had obviously been ripped off! We would never use this company again.

Great images on the website, what was delivered was rubbish, looks like a bunch picked from the local graveyard by a child - £50 wasted - I complained, they have offered a £15 gift card... like I will shop there again - shame, I am representing a corporate business, that could have really made an impact.

I ordered the flowers and they don't look anything like the pictures ok the website + they are almost dead! They look 4-5 days old in no water! Dry as a bone! I will never order flowers from them again! £19.99 flowers + £5.99 delivery charge with Royal Mail! Royal Mail! They can't even deliver their own paycheck on time! Yet alone a flowers order for my wife's B-day In what world do these flowers look like the ones advertised! I feel scammed!

Ordered next day delivery for my grieving aunt. Paid almost £6 delivery charge. Flowers arrived a day LATE and NOTHING LIKE THE PICTURE! Emailed prestige and to date (week later almost) and still no response from them. My aunt sent me a pic a couple days ago and flowers are dead alreadySTILL NO REPLY from Prestige! Disgusted with this company. Embarrassing that my aunt had to contact me and tell me the flowers were dead. She's a retired florist and knows how to care for her flowers. As if she doesn't have enough going on after my uncle dying she has to contact me with this! STAY CLEAR! Contact the local florists instead. KEEP BUSINESS LOCAL

Awful flowers!
After 3 completely rubbish bouquets were sent one after the other, I contacted them with pictures of flowers that cost £35 and were dead within 4days. Was told ‘you've had replacements already, flowers are perishable!'... as I pointed out, I didn't ask for any more half dead plants to be sent, quite honestly I'm sick of filling my bin with their flowers that are wilted, snapped stems, and different lengths! I was simply letting them know that their products are substandard and are dying within a couple of days... they cut my chat off! They don't want to hear it!
Avoid the company, they send absolute rubbish! Spend your money elsewhere!

Absolutely disgusting customer service. I've spent years using them; paying their bills; keeping their business open in lockdown. Then one of the bouquets I ordered myself for my birthday (I ordered 3 and a plant!) came and never bloomed and died within days! I finally chase it asking for either a refund or credit for the amount on my account and I get told absolute lies about some random policy that I have been informed of never and read NOWHERE in all these months and months and months of ordering from them. Illegal! Immoral! Unethical! Uncaring! Absolutely selfish and no care or consideration for loyal customers! Will absolutely NEVER purchase from these disgusting people or site again! Abysmal and mortifying! Wasted my money! Ruined my own birthday flowers! Now lying about a b. S policy! No standards, no morale. Got offered a 5% CREDIT CODE?! WTF?! As if I'm ever buying from them again after they didn't provide a refund, replacement bouquet (not that I want that since the first didn't bloom) or full credit amount to my account etc. I had a behind traumatic birthday last year and then this year was demonic and all I wanted was some good flowers for myself and then this! I am fuming and broken hearted! Looking at the order I made; these roses aren't even the same colour I ordered to begin with!