Pressure washers direct

We ordered the TriKleener, along with pressure washer and the TriKleener was a joke. It didn't work even close as to what is represented. Pressure Washers Direct refuses to do anything about it. They say it's not their fault and we need to return it at our own cost AND pay a restocking fee. My husband was in the phone/on hold for over 4 hours. They won't return emails either. Extremely frustrating and will never recommend or order thru them again.

Arrived on time but I was unable to get it running after numerous efforts. Tried to return it and got rejected due to it being oiled / gased, the typical go around. Even worse the company's service centers did not want to work on it and most of their numbers were d/c. I ended up taking it to my local family owned hardware center. They took it in and a day later found out the engine's carburetor jets had been installed upside down. I will never deal with P.W. Direct again due to their policies and incompetent warranty repair centers they claim to have. Buyer Beware.

I ordered a new Simpson 3200 pressure washer form these guys. It came with no manual, which you are supposed to read before operating. There was no quick set-up guide as shown in the videos. And, it was missing a wand. Sure would be nice if someone checked the orders before shipping. Very lax. Not a happy camper. I wanted to use it right away.

I recently discovered it would cost nearly as much to rent a pressure washer for a couple of days as it would to buy one. I searched various stores in our area and came up with one that I sort of liked, but the store really couldn't provide a lot of information about it except what was printed on the box. I searched the internet for that model and found it at Pressure Washers Direct. They not only had that model, but they stock models at every quality level and size from several manufacturers. They provide a lot of information about each model and make recommendations, based on the intended usage. They ranked the top five for my usage. The one I planned to buy was 5th, so I looked at the models above it. The top model was only $20 more, and still cheaper and more convenient than buying locally. I checked BBB before ordering and they have an A+ rating. It's more convenient because they provided free shipping with delivery to our carport. The order was filled promptly and delivery took only 3 business days. The only problem was that the bottle of engine oil included by the manufacturer was punctured in shipping and made a mess of the double boxes it was shipped in. The washer works great. I'm pleased the site directed me to it because the quality of the hose and wand seem to be better than the other model and the pump is from a highly rated manufacturer instead of an unknown.
This company is part of a larger company, Power Equipment Direct, which also has subdivisions selling generators, pumps, log splitters, wood chippers, and snow blowers. I have not used any of those sites, but wouldn't hesitate to try them.

OVERPRICED! I returned a pressure washer pump out of principle alone. Found the same brand name pump with 1000 more psi, same gpm AND included the unloader, thermal relief valve and the general pump quick connect kit for $100 less and free shipping! Kid you not... Found my new pump from Toolbarn.com. First pic is my $100 less, 1k psi more, free shipped, toolbarn pump. 2nd is the Pressure washer direct pump.

Order a pump vent cap was broken customer service was very poor experience but they did send a replacement part

They will totally take your money and if your item is shipped damaged it is a pain to try to get a return set up and certainly a refund it seems to be out of the question nearly a month later they don't communicate and they always tell you it'll be 24 to 48 hours before they get back with you and no one ever returned your call.

This sites customer service is awful. I bought a Dewalt 4200 psi pressure washer a few short months back. Not 20 hours into its usage and the pressure pump broke. Took it to one of the service centers and after 4 weeks I finally got a notice that the pump was not warranted. Cat the pump maker will not honor basically an new pump. I then contacted Pressure Washers Direct, told them the issue and was told they would get back to me. Still waiting for that call! Then I contacted them again and was told they couldn't help me. Folks beware of these guys.

I purchased a General Pump hose reel from this company. I didn't set it up for one year, then discovered it leaked. I sent multiple emails to Pressure Washers Direct and they refused to help, even though General Pump made it clear that it was PWD's responsibility. General Pump finally sent me a replacement. It is clear from my experience and reviews that this site provides no after sales support whatsoever.

I placed an order for some items that were in stock. A week later and they still hadn't shipped. I contacted them and was told a "technical issue" had delayed my shipping. I said ok cancel the items and I will get them elsewhere. They agreed to cancel the items. So 2 hours later I get a notice that part of my order has shipped. I called back and customer service says "oh well they were scheduled to ship so we couldn't stop it" I asked if the item that's now back ordered would be shipped and they said that "no we will cancel that item." Fast forward to several more hours later they change my back ordered item to "shipped" status but didn't deliver it to the shipper. In my opinion they use deceptive and dishonest practices so they don't have to refund money.

Late Shipment, Bad Customer Service, Item Arrived Damaged. On top of that Maria who works in Customer Service is untruthful, terrible person. Terrible company.

I tried to make a purchase with my credit card it went through on the credit cards end and power washer ripoff tells me its a fraudulent credit card wtf. So I went to lowes got the same price but I bought it from a person.

On July 11,2021 ordered a Simpson MegaShot MS 3125-S Power Washer. Shipment was quick and it was received with damaged shipping materials on July 14,2021. I took pictures of the damaged packaging, damaged parts and contacted Power Washers Direct on July 16. Customer service email states they will get back to me in 1-2 days. Did not happen. The only way I can get someone to answer the phone is call for Sales and explain the story. I have spoken to two humans by telephone in a month, and one person via chat. One asked for pictures and label, and later asked for engine number. The second individual told me the engine number was wrong... provide ALL pictures again along with the picture of the engine number. Stayed on the phone with him until he said he had the email and all the pictures he needed. Last week, I received two packages... neither were replacements for the damaged parts. Something completely different. I have written to the headquarters with no response. BUYER BEWARE, there is NO CUSTOMER SERVICE with this company.

I wish I could give it #0 stars. But It won't let me. I perches a $1400 pressure washer and I referred a friend she spent $426 so i can get the referral $$ but they will not give me anything after I referred a good friend to a terrible company. I want to return the equipment but they changed u a arm and a leg for the shipping.

I have yet to receive my pressure washer pump, and now am hesitant after reading these reviews. The shipping (processing) time is very long. Will update with product quality when/if received.

Power washer I purchased broke on the first day of use. Pressure Washer Direct did nothing to help resolve the issue. They stated that because I used the power washer they couldn't help. Again, it broke on the first day of use, but they said that makes it a used product. What a load of BS.

IF AFFIRM IS THE ONLY WAY YOU CAN AFFORD EQUIPTMENT THEN SHOP HERE. Otherwise go somewhere else.

I'm getting out of the military soon, I am looking to start pressure washing while I finish up some schooling. I ordered a soft wash system through PWD. When it showed up the box was barely held together with 2 pieces of tape. Paint was scratched off the metal parts and it took enough beating that layers of bubble wrap around other parts were stripped away... I know that UPS delivered it but I have gotten tons of stuff delivered VIA ups and never have I received something so beaten. It's not their job to repackage a shippers laziness. ANYWAY...

I start assembling my unit when I get to step one and immediately notice I'm already missing pieces. A wheel and the axel. I call PWD and they politely inform me that they don't handle missing or damage pieces on the product they sold me and to contact the manufacturer...

Expedited finish of the story. I take inventory of everything in the manual. I am missing my entire pump unit as well and only have a replacement cartridge that has already been used. There are rings where washers and screws sat on a previous installation and dirt and scratches all over it. I call BRAVE the manufacturer and they looked up my information, machine, and sent replacement parts right away and stood by their product. They even offered to send me replacements for anything parts that had paint scraped off. I declined those but appreciated them being willing to literally send me a new unit if they had to. They didn't charge me shipping or anything for the parts. BRAVE is a manufacturer of integrity. I will order from them directly next time if possible.

It was one lonely small bag of Hand Knob asessmbly attachment for frame rails to handlbars atachment and after a 60min wait on the phone for service they said would ship the package right out but I explained several times that it was missing both sides which would have been correct since missing the enitire bag was not with sprayer so 2 are needed not one. Well after another week of waiting they sent me 1 knob not 2 but one, I tried service center again but it went wait time over 60min was enough for mr to just melt down and tell them this service center is the loins of hell from julbrata and they will be getting no soup NO SOUP from the soup Nazi now move on your holding the crowd up losers Icertify this place will be a nightmare for BBB centers of disease.

I decided to save 30 bucks and not order from Amazon for the exact same model pressure washer. What a mistake that was. I received a used, leaking, numerous broken parts for the pressure washer from "Pressure Washers Direct". The company absolutely refused a refund or exchange. Finally, after PayPal contacted them numerous times, I returned the item, I still had to pay $75 shipping return, on a $180 pressure washer. What a complete rip off. Stanley, the manufacturer was more than happy to give me any parts I needed, but I did not want to become a repair technician. I ordered a brand new pressure washer, which I did not receive. What a complete rip off. End.

Been having poor communication over orders that have been purchased already.
Orders that have been made over 3 weeks ago and showing that it's been shipped with only one tracking number when its multiple items that are being shipped it's been more of a hassle to collect my items then what it should be