This sites customer service is awful. I bought a Dewalt 4200 psi pressure washer a few short months back. Not 20 hours into its usage and the pressure pump broke. Took it to one of the service centers and after 4 weeks I finally got a notice that the pump was not warranted. Cat the pump maker will not honor basically an new pump. I then contacted Pressure Washers Direct, told them the issue and was told they would get back to me. Still waiting for that call! Then I contacted them again and was told they couldn't help me. Folks beware of these guys.
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