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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Shopping was great but sizing is off. I ordered a size up from current sizing and it's still smaller than expected.
Easy. Fast. Complete. So 5 stars. Thank you. Will go this route in the future.
Fast shipping. The shirts were good quality and customized as desired.
Easy to order. The item was a gift and th e recipient loved it.
Fast and easy, wish it told me how long it would take to ship before I ordered tho. It was expected to come in on June 4th which I was nervous about because I needed it for June 1st, and miraculously it came the morning of the 1st. So thank you SO MUCH
Fast and easy, wish it told me how long it would take to ship before I ordered tho
Fantastic! Lots of design options. Super quick delivery. Great product!
It was good but was a little expensive. And. The shipping took awhile but I expected that so overall I though it was good.
Nice sweatshirt, thick and well made. Embroidery is professional
Ordered from prep sportswear several times. Excellent quality and fast shipping!
The product ran very small. A large (my normal size is a medium) was tight. There was no notatation to size up on the site. There is a no return policy, which is not stated at check out A no return policy has to be searched for in the return policy bar, but since it is unusual I did not look. However, they company kindly sent an extra large, which fit, but is a size that normally is huge onme.
T-shirts were good quality, arrived as expected. I am totally satisfied!
Everything was received timely and as ordered. I liked the options offered
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: Impossible. If you try to send a message after hours he will only speak to a robot and you basically don't get to complain to the robot. It will just list some possible time frames when your order will possibly show up. He will be bitterly disappointing if you use this site.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.