Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
Items arrived ahead of time! Items were packaged well.
I love my shirt. I had a problem with the first order however it was corrected immediately and my new order was shipped expeditiously.
Very easy and very simple pay process! I really enjoyed the process!
Ordering was easy with tons of options so my daughter could get exactly what she wanted. Prices and quality are also great and I was surprised that it arrived in less than a week. Will definitely order from here again.
I love the quality of the T-shirts. They was delivered in a timely manner.
The shirts were easy to design and they came super fast.
The order process and response was great. The site/ vendor was very informative about the order status and updates.
It was easy to order, there were lots of options, and the customer service has been great.
Good products, great customer service, and very quick delivery. Thank you
The website is easy to navigate. The product was nice. Just wish the color maroon was more maroon than red.
Fast and friendly. I need 50 characters but honestly just a good experience.
My Grandson loves his sweatshirt and the quality is excellent and very comfortable
Real Good Thank You So Much. I Will Be Letting My School Mates Know About You Guys Company For There Next Order.
I love that there is no extra charge for embroidery of my name on my item purchases!
I love that there is no extra charge for embroidery of my name on my item purchases!
Received on time, item as described and customized as ordered
Easy and quick. Saw what I wanted and in the size I needed.
Although I understand, I do not like nor agree with your return policy and I will not be purchasing again.
I'm very pleased with my purchase. Only thing I did not realize is that part of my order was a special order so it took two weeks to get. I ordered it with the thought that I'd wear it to my son's baseball tournament. It did not arrive in time. But I am happy with the purchase. Also, I recommend ordering a size up in women's sizes.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: Impossible. If you try to send a message after hours he will only speak to a robot and you basically don't get to complain to the robot. It will just list some possible time frames when your order will possibly show up. He will be bitterly disappointing if you use this site.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.