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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Ordering was easy. The website is easy to navigate.
Fast, lots to choose from. Great quality material. Personalized the exact school I needed.
All good with the green and gold! Norfolk State University
I initially attempted to place this order in blue and then received out of stock and blue never came back into stock, so I ended up ordering the black
Easy to order and quality product, too long to receive
I did not receive an order approval email as I was informed that I would. The T-shirt was printed in the wrong color and it had a moisture/screen print stain that covered the front of the shirt.
HOW in the world can it be cheaper to buy 1 item than 20? This website is horrible - slow, doesn't allow for same hoodie to have the SAME front with different names on the back without reformatting each and every time.
Being able to choose your logo is nice but it takes a long time to receive your order and when I finally received my order it was wrong so I had to wait another three weeks which from the time I ordered till I finally got what I wanted it was almost 7 weeks.
Great service & super easy website for all us senior citizens! Love the shirts!
Great quality clothes. Came in really fast and no damage was shown.
Great merchandise and shipped quickly. Great quality. Will order from here again.
I love my new shirts! Beautiful. Better than I could have imagined
Ordering was easy and was delivered quickly. Sizes were good
Great product and fast shipping. All my teacher co-workers loved it and asked where I purchased it from :)
Good Product and quick delivery and just what I expected
Great. Good selection. Perfect sizing and comfortable
Great selection and fast service! Quality of items are great! 30% off and free shipping! Can't beat that!
Have ordered from here for years. Pricey but I get what I want in the size I want. Good quality merchandise.
Easy to change schools.
Lots of designs to personalize
Easy to change schools.
Lots of designs to personalize
Very nice loved the shirts and was very happy about it being emborder because I hope it would be and lucky they lived up to it's word.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.