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Prep Sportswear Reviews Summary
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
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I was unhappy that it took several weeks to get my order shipped, however very pleased that your company acknowledged the problem and gave me free shipping and a discount. Thank you for that.
Ok but the sizing was off. Ordered a women's XL and was more of a juniors XL
Really nice clothing. Like the variety of clothes options for individual school. Good quality.
Loved the products. Took a little longer than I thought it would…
Our school colors are purple and gold. Most of the styles I looked at were not available in the size I needed, I ended up ordering navy.
The sweatshirt arrived in a reasonable amount of time and looked nice. But the size was a lot smaller than anticipated. I measured my son and used the size chart to order a size bigger than I thought he needed but the sweatshirt is still a little snug. He definitely won't be able to wear it next year. For as much as the sweatshirt cost, I would have expected a little more wear.
It was good. A little long for the wait. Didn't think I was going to get it for a while.
It took longer than expected But our gear is amazing!
So well worth the wait!
It took a very long time to receive order - 8 weeks with no communication
Sizing was way off
Very good except it takes awhile to receive an order. I suppose because it's custom?
Between purchasing and shipping it is too long of a process, this has to be fixed or I will find another company to do my shirts on the future, but overall the work is magnificent
Easy to order. When I had a question about shipment, customer service was responsive. We got disconnected online and I was sent an email to finish our conversation.
Easy to order, will definitely use this site again. Thank you
It took longer to get to me then I liked but other than that it's good.
Good, easy to order. Happy with product. Have referred other to website.
Longer processing time than expected, late response to inquiries however very happy with the quality of the products
It's was good, took a bit longer than expected but I like it.
It took several weeks to get my order. Much longer than originally estimated.
I will not use this site again due to their no return or exchange policy.
Ordering was easy. Options were plentiful for both product selection and graphics. Delivery was almost 5 weeks. Not sure if that is acceptable.
From the business
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members