On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Prep Sportswear Reviews Summary
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I don't believe this "company" has such high reviews. They have a host of complaints with the BBB. I ordered my T shirt on 8/24, and as of 9/18 still have not received it and they have no tracking information or ETA for it. In addition, they say that the consumer should do their research and ask questions about the company before placing an order because they "cut each t shirt by hand in Kentucky, don't work weekends, and operate on a very short staff". They make no apologies for the delay in shipping and offer NO refunds once you pass THEIR 2 hour window. In other words, they can take as long as they want (once they have your money), but the consumer only gets 2 hours to cancel.
I literally placed an order for a simple college T shirt from my alma mater. I could get it any one of a million places. I am still out the $40 and no shirt in sight. I have filed a dispute with my CC card company (finally).
I hope college football is not over before I get the college T-shirt I ordered that represents my grandson's football team!
I would be very careful from this company. Ordered a item back in August, paid for quick shipping. Over 30 days and still have not received it, every week simply stating they are out of material. I tried cancelling order (5 days afterwards), and they say you can only cancel within 2 hours of placing order (even though it hasn't been produced). What type of company has a 2 hour window for cancelling and unfilled order? Hard to speak to someone on phone. I have chatted with their agents and they are nice - but not equipped to solve problem. They simply state they are still waiting for material. Nowhere on the website does it state they are out of stock, etc. I should state that all I ordered was a long sleeve dry fit material shirt with my son's HS logo on it. It was meant as a B-Day gift for late August.
Long story short - just be careful. I do think they are legit company - just be careful as it may take months for delivery of a product.
Took half a dozen tries for the site to accept my credit card :( Been trying for a week to place an order.
It was great you have lots of great products. So was fun shopping
Was good there was a lot to choose from needed cloths to wear to support York College
I subscribed to receive 30% discount, but did not receive on my order. I. There is no way to physically correspond with someone regarding matters other than a chat room with preset answers. Order took much longer to receive than implied when ordering & never received follow ups without inquiring.
Everything looked good. There was a really long lead time though.
Items are great- love them and get lots of comments. Shipping and Arrival time could be faster but understand the delays also. Thanks!
Great product. Processing order before shipping is a bit slow tho
Simple without complications. Just as ordered and advertised
Very easy to locate what I was looking for, and the customization feature is awesome.
Appreciate that I can order from the university I work for at a good price.
Easy ordering and nice variety of monograms available
So far, so good. Wish there were more current reviews regarding sizing. It would be very helpful. Very nice merchandise.
Very good experience placing order. About 1/2 hour after placing order, I changed size with no problem. Merchandise arrived promptly. Tee-shirts run very small, so if person is not ultra thin, order larger size. I was very happy with the order which I had purchased for my granddaughter who is entering Medical School.
Too long a wait for delivery but very happy with the product
Site is very slow however product is just as described.
Easy online ordering and didn't have to wait long before receiving it
Good. Wish you could switch front images to back of item. And need tall options
Good experience, just in time for the high school volleyball season.
Very easy to use and no problems ordering the website itself was easy to use
Thank you for reproducing older styles for so many schools.
From the business
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members