On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Easy shopping and customization! Our student was excited to shop for new school gear with her class year. The process provided an update as to when the order was being processed and when it shipped. All timely.
The site is well organized and easy to navigate. I found exactly what I wanted and was able to make everything custom. Quick checkout and great selection for the price!
It was very easy to use and a lot to choose from. The choices of designs are great.
It was very easy to use and a lot to choose from.
Very pleasant. Good options, prices a little high.
Very pleased. I selected the color and design and it was made to order. Didn't have to wait long for it to be made and delivered.
Fast shipping, everything as ordered, great quality printing!
It was good but would prefer using PayPal for payment method
It was good but would prefer using PayPal for payment method
The shirts are a good quality. We will enjoy wearing them to our grandson's college football game. Their customer service kept us informed of the process.
Just happy to be back in school to show off my new school gear
Easy to order, just took awhile to receive! I will definitely order from them again.
My shopping experience was great and good and I found bargains
My shopping experience was great and good and I found bargains
Very confusing. - shirts would show different designs but when you placed an order it was actually only 2 options that seemed to be available- either too confusing or too limited options
Okay but slow to get to us for a birthday celebration!
I received my order in a timely way. No hassle. Easy website
Love the options provided by this shop! And the personalization is such a fun detail.
Love the options provided by this shop! And the personalization is such a fun detail.
Awesome. Hat came out great. The time it took was very quick and I appreciate the emails letting me know when it was shipped. And it was shipped on the day it said it was going to be. Will definitely be ordering more.
I did have an issue but they quickly cleared everything immediately!
Great experience! Easily accessible and easy to order
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.