Premier Motorcycle Transport

This is far and away the most unresponsive business I have ever encountered. They took my $900 quickly enough, but since then it's been like pulling teeth just to get someone to respond. I literally had to threaten reporting the company for fraud just to get a call back. My friend told me the bike was picked up over a week ago, but - surprise - I haven't heard a word from Premier about the shipment. Not even a confirmation that the bike is in their possession. Horrible, horrible experience, I really cannot recommend avoiding this business enough.

Trying to book but need revised quote after changing bikes, also offered them a 2nd bike to ship for the return trip, multiple messages unanswered and tried facebook messenger as well many, many days ago nothing, im concerned they are out of business, 5 attempts to contact in 5 days nothing...

The bike was picked up and delivered in excellent condition. The drivers knew what they were doing and were extremely professional. The only issues was the bike was four days late and the online tracking system never worked. I was however able to shoot an email and get an update on it's whereabouts. Overall it was a decent experience.

Beware of Premier Motorcycle Transport. They are very fast to respond to inquiries and very quick to take your money. But they are very slow to deliver. Three weeks and waiting. Tracking site not updated, no communications.

This company has very poor followup customer service.
Kristian Hallbert was great to sign me up and schedule my HD pickup.
I was told on the previous Friday that they do Tuesday and Thursday pickups the next week.
They called to today, Tuesday, to tell me that they won't pick up my HD until Thursday and that I have to pay the Copart and extra 50.00 for storage.
I asked to speaker with a supervisor and the lady on the phone just replayed I'll cancel your order and hung up on me.
I wish I received her name so I could add her name to the review
Went with another company and they will pick it up today
Ray

We booked and said we would be ready for pick up on 8/12/18. I have made at least 10 calls to them to check on status. Our call was only answered once by a live person. All other times it went to phone-mail.
When I did talk to them, they said that we would get a call to schedule pick-up between 8/13 and 8/17. This is not 8/18 and we have received no call to schedule pick-up.
I going to have a really difficult time trusting them with my Harley is their customer service is this terrible.

All the 1 star ratings on here are 100% accurate. Stay away from Premier Motorcycle Transport. They are nothing more then a Brokerage company. My bike was delivered by a different company. My bike was lost for about 3 weeks. There is no communication with Premier at all. They do not answer the phone, they will not return a voicemail or email, and their online chat is nothing more then the ability to open a ticket which they never respond to. My bike was delivered damaged. Not minimal damage. $6700 worth of damage. This company told me that every bike came with $10,000 of coverage. Out right lie from the sales person that took the booking. My bike was delivered on the back of a furniture style straight truck strapped down the the floor with regular ratchet straps over the paint. No soft straps, no blankets or covering, no motorcycle skid or special pallet for the bike to be in so that it couldn't get damaged. I had to fill out the damage paperwork because the drivers couldn't read/write English. Run away from this company don't walk.

I had a chopper picked up from Barrett Jackson Scottsdale and was quoted $750 to deliver to NM. I was told that they have picked up from the auction before and that i would have my bike within the week. First i was told I was being charged an additional $125 because the pick up person waited an hour to get the bike. Then had no communication for two weeks. Then the bike showed up at my office without any communication. And arrived with severe damage to the rear fender. This bike is a $50,000 show bike and will be expensive to fix. The bike also showed up in a box truck with no lift. It was a circus trying to unload without further damage. I will never use Premier again and dont recommend to anyone. On top of everything else. The salesman that was so nice and anxious to get my business. Kristian. Never responded to any of my calls or emails after he charged my card.

ABSOLUTELY! The worst business and service in this country. There is nothing premier about that company. They gave me a date of when to drop off my bike and when it was to be delivered and than to find out the bike never left the shipping warehouse. Tracking is a joke you don"t even get to see the GPS location of your bike they just inform you of when they pick it up, not even up to date with technology. And to top it all off when i canceled transport because of the worse service in the universe i have to pay $100. To pick my own bike up because of there screw up. Good luck to anyone who uses this company. I will spread the word on how horrible Premier Motorcycle is at there business.

Do not use this company it is horrible. They assure you that your bike is well packed and shipped through their elite carriers. If there is a problem or an accident with your bike they do not inform you at all. You find out when it shows up to your house and they're about to unload it. Then you call them and they tell you they didn't know anything about it. If you do ship with them which I highly encourage you not to, pay the extra 200 for the insurance so when your bike does show up damaged they will pay for it and what they do pay is pennies on the dollar. They do not take in the inconvenience of your time and tying up your bike. Just another company not wanting to take responsibility for their actions.

So far has been a bad experience... took my money, no calls back, no emails, no text and don't answer the G damn phone... Hope I get my money back... total bs company

Before I booked, they couldn't call me back fast enough, once I paid I could not get anyone on the phone. I asked for delivery by April 23 at the latest. When the bike was picked up the invoice said estimated by May 1. This caused at lot of stress as I could not reach anyone at Premier. However, the actual company that picked the bike up, Haulbikes, was very good and told me where it was anytime I called. It was actually just delivered in under 2 weeks. Haul bikes quoted me 1200$ and Premier 845$ so if you are smart, when you get your quotes call haulbikes back and tell them to get their heads out their asses and make all the money. After taking the bid from Premier, Haulbikes probably ended with half their quote. The whole industry is shady but my bike arrived so stress relieved.

To Whom it May Concern,
My name is Scott Gilbert and I recently had a motorcycle transported across country. (Booking Confirmation Attached) As the pictures show, the front tire of the touring bike was suspended over an area that should have supported and confined the tire. The result after being strapped down was a vertical split in a relatively new tire. This left me with no option but to replace the tire, for fear of unsafe riding conditions. The pallet built was not made for a full size touring front tire, which I specified in shipping questionnaire. Please advise how to proceed with this so no one else is placed in an unsafe riding condition and how I might be reimbursed for damage caused by shipping, not accidental but negligence. Thanks in advance for your help and consideration.

Christian or whatever his name is one rude sob.Go elsewhere, there are people who need the business.

Everything was picked up and delivered in great condition and within the agreed time frame but communication could definitely use some improvements. I had trouble reaching the company through phone calls and online through the chat feature more times than I'd like to count. Facebook marketing for the company was the only help I actually got in getting someone to call me back. Like I said, the bike was picked up and delivered one time and in great condition, driver was very polite and on time. Communication is my only complaint.

Decent job with pick up and delivery. Somewhat unprofessional for pick up and loading motorcycle, but otherwise pretty satisfied with the company that Premier Motorcycle Transport hired for this job. Was not satisfied though with the communication on Premier Motorcycle Transport's part when it came to letting me know the date and time for pick up. Their site worked well and so did their 'track your package' link, but I would have appreciated more communication over the phone, as they did not readily pick up or return voice mails that I left for them during normal business hours.