Good communication with company via e-mail, not so much via phone. Wanted to make sure for pick-up either me or my son could legally sign forms with the driver.
Took several days for them to confirm my order and have heard nothing since. I thought some was going to come out and do a walk around on my bike with me prior to pick up.
Bike was delivered with no damage. Company and delivery driver never communicated during the process. The website did not allow for updates to the process.
Other than that it did go smoothly.
Your salesman and supervisors are liars. They quote one thing more than once, verify with follow up emails and 3-4 various calls on a price and than once you pay they raise price $400 despicable!
Ok, in clear and confusing schedule to pickup, website ordering and scheduling for delivery. Delivery late by days with no call. Status on website not clear.
Being able to track your item is a JOKE! Premier is willing to take your money but once they are paid, I never was able to speak to "Nick", My bike came with a SCRATCH in the tank which was not there when picked up from the seller. It took more than a month to get here, which cost me a penalty at motor vehicle department $25. I will never us a trucking company again, this is my has been my 2nd bad experience, I have only trucked a motorcycle TWICE. Never will there be a 3rd! Rating is a -5 NEGATIVE! Ed and Shana Ashley
This is the second time I have used premier motor cycle transport, I've been very pleased with their service.
To whom it may concern, the date that I pick switch was the 25th from a bike to be picked up, which is what I picked on the online service, it was explained to me by customer service agent that the date that you pick is not an actual date for pickup, due to scheduling mechanical breakdowns or weather, now none of those issues were present during the process of picking up my bike, but it was picked up on the 26th of October, there was no phone call nor an email to tell me that my bike was picked up and was in route to California from Georgia, very poor customer service, even though the customer service manager Pamela try to help, and also I did not know that a second party with deliver the bike to Alameda once it was in San Jose California, when I received the phone call from the San Jose Shipping Company I went down and picked up the bike myself, overall was very unhappy with the service that was provided that I paid for, thank you for your time have a nice day happy holidays,
Picked in Florida before the hurricane and was only delayed one day on delivery because of the storm. Pick up crew was excellent. Will use again.
Booking has been quick and easy. Motorcycle was delivered quickly and safely. I would use them again.
Have used Premier Motorcycle Transport earlier this year. Excellent service. No issues. No stress!
Overall, happy to have chosen premier for transporting my bike 2000 miles for me. Will be my first choice of I need to ship a bike again.
Service seemed prompt once it was booked and the date was assigned. Delivery to my wife seemed quick with no visible damage to the bike.
Not sure I need the insurance because the bike is already covered.
I received my motorcycle a week later then stated, but I got it and it was okay!
Would have liked to have seen a drop off date. Had to pick up motorcycle since it was going to be a day late.
Quick response. Picked up on time, delivered on time in perfect condition.
Booking process was very easy. Delivery took 4 days longer than estimated. Overall a good experience.
THE PROCEDURE WAS EASY ENOUGH. THE PRICE IS SLIGHTLY HIGH BUT BEARABLE. HAVENT SHIPPED THE BIKE YET SO CAN NOT TELL YOU ABOUT SERVICE
Pick up and delivery were on time and easy! Would definitely use Premier again.
Overview
Premier Motorcycle Transport has a rating of 3.3 stars from 83 reviews, indicating that most customers are generally satisfied with their purchases. Premier Motorcycle Transport ranks 396th among Shipping sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members