Powerhouse Fitness

So I paid over a week ago, my account on there website doesn't even show the order, but they took my money. I contacted via email as the chat function is not answered, I revived no reply or update, will have to cancel at the bank and find a firm that actually send the product you buy and responses to customers gives receipts etc..

The multiple emails and reviews that I posted resulted in Powerhouse Fitness taking responsibility for repairing the gym bike, which they did efficiently and satisfactorily. It's just a pity that the response was not immediate, but at least job done.

I wish I read all the bad reviews about Powerhouse fitness before ordering my treadmill. As described in other reviews I am undergoing a traumatic experience with the Powerhouse fitness online team.

I ordered an expensive Lifestyle treadmill worth £2799. A damaged treadmill was delivered on 24/04/2020. Since then I have been emailing all the team emails of powerhouse. No response yet. I have had a chance to engage with their live chat service 10 days ago. The chat person said he will ask the technical team to look into it, but still no response yet. The unused treadmill packs are now occupying the whole room. Power house has not contacted me yet for the past 3 weeks to take the damaged treadmill back.

I will never recommend this website to anyone and I will never use it again.

If I could give no stars I would. Crank shaft broken after using spin bike fewer than 10 times. Nearly a month after requesting a replacement part I am still waiting. Rude and obnoxious customer support staff keep telling me they have had the part dispatched to me then when it doesn't turn up I'm told it wasn't ordered. 4th week in this loop now. Home working is no excuse. The world goes on turning. Unfortunately the same can't be said for my spin bike.

My rowing machine broke while under warranty and it took customer services 5 months to send me completely the wrong part, so the rowing machine is still unusable. I informed them and the tech services people took my information and said customer services would get back to me within 2 days, they did and asked me how I wanted to proceed. I replied to them with a number of questions and they still have not got back to me after 2 weeks. Frankly appalling service.

Ordered a rowing machine paying a lot of money for it. It arrived faulty, ok it can happen. But it wasn't a great start. Didn't get very far with any replacement parts so tried to get the money back. It doesn't help when emails take over a week to be answered, no customer service answering the phone, you leave messages multiple times and of course no one bothers to call back. It took about 2 months to finally get my money back for something that should have taken less than a week. Incredible that a business as bad as this is still operating. AVOID!

Absolutely horrible company to deal with once they've taken your money. Doesn't get any worse, stay away!

Received a treadmill with missing parts, delayed by two weeks (it was just sitting with XDP for delivery!).

Since then I've been calling and emailing but to no avail. Initially promised to send parts, but never arrived, then promised to collect but that hasn't happened either. They use XDP who are equally unresponsive.

I will never ever recommend this website and I will never use it again.

Ordered and paid for an item (last one) on Monday, was sent an email saying it was being picked then would be dispatched. Tuesday received email saying that due to a stock discrepancy' they couldn't fulfil the order and would be refunded. Waited till today (Thursday) for refund back to bank. Have just checked and apparently the item is in stock. That must have known the item was coming back into stock- could they not have asked if I wanted to delay my order for a couple of days? They've also had the cheek to keep me on their mailing list. Like I'm gonna buy anything from them again. Clowns.

Bought a cross trainer that was useless from day one being to stiff, the palava to get it changed or a refund was like begging for 8 months. Totally useless company, they take your money wonderfully then leave you and lie to you, so bad i hope they rot.

I would give them no stars if possible!

Always in the past had a good experience with these guys! But last year I purchased a cross trainer for £1000 and now 7-8 months its developed a fault and they refused to get back in touch when reported now after many calls and emails I have to wait 6 months for a repair under warranty what a joke! If it hadn't happened to me I would think its a joke! So now I am sat with a £1000 worth of faulty equipment but I have to wait 6 months for a repair mind I have had no calls from the engineer so 6 months down the line could be a completely different issue to the one reported.

Joke avoid this company I will in future

Rude arrogant customer service staff and managers!

After months of assurances but no progress I contacted my bank. I described my issues and sent them every pertinent email (~27 of them). They raised a S75 claim and did point out it could take 2-8 weeks for a decision. After a few weeks and no update I contacted powerhouse. They replied that as I had initiated a S75 claim that my bank would be sending me my refund. Spoke to my bank (Santander, excellent service from them BTW) who said leave it with us, Powerhouse had advised me incorrectly. A few days later Powerhouse emailed me to say my refund would take 3-5 business days to be deposited. In due course I received a full refund. So, if you are getting nowhere with your not fit for purpose credit card purchase definitely contact your card supplier and begin a S75claim, it's worth the time spent. Just a pity that an item purchased on 1st Sep 2020 took until ~ 20th Apr 2021 to resolve.

Worst experience ever, charged me on a set dumbbells (£220) but did not deliver the item as advised. Called up their customer service and was told my bank information was incorrect. If it was then how did you manage to charge me? Cancelled my order and requested a refund which took 3 weeks to process but was advised within 5 working days.

After numerous complaint calls and emails, my only reply was from Jayne Crawford (customer service)
"Sincere apologies in the delayed response. We are currently experiencing high volume of calls and emails"
Absolutely useless.

My experience mirrors many reviews here. Customer Service won't answer calls, messages or emails. Can only get through by calling Sales (for obvious reasons). Was told twice that they would look into the order and call back. They didn't. Was told twice that it had been despatched. It hadn't.

I still haven't received my order!

Went online to buy an exercise bike, then found out it was out of stock, but for £10 more I could have a different one that was in stock, I was happy with this so rang up 1:
1)when you ring you have 2 main options - a)to place an order or b)discuss an order already placed, tried multiple times for option b - no one answers, of course if you try option a) they answer straight away.
2) When I tried to amend my order and questioned how I was able to order something out of stock - the lady was very rude and almost called me out as a liar
Easy decision - cancel order and I will never order from you again.