So I paid over a week ago, my account on there website doesn't even show the order, but they took my money. I contacted via email as the chat function is not answered, I revived no reply or update, will have to cancel at the bank and find a firm that actually send the product you buy and responses to customers gives receipts etc..
Tip for consumers: Go to another one they don't give receipts refunds or and acknowledgement of purchase, horrific customer support.