Review of Porch Potty: Really Great!
Thumbnail of user tamih140
1 review
0 helpful votes
November 16th, 2022

We live in a multi-story house with a large property and no fences allowed (HOA). Our main level is raised more than a floor above our lawn Taking our 4 month old puppy on a leash to "go" outside a dozen times a day (and night) was hard on him and all of us. Porch Potty to the rescue! It's been flat- out amazing! He can sit in the kitchen by the door indicating he needs to go, we let him out, he loves the PP and goes instantly, he's so proud! It's not just for apartments and small spaces, it's great for larger homes with stairs and families with puppies who are ready for a little independence, like our sweet pup. Can't say enough nice things about our experience. (TMI, we used the technique of wiping a bit of his pee on the PP once- he figured it out instantly!) We have the artificial grass to start since it's cold, but will get live grass in the spring. Don't hesitate- best money we've spent in a long time!

Products used:
Porch Potty, artificial grass

Service
Value
Shipping
Quality

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Porch Potty

Overview

Porch Potty has a rating of 4.7 stars from 8,074 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Porch Potty most frequently mention great product, customer service, and free shipping. Porch Potty ranks 4th among Pet Supply sites.

Positive reviews (last 12 months): 83.3%
Positive
5
Neutral
0
Negative
1

What reviewers want you to know

Positive highlights

  • Customer service has been very helpful in answering my questions.

Critical highlights

  • I bought a Porch potty 2 years ago and it has collapsed with the frame not supporting the tray any more.
How would you rate Porch Potty?
Top Positive Review

“Great concept, needs a little improvement”

Paige W.
10/15/22

I considered a diy option, but ultimately went with porch potty because of the reinforced drain tray. There are two things of note: (1) the drain set up is so-so at best. It would be great if the drain pipe was a little larger to help prevent pooling; (2) I decided to reinforce the tray pan by adding cement blocks beneath it. This has helped my dog trust the platform as secure - she's 45 pounds. Other than those two gripes, I really like how the system looks and functions.

Top Critical Review

“Might as well let my dog just pee on the floor, would've been cheaper. Always Leaked”

C J.
3/7/21

Bought a porch potty standard and the hose always leaked. Got a replacement hose, hose still leaked. Sent a few emails, no reply. Sent another one. They wanted to send me ANOTHER hose. Yea, the first and second one didn't work so let's send you another. I asked for a refund which they denied even though their product was faulty and they "say" they stand by their product. Just buy a cheap one off Amazon. Works way better

Reviews (8,074)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (43) porch potty (232)
Thumbnail of user amyc2132
1 review
1 helpful vote
September 7th, 2022

I live in an apartment and originally had a single piece of turf laying directly over the concrete on my balcony for my chihuahua puppy to use. It eventually became super messy and difficult to clean. The Porch Potty is super convenient and easy to clean and my puppy started using it regularly after 2-3 days.

Also, my catch basin arrived completely cracked and broken in the mail and customer service immediately sent me a new one. Thank you guys so much!

Service
Shipping
Quality
Thumbnail of user brendas1723
2 reviews
0 helpful votes
June 1st, 2023
Verified purchase

I live in a third floor condo and, my two dogs are pad trained, but on walks they live to walk in the grass and simply pee. I thought it would be easier for them to learn how to go out on the balcony and poop in a designated place and to save me on the cost of pads. They are short legged, so I also ordered the little ramp and, they love it as well.

The clean up is easy as well and, every couple of days, I empty the underneath pail in the toilet and, rinse it out!

Great purchase!

Thumbnail of user erind423
1 review
0 helpful votes
November 25th, 2022

I live on the second floor of my apartment and my puppy has a small bladder. I had been using the grass pads where you put a pee pad under the grass and change out that mess. It was an eyesore. Porch potty seemed like a splurge at first but it's so much easier to clean and much easier on the eyes. Also, Astro loves it.

Products used:
Porch potty standard with basin

Service
Value
Shipping
Quality
Thumbnail of user paigew179
1 review
0 helpful votes
October 15th, 2022
Verified purchase

I considered a diy option, but ultimately went with porch potty because of the reinforced drain tray. There are two things of note: (1) the drain set up is so-so at best. It would be great if the drain pipe was a little larger to help prevent pooling; (2) I decided to reinforce the tray pan by adding cement blocks beneath it. This has helped my dog trust the platform as secure - she's 45 pounds.

Other than those two gripes, I really like how the system looks and functions.

Service
Value
Shipping
Quality
Thumbnail of user salg98
1 review
1 helpful vote
April 21st, 2023
Verified purchase

We ordered the largest size and it's still sort of small. It's great for our Beagle and Pomeranian but it would likely be small for a larger breed. The drainage feature is great but I wish the drain connection was flush fit to the tray and the hose was smooth. There is some remnant pee that stays in the hose which doesn't always drain and there is a small section that dips below the drain and catches some pee which unless rinsed often creates a smell.

Thumbnail of user donnah2436
1 review
0 helpful votes
January 17th, 2023
Verified purchase

I received my Porch Potty order.
Thank you!
I am very happy with this product so far.

Thumbnail of user kristih309
1 review
0 helpful votes
February 27th, 2023
Verified purchase

I live in a 6th floor apartment and wanted to have an option that didn't require taking my new puppy to a downtown alley at 1am for potty runs. This product seemed like a great solution! I was disappointed when the product arrived without the synthetic grass, and while the customer service response was very fast, the piece was sent with just normal shipping and took about a week to arrive. It would have been nice if they had expedited the shipping. That said, my pup loves the porch potty and is slowly learning to do her business there, and no more midnight potty runs!

Thumbnail of user lorib1359
1 review
0 helpful votes
February 17th, 2023
Verified purchase

I've had a porch potty for my French Bulldog for 5 years now - she loves in the winter and SO DO I!

Thumbnail of user tamih140
1 review
0 helpful votes
November 16th, 2022

We live in a multi-story house with a large property and no fences allowed (HOA). Our main level is raised more than a floor above our lawn Taking our 4 month old puppy on a leash to "go" outside a dozen times a day (and night) was hard on him and all of us. Porch Potty to the rescue! It's been flat- out amazing! He can sit in the kitchen by the door indicating he needs to go, we let him out, he loves the PP and goes instantly, he's so proud! It's not just for apartments and small spaces, it's great for larger homes with stairs and families with puppies who are ready for a little independence, like our sweet pup. Can't say enough nice things about our experience. (TMI, we used the technique of wiping a bit of his pee on the PP once- he figured it out instantly!) We have the artificial grass to start since it's cold, but will get live grass in the spring. Don't hesitate- best money we've spent in a long time!

Products used:
Porch Potty, artificial grass

Service
Value
Shipping
Quality
Thumbnail of user jilld491
1 review
0 helpful votes
February 27th, 2023
Verified purchase

I was hoping I'd be able to purchase turf replacement and sure enough, easily done and quickly delivered. Thank you Porch Potty!

Thumbnail of user lucindab75
1 review
0 helpful votes
April 18th, 2023
Verified purchase

The service was very good, fast delivery. But I thought what I was ordering was a hydrant on a green pad. What I received was just a hydrant that I could have purchased elsewhere for about half as much. The description needs to be more clear.

Thumbnail of user henryz144
1 review
0 helpful votes
February 28th, 2023
Verified purchase

Liked the porch potty nice strong, and sturdy, but my step is much much high than I though.

Thumbnail of user mireyam26
1 review
0 helpful votes
April 25th, 2023
Verified purchase

It was as advertised, very well packed, a little heavy to remove the basin on constant basis.
My dog did not like it though... so it just a pricey piece of grass that looks good in my balcony lol. Hope she gets used to it eventually.

Thumbnail of user marias2783
1 review
1 helpful vote
October 18th, 2022
Verified purchase

It looks so good! It's super easy to keep clean. It was delivered in one or two days super easy to assemble. The only issue we've had is our dog thinks it's a tanning bed, so it took us a couple of days to get her to actually use it. Both pictures are of the day we got it.

Products used:
Potty area for dog

Thumbnail of user cj293
1 review
2 helpful votes
March 7th, 2021

Bought a porch potty standard and the hose always leaked. Got a replacement hose, hose still leaked. Sent a few emails, no reply. Sent another one. They wanted to send me ANOTHER hose. Yea, the first and second one didn't work so let's send you another. I asked for a refund which they denied even though their product was faulty and they "say" they stand by their product. Just buy a cheap one off Amazon. Works way better

Service
Value
Shipping
Returns
Quality
Thumbnail of user chrisi43
Chris I.
1 review
0 helpful votes
June 5th, 2019
Verified purchase

The reason I rated # 1&2 2 stars is b/c the website and checkout process are very unintuitive compared to others I have used. #3 gets 5 stars b/c it seems there is not much alternative to ordering the accessories so I kind of have to. Great products for the most part but website is clunky.

Thumbnail of user teresac1456
1 review
0 helpful votes
June 5th, 2023
Verified purchase

We have this on our deck, and it is a great item! Both dogs use it daily!

Thumbnail of user tims1676
1 review
0 helpful votes
March 7th, 2023
Verified purchase

One of my sprinkler heads broke and I called to get a replacement, they told me it was actually still under warranty so they sent me a new one out free of charge the same day!

Thumbnail of user kevinc2741
1 review
0 helpful votes
January 19th, 2023
Verified purchase

A great, reliable product that makes life easier. My dog does his business routinely and hygienically thanks to porch potty.

Thumbnail of user starlingc
1 review
0 helpful votes
February 16th, 2023
Verified purchase

I purchased the porch potty a few weeks ago and things are going good for my Doberman. It's sturdy and looks good next to my deck.

Thumbnail of user stefaniel46
2 reviews
9 helpful votes
May 26th, 2022

What a disaster of a product. It looks aesthetically pleasing, but it has no functionality at all. Not only does the drain pipe take ages to connect because of the hassle design, but it isn't made to fit snuggly. Which means the urine and water used to clean the grass simply spills out from the bottom. My dog may as well pee on the floor, I'm mopping up urine anyway. About 20% feeds through the pipe, the other 80% of the urine merely falls right to the ground below. It's not very stable for larger dogs either, my Lab weighs in at 37kg and he is unsteady because of it's shaky design. Worst of all is the grass is unappealing for the dogs. Not premium at all. I was aware synthetic turf would be less appealing by default, but the grass isn't even remotely similar to normal turf. Cheap plastic you could pick up at the dollar store. For $445 I am shocked. Absolute rip off for a poorly executed design. Customer service takes forever to respond too.

Products used:
Premium Porch Potty

Service
Value
Shipping
Returns
Quality
Thumbnail of user danah710
1 review
0 helpful votes
March 29th, 2023
Verified purchase

I received the water timer very quickly. Can't rate it's use yet as I haven't attached it to the porch potty yey

Thumbnail of user cindyu5
Cindy U.
4 reviews
1 helpful vote
March 23rd, 2019
Verified purchase

The website doesn't recognize from one page to the next, the selections you've already made and keyboard does not aotomatically transition to numeric for credit card or phone numbers

Thumbnail of user kj434
1 review
2 helpful votes
December 12th, 2021

Totally useless product. The hose connection to the base is literally a hole to shove the hose in, nothing to prevent leaking. The hole in mine was also miss-shaped, with no ability to connect. Porch Potty didn't listen, and just kept offering me new hoses which wouldn't have worked and have me waiting weeks for nothing. I only got my refund as I paid through PayPal, but PorchPotty tried to coerce me into closing my dispute with PayPal (would never have gotten my refund- don't ever close with PayPal!). If you buy this product I suggest a chat to a plumber, a plastic gromet, liquid silicone and about an hour of fiddling around. Also, pop a tray (I used 4x BBQ trays zip tied together) underneath the grass, or it will never dry out properly and smell bad. This product will only work with a trip to Bunnings and some very creative plumbing work. Bail on the hose they give you all together if you want any chance, but honestly just don't buy it... as it's really not worth your time and money... And if you do, do not go outside of PayPal.

Tip for consumers:
ONLY PURCHASE THROUGH PAYPAL. Do not cancel dispute regardless of what seller promises, as that is your only buyer protection.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sharonh2432
1 review
0 helpful votes
January 29th, 2023
Verified purchase

We don't have a back yard, but we do have a very large deck. It is neatly in one corner and so far the dogs are taking to it!

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4.7
8,074 reviews
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