We have this on our deck, and it is a great item! Both dogs use it daily!
Great product and ramp is great for the use of the dogs! Glad I bought this for them to get in and out of the doggie door!
Porch potty is a great product and our dogs use it often. Our model is compact and great for smaller homes.
It was as advertised, very well packed, a little heavy to remove the basin on constant basis.
My dog did not like it though... so it just a pricey piece of grass that looks good in my balcony lol. Hope she gets used to it eventually.
I considered a diy option, but ultimately went with porch potty because of the reinforced drain tray. There are two things of note: (1) the drain set up is so-so at best. It would be great if the drain pipe was a little larger to help prevent pooling; (2) I decided to reinforce the tray pan by adding cement blocks beneath it. This has helped my dog trust the platform as secure - she's 45 pounds.
Other than those two gripes, I really like how the system looks and functions.
10-2019 Was able to contact manufacturer - resolved our issues - works great!
11-2019 First snow of the season and our little fur-baby was happy to use PP on deck vs. having to wade through icy stuff outside :) win-win!
Because of the small space the sprinkler has to clean - replacement sprinkler(s) are unable to be found... Have asked manufacturer to contact me but no response.: ( Purchased with their sprinkler heads and even had to replace their timer (piece of junk). So spent a LOT of money for parts that don't work... only to have to replace the timer and can't find the other item: (
Bought a porch potty standard and the hose always leaked. Got a replacement hose, hose still leaked. Sent a few emails, no reply. Sent another one. They wanted to send me ANOTHER hose. Yea, the first and second one didn't work so let's send you another. I asked for a refund which they denied even though their product was faulty and they "say" they stand by their product. Just buy a cheap one off Amazon. Works way better
I wish so badly I wouldn't have wasted 300 dollars on this poorly designed garbage. Not only does my dog hate this thing with a passion she has only gone pee on it 2 times and it smells like death! We have followed all instructions on cleaning it out each time she peed. It is just poorly designed. The grass sits too low on the plastic area and doesn't allow it to drain out. The urine and water just sit in there lingering and smelling so bad! I have a tiny 10 pound dog and I cannot even imagine what this would smell like if I had a bigger dog! We have tried cleaning it with numerous different things and nothing gets the horrid smell out! And trust me your dog is going to be smelling like that and bringing that smell into your house each time you try to use it. And of course these guys only have a 7 day return policy. What a rip off! Disgusting
Placed my order and selected 2 business day delivery (& paid extra for that). Took a day to get a tracking number and it's been sitting as "booked" for 2 business day and a weekend. Emailed porchpotty.com.au (as they have no phone number) and got a very unconcerned email back saying "I would not be able to confirm that it will arrive by tomorrow, but it could arrive soon". Why offer 2 business day delivery at a premium price, if you can't deliver on that. Don't bother paying the extra!
Great product and customer service! I have had my 10 week old puppy for one week and the PP is in the garage. She uses it 99% of the time! I am VERY pleased!
I really appreciate the convenience of having it on my deck. So far my puppy will go pee but we haven't had success with yet. Hopefully soon. And it does hold odor quickly so will have to definitely stay on top of cleaning. But all in all glad we purchased.
Purchased replacement turf from this company as I had heard great things about the quality of their product. Unfortunately, I had a huge issue with shipping. Despite working from home on that day to ensure I received the package in time, the delivery driver did not attempt to deliver my package (verified by camera footage - he simply left a slip with no attempt at delivery. I ended up receiving my package 5 days later than expected because the driver also failed to deliver it to the pickup location. The shipping company (purolator) told me that they are unable to refund shipping costs (30$ for ground shipping FYI) without the authorization of the manufacturer of the product. Easy enough, or so I thought. I shared my issue with porch potty, received a prompt reply asking to share my shipping #, and never heard back. After 2 follow-ups and a month of waiting I'm disappointed to say that this has been the most horrendous customer service experience, I have encountered thus far. A lack of reply is not only unprofessional but quite frankly disrespectful to your customers. Hopefully, they learn to step it up as they do have a decent product. That being said, there are much better companies out there making similar products with exceptional customer service. Take it from me, I've taken my business elsewhere and I suggest you do the same.
Totally useless product. The hose connection to the base is literally a hole to shove the hose in, nothing to prevent leaking. The hole in mine was also miss-shaped, with no ability to connect. Porch Potty didn't listen, and just kept offering me new hoses which wouldn't have worked and have me waiting weeks for nothing. I only got my refund as I paid through PayPal, but PorchPotty tried to coerce me into closing my dispute with PayPal (would never have gotten my refund- don't ever close with PayPal!). If you buy this product I suggest a chat to a plumber, a plastic gromet, liquid silicone and about an hour of fiddling around. Also, pop a tray (I used 4x BBQ trays zip tied together) underneath the grass, or it will never dry out properly and smell bad. This product will only work with a trip to Bunnings and some very creative plumbing work. Bail on the hose they give you all together if you want any chance, but honestly just don't buy it... as it's really not worth your time and money... And if you do, do not go outside of PayPal.
Overall experience was really smooth! The package arrived quickly too!
Love the product and it came very quickly! Would purchase from them again as well.
I received my Porch Potty order.
Thank you!
I am very happy with this product so far.
I have owned my Porch Potty for several years. I have done ALL of the required maintenance. I have purchased the expensive Turf-Tastic odor eliminator. Using it daily. I run water on the artificial turf daily sometimes twice daily with a watering can. I have replaced the artificial turf grass. I have tried the real turf grass in hopes that it wouldn't smell so bad. I do monthly soaks of the turf grass in my bathtub with bleach to try to eliminate the urine smell. Nothing works long term. I think that the concept is good. However, the maintenance that needs to be done to keep it order free or limited is ridiculous! It's cheaper and less of a hassle to just use puppy pee pads. The Porch Potty Standard is expensive and the added accessories needed are an additional cost. I had to buy the drain bowl and that gets gross too. The Turf-Tastic odor eliminator is $31.50 plus shipping. Every time you need to buy a new artificial turf, that is recommended 1-2 times a year that costs $49.00 plus shipping. Porch Potty charges a lot for shipping. I even emailed Porch Potty with my frustrations and the rep told me to do the EXACT same things that I already have been doing since I bought it. Even more frustrating! Seems like a great idea in theory but it still needs improvement. One would think at the price that Porch Potty charges, that the plastic used on the Porch Potty and the bowl would have Microban technology. So that the plastic would not absorb the bacteria for the urine and feces. I am going to take my over $300.00 worth of smelly plastic and throw it all in the trash! Don't waste your money! I do not recommend Porch Potty, especially for long term. Very disappointed in both the product and the manner that Porch Potty customer service handled my concerns.
Answer: From a durability standpoint, the synthetic grass will last you indefinitely. Most folks find that even with regular rinsing of the grass, you will want to replace the grass once or twice a year depending on how many dogs are using the potty, amount of direct sunlight the grass gets & concentration of your dogs urine.
Answer: Fairly easy and quick response time. Customer service really didn't offer any solutions to my problem.
Porch Potty has a rating of 3.5 stars from 40 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Porch Potty most frequently mention great product, customer service and free shipping. Porch Potty ranks 24th among Pet Supply sites.