Pocketpills.ca

I am changing my review of this company because of my experiences with them the last few months. I had to change my method of payment with them. There seems to be no communication here as I would pay them and they kept saying I did not. I had to keep sending receipts and emails thanking me for paying early but according to them I did not. The next one is scarey, I received a message my package was to be delivered last night between 2 - 9 it never showed up, sent a message back they said today 2 - 9. I take blood thinners, blood pressure and heart meds and I missed 2 doses today, as I have no pills because they did not ship it. Stay away, they are not reliable or dependable look else where. I finally heard back from the college of pharmacies regarding my complaint. I copied a portion of it, I WON, Pocketpills was in error on what they did, see below. File No.: 2022004 Page 4 of 5 Registrant: Wei Lu, R.Ph. The Panel observes that the Pharmacy's policies and procedures should be examined to ensure That medications are ordered from suppliers at least several days in advance of the delivery Date, and that prescriptions are prepared with sufficient time to allow delivery prior to the date On which the patient requires the medications. The Panel also points out that stock needs Should have been anticipated well in advance, since the Complainant received the same Medications on a monthly basis. Further, given that the lack of stock affected the promised delivery timeline, the Panel is of the View that Pharmacy staff ought to have advised the Complainant of the change in delivery date By telephone and offered alternative solutions to obtain her medication to ensure continuity of Care. As noted by the Registrant, the Pharmacy could have transferred the Complainant's Prescriptions to a local pharmacy so that she could pick up her medications sooner. It was not Sufficient to send an email, particularly as the email was sent within the promised delivery Window. The Panel observes that the Pharmacy's policies and procedures in this regard should Be reviewed and should identify situations in which communication should be escalated as Urgent and prioritized. With regard to the issue of the Complainant's payment for her medications not being reflected in The Pharmacy's records, the Panel observes that staff had applied the payment to the previous Month. The Panel observes that this was a one-time issue and that it was immediately resolved By applying the payment to the current month. The Panel takes no action with respect to this Aspect of the complaint. In light of these reasons, the Panel issues the Registrant Advice/Recommendations. Advice/Recommendations The Panel is of the view that Advice/Recommendations will assist the Registrant in how she May be more thoughtful in her practice when establishing and overseeing policies and Procedures for dispensing and delivery timelines, as well as communication with patients. The Panel therefore takes this opportunity to advise the Registrant of her specific obligations under The NAPRA Model Standards of Practice and particularly advises the Registrant of the following