Plumeria Swimwear

Avoid this scam company. I ordered 3 items on Dec 24th. Never received them. Sent two emails to *******@plumeriaswimwear.com on January 25 and February 3th. No response. There is no even phone # to call. Also they keep deleting comments on Insta. Ha. So I filed dispute.

Hopefully with enough reviews people can see how things work and decide for themselves. Plumeria is constantly on discount and only accepts returns for discounted items as store credits. What they do t tell you is that a store credit is the same as a discount in their system. This means it cannot be used in another discounted item purchase. Essentially forcing the buyer to pay full price for an item after purchasing a discounted item (no matter the reason for return).

I don't recommend purchasing as their products are average at best in my experience, but at least be aware of how their business operates when you order.

Hello. I went by their size guide and it is way wrong! Now I'm stuck with bathing suit tops I can't even wear. The cost of returning/exchanging is more than the items. Research other comments about this company- they have a bad reputation.

I cannot find words to express how amazing, helpful and kind Plumeria Team is. I have never seen such professional customer service. Not to mention the quality of bikinis, which is incomparable I couldn't recommend their bikinis more

Hi All,
I have purchased a beautiful Magnolia bikini, unfortunately I have lage 32 F natural boobs therefore the wire under the bra was too soft and was not holding the bra in one place.
I will advise plumeria to replace this wire with something stronger.
I have returned the bikini as advised by Plumeria, it was posted on 30th June 2021.
Today's date is the 8th of August 2021 :(( (
I still have not received my return funds even though I have emailed Plumeria a few times to check if they receive the return parcel.
Looks like now I am with no bikini and with no money on my account.
Kind regards!
Upset Customer

Material and the way the swim suits I ordered was made was not what I expected for the price. But really the biggest issues I had was after I sent in for a refund. I get a few days later respond with nothing helpful after sending emails multiple different times. It has been over 2 weeks since they received the return and I have not received a refund. Refund aside I'm appalled at how long it has taken and how bad the customer service has been.

If I could rate this company a ZERO I would. They're a complete scam. They automatically apply a 'Flash Sale' discount to your purchase at checkout. Then, when you go to return the very cheaply made items, you not only have to purchase a $12 return label, but they tell you that you're only eligible for store credit given you purchased the items "on sale". Keep in mind, you are UNABLE to remove the discount code for any items, full price or not. So they force you to purchase their items at a discounted rate, in order to keep your money. DO NOT SHOP HERE. Terrible clothing, terrible customer service, terrible policies. They are also poorly rated on BBB.com and not an accredited company.

I ordered a bikini top and a bottom on 2/17. The top was back ordered til 3/7, which I was fine with because I didn't need this til mid March. The bottoms had no indication of being back ordered on the website or confirmation email. 3/14 I sent them an email asking for an update because it's been a week since the back ordered date.
They claimed the items were "preorder" and release date is 3/20. Which was nowhere to be found on their website at the time of purchase, in my order confirmation email, or the time they claimed it was a preorder.
I asked for a full refund, and never got a response. I assumed they were processing it because their response time is slow and vague. 3/25 they sent an email that the order was processing to ship. I explained my situation again, ask to be refunded and not to ship out the items. Got another vague fake apology, and that they will finally refund me after I refuse the shipment.

I placed an order on October 16th and I have not received a shipping status from them as of today. I sent them two e-mails and tried to connect with them using the messenger feature on the website three days ago to no avail. "Available now. 2-5 days delivered from Texas warehouse" is stated on the website.

I ordered 3 suits in January. One stated preorder March 10. It is now April 13th and each month they push it ahead a month. I contacted the company to ask to cancel as I have since had to buy other suits. My response simply said my apologies Love Plumeria. At this point they have my money and almost 4 months later I have nothing. So in a nutshell robbed.

I purchased three swimsuits from Plumaria online. When purchasing swimsuits online obviously you're not able to try them on. I tried on the swimsuits and they did not fit very well. I kept one of the three. When I returned the other two they provided me an order number for store credit only a few weeks later and that order number never worked. I have sent several emails back-and-forth with them explaining to them that their order number doesn't work and they have not been accommodating whatsoever and helping me get my store credit. I do not recommend the shop if you're trying to buy a bathing suit that you haven't tried on

I ordered the magnolia bikini in black on Saturday. It arrived at lightning speed today (Wednesday) in less than one week! I tried it on immediately. I read a few reviews that noted the suits run small so I ordered the L in both the top and bottom to be on the safe side. I'm typically a US size 6,27-28 in jeans, and 36 B so would normally opt for a medium. The large fits perfectly and looks great (boyfriend agrees too). I cannot wait to wear this on my vacation to the DR!

Last but not least, I must admit, I found Plumeria via Instagram. And am generally skeptical when buying off ads, but this suit was too unique to not give it a try. Glad I did!

This company does not allow refunds if you use a promo code, which is why they are always running a promotion.
If you'd like to exchange an item, you must send pictures to have the exchange approved, pay return shipping, pay a $15 restocking fee, wait for a store credit to be issued, and then reorder the replacement item, and pay for shipping again.
The quality of their swimwear is comparable to Shein or Zaful, but at premium prices, and no option to return for a refund. Please DO NOT PLACE AN ORDER and spread the word about their unethical business practices.

Great experience with customer service. I ordered the wrong size and the rep was prompt in responding to my email and cancelling my initial order after I placed a second order. Money was refunded 3 days later. Perfect! The suit came in, and I love it. I do have to say that it's definitely not worth the full price amount though. $80+ for one of these suits is very steep. If I were going to spend that kind of money on a bathing suit, I'd go for a neoprene suit from Triangl. Just saying.

I kept seeing ads on Facebook for this amazingly beautiful bikini. I always am really cautious about ordering things online, but I just loved the color and cut so much that I had to give Plumeria a chance! I'm so glad I did! Totally beautiful bikini. I ordered 2 more because I love it so much! Highly recommend purchasing! And I'm super picky. I live on a sailboat and I can tell this suit will stay put and comfortable while sailing and swimming!

Purchased the "Let's get tan Unicorn suit", took much longer than was told for shipping. Suit doesn't look anything at all like the picture on the website. Plumeria will not offer a refund on shipping or the suit and wants me to pay to ship it back. Will only offer credit. Also says any issues when shipping back that they will charge me for and want to be paid with Paypal and a picture of the Paypal transaction sent to them. Buyer beware, bait n switch.

Suits look amazing, trendy colors and styles. Everything is true to size, so if you are usually a Medium but sometimes fit in a Small go with the Medium. Customer Service is spectacular! Thanks Joan! GREAT BUY! Definitely buying more!