Plumbworld UK

My shower still hasn't arrived, I have emailed several times and no one ever responds to me
Waste of time

10 days delivery the website said, 4 weeks later I cancelled my order. Communication is non existent unless you call, then all you get is lies, I do wonder what made me so special that my Mira shower tray was made to order! Went elsewhere and got the same shower tray in 4 days. Gets one star as I can't leave a review with no stars

I purchased matching shower and taps in brushed gold to find out my wall wasn't thick enough to take shower so had to change it. Although you have to sort out your own returns this was easy enough (I used parcels to go) what I was disappointed and felt this let the company down was the estimated delivery time from DHL which was 3 hours late. A second occasion I found out I had purchased a sink and unit without a waste or plug. Customer care were very helpful sent me a photo of the matching plug again let down by DHL I paid for next day delivery which it did come next day but again about 3 hrs late do the plumber had left and had to return next day. Also it would have been helpful when ordering the sink/vanity unit if I would have been prompted to buy the waste and plug at the same time while online and not finding out at the time of fitting that I didn't have them.

Ordered shower which was an easy and fast process. However when came to fitting realised that the shower head was missing rom the box so contacted customer service via email and they immediately organised a direct delivery from the manufacturer to correct.

This company advertises things on ebay which they do not have in stock, and even when they are telling you it is discontinued they are still advertising more than ten items available. They do not reply to emails and will only respond when ebay get involved. They don't answer telephones blaming covid-19, however other companies are diverting telephone lines to ensure great customer service something Plumbworld don't seem to care about

Going to be contacting Plumbworld direct, as we need to have the taps replaced, and for someone at Plumbworld to be responsible to pay for a plumber to carry out the work..

Lovely sink. Well packaged and delivered in good time.
The price was cheaper than any B&Q like store which made it worth the the day wait for
It to arrive.

I purchased a Architeckt Dakota Basin Mixer Tap in April 2016 and it sat in my spare room for at least a month before it got fitted by the plumber. 13 months on the tap started creaking like an old door. I contacted Plumbworld and they said it was out of warranty, it only had a year. They have since changed the product code online and state it had a 5 year warranty! I call again 15 months on and I was told I would need to purchase a new cartridge. Cost £20. I asked if they could meet me in the middle with the cost. NO, free post was the best they could offer. So in summary if you are happy for this nice looking tap to last for 12 to 13 months, then its a good purchase. If you are looking for something to last a little longer, look elsewhere.

I phoned before ordering to get information about a product I was ordering on the internet. The agent convinced me to order with her on the phone instead. When the item arrived it was the wrong colour so I phoned to change it. I spoke to a very rude agent who talked over everything I tried tro say and told me it was all my fault for ordering the wrong thing. I tired to explain that I hadn't realised there was more than one colour and the sales agent hadn't asked me about it. But apparently I should have known this so they weren't going to take it back unless I paid postage. One of the worst customer service experiences in my life.