plumbtile has a rating of 4.8 stars from 8,804 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with plumbtile most frequently mention customer service, free shipping, and shopping experience. plumbtile ranks 4th among Hardware Store sites.
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After placing my order, I was notified that there would be a delay and offered the chance to cancel. I was not in a hurry and able to wait. The item arrived well before the indicated delay date. I was glad that I waited and that Plumbtile had notified me and didn't keep me hanging. I would definitely do business with them again.
Placed an order on 10/27, received an email from Dawn telling me the order will take 18-22 weeks and it is non-returnable, non-cancellable. OK, I said proceed with the order. On Oct. 31 I get an email that it will be an extra $98 to ship my order (this is on a $1,000+ order). Unacceptable bait-and-switch ordering process. Avoid this seller and give your business to a company that doesn't use these tricks.
After placing my order, I was notified that there would be a delay and offered the chance to cancel. I was not in a hurry and able to wait. The item arrived well before the indicated delay date. I was glad that I waited and that Plumbtile had notified me and didn't keep me hanging. I would definitely do business with them again.
Some sales people great some not.
Don't know enough about the parts of brand and need to talk with supplier all time
Their website is easy to navigate. My items were on back order but Plumbtile keep me informed on approximate shipping times. When items became available tracking was provided. Great company and I will continue using them. Thank you, Mark
Am impressed with your inventory and service on the phone. Great website! Will definitely recommend you to friends and family .
Placed an order on 10/27, received an email from Dawn telling me the order will take 18-22 weeks and it is non-returnable, non-cancellable. OK, I said proceed with the order. On Oct. 31 I get an email that it will be an extra $98 to ship my order (this is on a $1,000+ order). Unacceptable bait-and-switch ordering process. Avoid this seller and give your business to a company that doesn't use these tricks.
shopping experience was great. There were several new parts the manufacturer said I needed and they were not on the website since they were so new. I called and you guys were able to look them up and price them right away. I was sent an email with those parts added to my cart and was then able to go in through that email and add the rest of my items to the cart and get everything I needed at great prices. Can't wait to get everything and have it installed.
Hard to review your services when I have only placed an order and not received anything yet. Overall it seems good though, if it all works out I could use the company again.
talked to sales rep. about if there was a discount coupon for this item said she would call me back . never hear back ?
Great customer service! Called for a question and they called me back within minutes with the answer. Amazing to work with - Will be ordering from here again. Good people!
Beware, they have no interest in keeping customers, only making money while they can. After discussion regarding a part that does not fit per our discussion, and then trying to retire so to order a different one... This company not only does not provide shipping. It will not refund and charge a 25% restocking fee. Unbelievable. Especially during a time of online and non personable orders. They make no exceptions for the situations. Everybody else is going to make us exceptions except the business. Terrible. Do not do business with them. I'm sure it's from China anyway.
It would be odd to rate my experience prior to receiving the item ordered. Your website worked flawlessly. Thank you.
They didnt refund my money, i buy myson radiators from them, after a year one of them is leaking, we call the company and send the video to them, they saw the leakage, but they want us to send the radiator to Vermont store its about $400 shipping, or drive to there its about 5 hours, they see the video why they dont give me mr refund, nobody want to pay, either myson or plumtile, they dont care..
Tip for consumers:
dont buy anything from plumbtile webside youll be unhappy
Products used:
my-son radiators
Dawn is a wonderful to work with! She is the rare combination of warm, professional, and smart. Love this company.
I ordered a Faucet on 05/06/2021. After 3 weeks the order status was still Processing. Plumbtile could not tell me shipping estimate date. Eventually I asked to cancel the order. After 8 days of cancelation I still has not received my refund. My two last messages are ignored. Now I have to open credit card dispute. Waste of time. My bathroom project was delayed for a month because of them.
5/30/2021 We sure dropped the ball communicating with you on this order... Unfortunately due to supply chain issues with our vendors across the industry we are struggling with getting orders shipped in a timely fashion. This is no excuse for us failing to keep you updated so you had a choice as to how you wanted to proceed.
I see the credit was issued and receipt acknowledged by you.
Sincerest apologies
Shipping took quite a long time, luckily we had to stop work due to COVID otherwise we would have received the products a month after we finished the job. we still have not installed them Im assuming we have everything we need but I cannot install them until June when they release some of the restrictions due to the customer not wanting people in their home at this time.
I had this item in my cart for a total with shipping of $400.21.
I was waiting for a call from CS and when I went to check out the cost had gone up to. $424.00. So I had to pay 24.00 more than the original quote. When I asked your CS to honor the cart price of $400.21 because I was waiting on a return call from CS. The agent said they would not honor the price that I originally quoted a few hours earlier.
First time buyer. Great price. Looking forward to getting it and seeing it in person with my farmhouse sink
I have not received this order that was placed on June 1st. Have received no feedback or advisement of delay. Very disappointed in this transaction and would not do business with this company again. I hope to hear from them soon to help me resolve this issue.
I did buy from you again as the first time a few years ago went perfectly. The ability to find parts on your site is far better than many other sites. Your prices seem fair as well.
You canceled my order that I made a few months ago and never emailed me personally to let me know. In the chaos of the pandemic we just realized it had never arrived.
Price was comparable to other online sites. Free shipping clinched the purchase from plumbtile. Only problem was the site didn't show both a left hand and a right hand cylinder. I needed to use your chat line with Manual to verify and get the pt. No.
The ordering process is customer friendly. I have yet to use this product. But all reviews are great.
Hopefully these products will be shipped to us without any problem...this will complete the pleasant experience!
Thank you!
Found the exact item I wanted and price was great. Received order as expected and quality was high end. Would definitely shop here again!
After searching many companies/stores to find this faucet, ordering it from you such a relief. Thank you
Plumbtile offers contemporary and traditional kitchen and bath designs from the finest brands worldwide, through our nationally recognized internet company. Leading the decorative marketplace since 1978, we provide bathroom & kitchen fixtures, designer...
Lucy, we represent over 1 million items on our site, when an order for a part is placed we need to get it from our supplier, unfortunately they charge us a 25% restocking fee which we need to pass on to our customers in order to maintain our lowest pricing guarantee. I wish there was a way around this policy but in order for suppliers to accept returns they do demand a restock fee. Sorry for your disappointment.