plumbtile has a rating of 3.6 stars from 474 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with plumbtile most frequently mention customer service, free shipping and shopping experience. plumbtile ranks 148th among Hardware Store sites.
Never heard back from CS on the question I emailed...went ahead and ordered the product anyway. It worked but it would have been excellent to have a simple question answered so I didn't have to "hope" that I ordered the right product.
Calling for a quote caused a little delay, but the price was the best I found. The ordering and shipping was easy after that, and the product was at my home very quickly after ordering. A good company, and I would shop there in the future without hesitation.
Will definitely shop here again! Good selection and great prices, especially how the shipping is handled.
The order arrived promply, the hardware was intact and as advertised.
I had a quick chat with customer service because I hadn't gotten any email about my order. They were very nice, and promptly located my tracking number.
I'm docking one star because of technology issues, but other than that I had great shopping experience.
Tech isues:
1) No order confirmation or shipping emails.
2) The site forgot my shopping basket in about 30 minutes, so I had to re-fill it. Otherwise, checkout was uneventful.
Buying from Plumbtile was easy, they had a great selection of tiles more than we could imagine. Buying was easy, and we received are shipment in a week. Everything came in perfect order, couldn't of asked for anything more.
Thank you Plumbtile
Item was backordered and I received notification immediately to ask if I wanted to proceed. I did and the item actually came quicker than I was expecting. I was kept informed along the way. Great company to deal with and I would order again without any hesitation.
Purchasing on your website is more difficult than most. Whenever I clicked on the "Return to Shopping" button, I was returned to the Home Page rather than the place where I was when I selected "View Cart". This necessitated re-entering vendor information and remembering which page I found the next item I wanted to order. Thanks.
They forgot the hardware in my order, which was inconvenient because the project was time sensitive. Tami and other members of the the were very helpful in resolving the issue. And the hardware itself was exactly what I was looking for. Thanks!
Customer service was pro-active. Somehow UPS decided to change the shipping address to a home address instead of the business address on the Plumbtile invoice. I sent an email to Plumbtile and they corrected the UPS problem and changed the delivery address with no slip in date.
A beautiful piece of hardware at a very competitive price. The site was easy to maneuver through and the buying process was very easy.
Company was very nice about returning something I had ordered in the wrong finish and whe they discovered the finish I wanted was discontinued they helped find a similar style that I could substitute.
GRRR-ATE good, fast service, I did have a concern, so I called customer service and got a message machine. For some companys that like a trash bin. Not so here, CS did a quick, fast call back within the hour and nicely addressed my question.
I know it's risky business picking a tile over the web, but these are the perfect color of Cobalt Blue. They will work so well as a back splash in our bath.
I'm just now getting used to the plastic toilet seat cover from TOTO. I'll let you know after I have used it for a while... it came quickly, safely and without damage.
I ordered Emtek cabinet hardware and am very happy with my purchase and quality of product was better than the pictures.
Great chat service, and greatly appreciate the free shipping, and price match offer.
My drawer pulls were delivered on time, and will definitely recommend your site to others.
I've made several purchases through Tina at Plumbtile. She has consistently given me the best price possible and is so easy to work with. I will continue to do business with Plumbtile.
Shipping took quite a long time, luckily we had to stop work due to COVID otherwise we would have received the products a month after we finished the job. We still have not installed them Im assuming we have everything we need but I cannot install them until June when they release some of the restrictions due to the customer not wanting people in their home at this time.
Best price for the product. Easy to order and was delivered in timely well packed manner. Item was packaged in original brand plastic cover/ cardboard. Glad to have found this site.
Answer: No. This company seems not to care of return customers. Very disappointed
Answer: Pretty crappy company under this stay at home situation, pandemic covid19 is the only reason.
Answer: Online purchase is our only options during this pandemic..