website thubmnail of plumbtile

plumbtile

Overview

plumbtile has a rating of 3.6 stars from 474 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with plumbtile most frequently mention customer service, free shipping and shopping experience. plumbtile ranks 148th among Hardware Store sites.

service
3
value
2
shipping
3
returns
2
quality
2

Instant Feedback

7,955 reviews
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Michigan
1 review
0 helpful votes
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Great Experience
March 18, 2018

Great website to order bathroom hardware. Customer Rep was friendly and informative and the pricing was great. Delivery was as promised also. Told my contractor about Plumbtile.

Date of experience: March 17, 2018
California
1 review
0 helpful votes
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Shower plumbing component arrived quickly and packaged well. And an extra thanks to Plumbtile for the extra care to help with discounts for California residents!

Date of experience: October 11, 2017
Texas
1 review
0 helpful votes
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GREAT CUSTOMER SERVICE
September 12, 2018

Chatline was very helpful and took the time to verify the information in order to answer my questions before and after I placed my order. Received order quickly.

Date of experience: September 12, 2018
Mark C.
0 reviews
0 helpful votes
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Their website is easy to navigate
April 24, 2020

Their website is easy to navigate. My items were on back order but Plumbtile keep me informed on approximate shipping times. When items became available tracking was provided. Great company and I will continue using them. Thank you, Mark

Date of experience: April 24, 2020
Bob K.
0 reviews
0 helpful votes
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Good selection of bar faucets and previous customer comments helped make the final decision. Pricing was good although I would have liked to see more faucets at the next lower price level to compare. Shipping and delivery exceeded expectations

Plumbtile customer service has been exceptional on another recent order, from the looks of this shipment, I don't expect to need them for this.

Date of experience: January 12, 2016
LynnH T.
0 reviews
0 helpful votes
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Handles arrived very rapidly and were just as advertised. The price was right and I am very satisfied.
One small issue was the handles came with screws that had to be cut down to size. As a DYI person, I did not have the tool to do this and needed to purchase the correct size screws before I could install. Suggest that you send orders with common screw length and maybe a few extra in longer length. Would have made the install perfect without an extra step.

Date of experience: December 11, 2017
Georgia
1 review
1 helpful vote
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Beware, they have no interest in keeping customers, only making money while they can. After discussion regarding a part that does not fit per our discussion, and then trying to retire so to order a different one... This company not only does not provide shipping. It will not refund and charge a 25% restocking fee. Unbelievable. Especially during a time of online and non personable orders. They make no exceptions for the situations. Everybody else is going to make us exceptions except the business. Terrible. Do not do business with them. I'm sure it's from China anyway.

Date of experience: April 28, 2020
Tammy M. plumbtile Rep
over a year old

Lucy, we represent over 1 million items on our site, when an order for a part is placed we need to get it from our supplier, unfortunately they charge us a 25% restocking fee which we need to pass on to our customers in order to maintain our lowest pricing guarantee. I wish there was a way around this policy but in order for suppliers to accept returns they do demand a restock fee. Sorry for your disappointment.

Colorado
1 review
0 helpful votes
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Not the cheapest
August 10, 2018

Plumbtile will only price match their competitors before you make a purchase from them. Why would I purchase from Plumbtile and go through the trouble of price matching if one of their competitors has the same product at a lower price? Unfortunately, I did not carefully read their price matching policy before I made a purchase from them. Then I found the same product $30 cheaper at one of their competitors. I submitted a price match request hoping that they would match the price, but was not even given the courtesy of an email declining my request. They have lost a customer...

Date of experience: August 10, 2018
California
1 review
0 helpful votes
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Not the best
June 20, 2024

Rough time all around. Don't think I'll deal with them again.Rough time all around. Don't think I'll deal with them again

Date of experience: June 20, 2024
Jean H.
Pennsylvania
2 reviews
1 helpful vote
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I ordered this product on Nov 13th and did not get it until Nov 28th. I called and emailed twice asking if it had been shipped because I wanted to get it before Thanksgiving, we were redoing our bathroom for company, and although they did get back to me when I contacted them, they never got the product out the door until Nov 22nd. Finally got it yesterday.

Date of experience: November 28, 2017
North Carolina
1 review
0 helpful votes
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Order has been "processing" forever, several phone calls, put on hold and then told "processing"

Would cancel order if there was a simple way even to do that

Date of experience: August 19, 2020
Texas
1 review
0 helpful votes
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I wish you had informed me when the item shipped. No tracking number was provided until I asked you where was my item. You can definitely improved on this area.

Date of experience: October 18, 2017
Tammy M. plumbtile Rep
over a year old

I am so sorry we let you down and you were forced to follow up with us, I really appreciate you letting me know so I can share your feedback with our sales team to improve the entire experience. Thank you for allowing us to work with you on your project

Deirdreanna H.
0 reviews
0 helpful votes
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I see there is an area for coupon code yet found no coupon. Would have liked to apply to first order. My overall experience with Plumbtile.com was pleasant. I was unable to purchase the item I wanted as it had gone disco, Plumbtile.com offered a few substitutes, from which I selected an almost exact matching product.

I installed it myself, very pleased.

Date of experience: June 22, 2018
Linda S.
0 reviews
0 helpful votes
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Easy experience
November 28, 2017

Easy experience. Hopefully our product will arrive timely and in good condition. Our mirrors arrived unbroken and were packed very securely. We have not hung them yet since we're having renovations done so our construction company is going to hang them for us. They look like they're going to work out perfectly for our Jack & Jill bathroom renovations.

Date of experience: November 28, 2017
Sassy V.
0 reviews
0 helpful votes
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Easy to find products and order
June 28, 2020

Easy to find products and order. So much cheaper than anywhere else. Received product within a week of order. Pleased with packaging as items were well protected. Were exactly as ordered and fit perfectly. Sinks look great with the racks and are now protected. Thank you.

Date of experience: June 28, 2020
LM R.
0 reviews
0 helpful votes
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The customer service was very nice and accommodating, but one item was missing from my order and I also somehow selected the wrong color option when I placed my order so I had to pay for return shipping to exchange that. That was likely my error, but I did find their website a little bit hard to use as I was selection options for each item. Everything was resolved quickly, though, and their prices are great. I'd probably order again.

Date of experience: August 5, 2016
Shihan C.
0 reviews
0 helpful votes
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So far, so good
April 9, 2017

So far, so good.
Why don't you require gender identification of a buyer, i.e.: Mr. Or Ms.?

The delivered item is of wrong size. Too long. The ordered was 480 mm, the delivered is 559mm.
Please response and tell me what I should do. The return shipping cost will be more than $10.00.
I have called twice and left messages, on 4/6 at 4:20 pm and on 4/7 at 4:40. No body returned my calls.
Please respond. Thank you. 4/9 11:12 pm.

Date of experience: April 9, 2017
Maria S.
0 reviews
0 helpful votes
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We were having our bathroom remodeled and ordered a towel bar with glass shelf and one robe hook to match existing accessories. Both products were just as nice as they looked online and fit perfectly in the space. The only problem I had was deciding between all the choices!

Date of experience: May 23, 2017
dace b.
0 reviews
0 helpful votes
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The minimum processing fee for orders under $50 is very sneaky and most online businesses do not do business that way. If you were not one of the only people carrying what I needed I would have canceled my order.

Date of experience: October 7, 2015
Timothy C.
0 reviews
0 helpful votes
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I was very happy with the service
January 3, 2017

I was very happy with the service. I looked all over for replacement hoses, and no one carried them not lowe's not home depot, they told me I had to replace the whole kitchen faucet. Thank you plumbtile. I will always do business with you. And recommend anyone if they ask me.

Date of experience: January 3, 2017