From the business
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions Reviews Summary
PlayerAuctions has a rating of 4.3 stars from 3,087 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention good deal, fast delivery and top notch. PlayerAuctions ranks 1st among Virtual Goods sites.
My dispute case has been going on for almost one week and I haven't got a single reply from PlayerAuction support. Yet, when I tried to contact their support to check the process of my dispute they ended up closing my tickets with no response, Yeah I know just like that.
~UPDATE
They finally resolved my dispute case. After a 3 days delay, but guess what, I won't complain no more and I'm happy happy with the final results.
I'd really love to know what happened to the old PA Customer support
Excellent opportunity for gamers to sell and buy ingame items for videogames. Much more trustworthy than other sites I have seen.
Hello Noah, thank you so much for this review!
I purchased an account through Player Auctions and signed up for their Buyer Protection. The Seller of the account stole the account back and refused to work with myself or Player Auctions to refund the money or the account. I opened a ticket with Player Auctions and after 5 days of NO COMMUNICATION they sided with the non responsive buyer citing i had inadequate proof. I attached both pictures of myself trying to log into the account unsuccessfully, as well as emails from the non responsive seller.
Since i have no access to recovery accounts to this Game account there i nothing else i could do, PlayerAuctions will not uphold its protection and is scamming you.
I myself am hiring a legal advocate to see what can be done to open a case against them, if you have had similar happen to you i suggest doing the same.
Hello John,
I'm very sorry if you feel this way, but I'd like to clarify that after you sent your very first email, our agent replied on the very same day. We also replied after your response. However, we couldn't close the case in your favor because we didn't receive enough compelling evidence. For cases like these, we require evidence where the game publisher states what happened with the account; it looks something like this: https://i.imgur.com/0YZRhOv.png/
I'm truly sorry John.
Best regards,
Richard
No doubt about playerauctions pick any game. Boom you have cheap prices for the goods! If you wanted to pick any site to find cheap goods on games. Then yea there you go
Thank you so much, Travis! This means a lot to us.
Avoid using this platform. I was a buyer/seller on Playerauctions for 3 years until I realized how much of a fraud this website truly is. They advertise to be a "secure player to player marketplace", however that's not the case. The site is rampant with scammers and shady people. On top of that, their support was garbage, usually took at least 2 weeks just to get a reply to any submitted tickets and always an appaling response, never a solution to the issue at hand.
Thank you so much for the kind update, Astronic! It was a pleasure to help you.
Bought an account from a seller on the site. I tried logging into the account using the details that were provided and the account didn't exist on Blizzard.com. I disputed the order, provided sufficient evidence of the account not existing and the seller refused to cooperate and reply in the messages, but the dispute gets favored to the seller. I submit a follow up support ticket in regards to the unfair resolution to the dispute and provide even more evidence. Only get one response from the support team that the disbursement is on hold to the seller, I try to contact the seller again, but they still ignore. Now It has been 2 weeks since I sent in the support ticket and have not received any other response. As well, I cancelled an order 5 days ago and I have not even received my refund from there.
I really don't understand why the customer service recently with Playerauctions has been so poor, I have tried literally every means of communication to try and get my refund, but no response or help at all. At this point this review is my last resort to either resolve these issues and get my refund from a seller that has literally scammed me and playerauctions are in favor of a scammer...
Support ticket IDs: #129267, #132632
--------------------------------------------------------
Update:
What do you mean I can't get a refund because I did not purchase insurance?. That is literally bullshit, I paid for an account which I did not receive. I never confirmed the order, I disputed it and Playerauctions decided to go in favor with the seller, rather than me when I provided the necessary proof, the seller said he would have taken a look into the issue, but neglects it as a whole, and you tell me that I cannot get a refund at all or playerauctions isn't going to do nothing about this?. Why is it that I get a response to my rating on Sitejabber rather than a response to the ticket which I have not even received a response on for now 12 days?. As well, the two orders that I had placed yesterday, I never even received the instant delivery account details sent to my email.
It's really a shame that I have been using Playerauctions for 3 years now and I have never had any issues with this platform until now. Since my tickets are not even getting any response, what do you expect me to do?.
THIS IS DEFINITELY A ONE OF A KIND, SLEEK, EASY TO USE AUCTIONING SITE. OFFERING A LOT OF OPPURTUNITIES FOR FELLOW PLAYERS OF FORTNITE!
I DEFINITELY RECOMMEND THIS SITE TO ALL WHO ENJOY PLAYING THIS GAME!
Thank you for the flying recommendation, Nathan! We're grateful for this!
Have used this several times and always fast and reliable. I wold recommend this to anyone. I have only purchased but have never had any issues delivery has always been faster than expected.
Very safe website to use. I've both sold AND purchased on PlayerAuctions before and I can definitely say it's the safest and most reliable place for real world trading.
Pretty smooth tbh, i'd recommend it to everyone! Fast and easy process easy registration professional sellers and overall easy and user friendly
No reply at all
I'm not sure why they have support center.
They do not reply to customers.
No email answers, No live chat, No support center number.
Hello Renny,
I apologize for the lack of responses, but we'd like you to know that our staff was handling this concern yesterday. I'm happy to let you know that the refund has already been processed 15 hours ago, the money should be with you very soon. Sorry to make you worry. If you have more questions, feel free to post a question here using the Q&A form. Thank you!
Best regards,
Richard
Short version:
1) Sent Money via Skrill
2) Their system denied that money arrived
3) Contacted Skrill + Bank and confirmed that money was indeed sent/arrived
4) Contacted playerauctions support - was given a computer generated reply after 3 days that was COMPLETELY irrelevant.
5) Sent another message - No reply, it has been 1 week and all I got was 1 stupid reply which basically told me to pay twice
Long Version:
I tried to buy a league of legends account and I paid using Skrill.
The transaction on skrill went through YET playerauctions claimed that it failed. I contacted my bank and also skrill who both confirmed that the transaction did indeed happen and the money was sent so I do not know what is wrong on their side.
I contacted playerauctions support (which took me ages to find) to see what's up. I explained things clearly and supplemented it with proof. Took them 3 days to answer and the message that I got was ridiculous.
They did NOT even read my message and told me to make another payment using GoCoin...
Utterly disgusting, like heck I'm going to pay twice for something which I should have received the first time I paid. They won't even acknowledge my support ticket or even say a thing about the first payment.
Decided to post here because in 1 whole week I have only gotten 1 reply which was computer generated (EXACT same reply that Erwin T. Got) and totally irrelevant.
Would refrain from using, number of 1 star reviews is absurd and I am not the only one who has gotten his money ripped off by this disgusting site.
Hello Kenneth,
I am terribly sorry that you had to go through a lengthy conversation with your ticket. I'd like you to know that I have reported this case now to the respective department for checking and refunding. Please allow us 1 business day as refunds can take a while. We're really sorry for the confusion and for you to be left hanging about the status of your payment. Rest assured that I will keep tabs on this to make sure it gets taken cared of from our end.
Again, sincere apologies for all the inconveniences this has caused you, Kenneth.
Best regards,
Richard
Super helpful and safe transactions! They protect the buyer from being scammed and sellers have a safe middle man.
Could never ask for a cheaper faster way to save money pretty professional will buy from this again and again very friendly
Playerauctions is very proffesional because they are with you step by step in every order you purchase
I've used PA for a long time now, and I've not had one issue. Always fast, and the sellers are extremely professional. Will use again.
I bought about 20 Minecraft accounts from here and about half of them didn't work. And even filing a "Dispute", PlayerAuctions would still rule in favor of the seller? I absolutely astonished as I believed there would be no way for me not to win since I absolutely nothing... yet somehow I was scammed with the help of PA... This website is a safe haven for scammers. BEWARE
Hello Juan,
I checked on your order, and unfortunately there is no insurance for this. I'm very sorry but we cannot process a refund for you. Further, claims should be backed up by compelling evidence as stated in our disclaimer, in order to make the process fair: https://i.imgur.com/xuvAhYo.png
I'm very sorry it turned out this way but as per checking you weren't able to provide evidence about what happened with your account.
Best regards,
Richard
This company is absolute BS. I had an issue with them before that was posted about here. It was never resolved, and I regretted any attempts to do so.
My paypal claim failed, as I could not log onto the website do to being suspended and not being able to reinstate my account. When I finally did, all evidence of the order I had put was erased in the roughest way possible it seems, half the links on the website that are relevant to my account when I'm logged in lead to a 404error. I can't see my past messages (which hold proof of the transaction), can't see my past orders, or my reputation. Very strange that this is happening, and only to my account, after I've made the dispute to paypal long ago.
So essentially, I was scammed, then they covered up any proof of it, and are now ignoring me. You can see proof of my purchase from their response to my last post.
Hello Adam,
I'm truly sorry if you feel this way, but I did send a reply to your private message here and we are not ignoring you. Also, I informed you already that the reason why you can't see your past messages, orders, and profile information is because your account is suspended. The reason for the suspension is because you filed for a chargeback case on PayPal, which negates our mediation process. This is prohibited on our site as per policy. As a result of all of this, I'm afraid we cannot issue you a refund.
Sorry for any inconveniences this has caused you, Adam. I'm afraid we have already closed this case some time ago. If you have any questions, please do email support@playerauctions.zendesk.com.
Best regards,
Richard
Bought an account for 80$, then my account got suspended for "suspicious activity" because my VPN started when I restarted my pc I guess, or something to do with what they called "inconsistent location". The order was cancelled, I never got the account, and all the money was lost. I've emailed and asked for a refund, even through PayPal, and the money has yet to be returned and I've yet to hear back a week later. Absolute scam, don't use.
The service on this website is hands down the worst experience I have ever had from any business. I recently purchased one of their products which advertised as "instant delivery" yet it has been almost 20+ hours and I have not received any information about my product and the 5+ emails I have sent their customer service have been completely ignored. I highly recommend not buying anything from their website as any attempts at help will just be ignored, and you will not receive your products that YOU buy at all. I still have no information on what I bought. The website is just a massive headache and not worth anything that you get.
Hello John,
I'd like to apologize about this as we had an issue with the automation of game account deliveries. I can confirm with you that this has been fixed already, but unfortunately some orders are still getting affected --- for this, I am very sorry.
I can see from my end that after 2 days, you have already confirmed receiving the sale. 48 hours is no joke when it should have been just a matter of 2-3 hours. Thank you for your honesty and transparency, that in spite of the massive delay, you still confirmed on the site. Is everything alright with the account you received? Please let me know so I can assist.
I'll make sure our tech team knows about the delay issue so we can work on getting them back to full and as intended functionality.
Thank you very much, John. Do let me know if you have other questions about this.
Best regards,
Richard
Purchased a game account, worked fine for a month. Then the sellers used account recovery to reclaim the account. Luckily I purchased 1 year insurance with the account so filed a dispute. The outcome of the result is that they agree with the seller, who hasnt even said a word. The seller has a 90% positive feedback, with 10% being scammed in the same way. They just sell accounts and them reclaim afterwards and PlayerAuctions does nothing to help you, they even charge you extra for insurance that you cant even use for what you paid extra for! Would not recommend at all.
Hello John,
Thank you for sharing your experience. I'm very sorry to hear that the case resolution wasn't to your liking. I checked on our logs and found out that the team handling this wasn't able to receive compelling evidence from you. Buying insurance still requires buyers to prove their claim in order to validate them and make the process fair to the sellers. In this way, the sellers rarely need to send anything because by turning over the game accounts to our system, and changing the email address to the buyer's preference, they have already delivered. Buyers are then given 72 hours to fully secure the account.
The disclaimer about sending evidence is shown here: https://i.imgur.com/xuvAhYo.png
I sincerely apologize for the hassle, but if you have any questions or would like to talk further about this, message us here (you may also use the Q&A feature) or email support@playerauctions.com.
Best regards,
Richard
I have been using this website to purchase in-game currency. The transactions were easy and fast. Would continue buying from this site and would recommend it to my friends.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Resh,
Please note that your case is already closed and decided in your favor. We're very sorry for the delay, but please understand that we're only deliberating on the case and giving each and every user (in this case, your buyer), every opportunity we can afford him. Rest assured that your payment is now back on queue and is expected to be released on July 16 (as per your disbursement schedule set).
[UPDATE] Thank you so much for revising the review. The PA customer support team has always been the same and they have been working with us for several years now, it's just that the volume of concerns were receive can be erratic and they get flooded with messages from time to time. We'll charge this to experience and do our best to respond in a timely manner. Sorry again for the inconvenience, Resh.
Hope you have a good day ahead, Resh.
Best regards,
Richard