website thubmnail of PlayerAuctions

PlayerAuctionsReviews 3,088

4.4

From the business

PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).


playerauctions.com
Founded in 1999
Los Angeles, CA, United States
+309
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PlayerAuctions Reviews Summary

PlayerAuctions has a rating of 4.4 stars from 3,088 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention good deal, fast delivery and top notch. PlayerAuctions ranks 1st among Virtual Goods sites.

This company responds to reviews on average within 0 days
New York
1 review
0 helpful votes
Follow S L.
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Please stay away from PA at all cost. I submit the dispute and PA told me officially that if the seller do not response in 3 days, then the money will be automatically refunded. However, after three of no response by the seller, they closed the case and rule favor the seller. What a sad story.

Date of experience: August 18, 2018

I received multiple messages from the game publisher directly saying that the account was reclaimed by the original owner, which is exactly what PlayerAuctions is asking for. One of them is attached here. The other ones contain confidential information about the seller. However, their team completely ignored the valid evidences.

Date of experience: August 15, 2018
Australia
1 review
4 helpful votes
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Amazing customer support.

My whole negative experience with Player auctions customer service has changed.

I had an issue with an account I bought. Basically the guy who sold me the account recovered the account from me so I lost the account & the money I paid for the account. I opened a dispute about the situation and sadly lost the dispute even though I had evidence the account was recovered.

Playerauctions (Richard) reopened the case for me and sorted everything out within 2 days and I got my money back through my insurance! I must say my whole negative experience turned into a postive experience.

Thank you so much Playerauctions (Richard) in particular.

Date of experience: August 17, 2018
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Thank you very much for the kind words, Kath! I wish you all the best.

Pennsylvania
1 review
3 helpful votes
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It was cut and dry. I paid for items, and they were never delivered. I asked for a refund, and was denied by the seller. The website said I needed to prove that I never received what I paid for in order to get my refund, which blows my $#*!ing mind. Was I to take a screenshot of my empty inventory? I'm guessing that the seller wasn't required to prove anything, and that it was entirely on me to prove what I had no evidence of. Plain and simple, this website is a $#*!ing scam, or at least a $#*!ing joke. This website endorses theft. Plain and simple.

Date of experience: August 17, 2018
Illinois
1 review
4 helpful votes
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Great website
August 20, 2018

Great P2P website. Been using it for years, definitely recommend it. Never been scammed or anything. Huge variety of games as well.

Date of experience: August 16, 2018
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Thank you for the positive vouch, Zaffar!

New York
1 review
4 helpful votes
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PA's response is inadequate
August 12, 2018
Updated review

It certainly makes no sense whatsoever to "prioritize processing the order" since it is Impossible to see how PA could "process the order" without first ensuring that I had received the account information. Also, I had to start a dispute because of PA's slow and poor response, so there was no processing to be done. The comment that the so-called customer service reps had managed to respond is inane. They sent a canned response that did not even come close to addressing the issue. Since the seller was helpful and we resolved it independently, the order worked. If it hadn't been for that, I'd still be waiting.

Date of experience: August 9, 2018
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Hello SA,

Thank you for the update, and in spite of the setback, I'm relieved to hear that the order worked out. I apologize for how the order went, and if you ever need our help, please message us anytime and we'll do our best to double our efforts the next time around. I would like to at least make this up to you.

Best regards,
Richard

-----

For reference, I am posting my previous reply below:

Hello SA,

I'd like to sincerely apologize for the lack of responses. I was able to check your tickets and the order log, and I can confirm that the game account email was resent to you twice during the dispute period. We thought it was more urgent to process the order first before replying to the messages, but even with that I also saw that our agents were able to reply --- we just wanted to prioritize the resending of the email first.

If there's any way we can make it up to you by expediting or assisting you with a future order, please let us know and we'd be more than happy to do it for you, SA. Write to us anytime if you have any questions.

Best regards,
Richard


The customer service is terrible
August 10, 2018
Previous review

The site is fine if there are no problems with a sale but trying to get a response from their so-called "customer service" if something goes wrong is unbelievable, You can die waiting for this to happen. I initially got a response that didn't work, told them it didn't work, posted numerous follow ups saying that nothing had worked, got no response at all, then finally got an email saying that PA was happy it had assisted me to resolve the issue--it hadn't--and could I please give them feedback. If the seller hadn't been so very nice, patient and helpful throughout it would still be unresolved.

Date of experience: August 8, 2018
allen w.
Canada
1 review
1 helpful vote
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terrible experience
August 12, 2018

I bought an account on the website one month ago. And after three weeks the seller hacked the gmail account he sold me and stole my account! Now my 4 hundred dollars just gone for nothing!!
I sent a ticket to PA, they said they will investigate my case, but I haven't got any response in a week now. Have sent a couple email asking the latest status ant got no reply at all....
I am super upset of getting scammed, and PA is totally helpless....
My ticket (*******)

Date of experience: August 8, 2018
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Hello Allen,

Thank you for providing both the ticket number and order ID. I was able to check and I'm sorry to inform you that the evidence you submitted wasn't enough, as the screenshots were subjective and didn't pinpoint the seller as the one responsible for the loss of the accounts. We usually require evidence in the form of a statement by the game publisher, letting you know that the account was recovered by the original owner.

Moreover, I also saw that you did not purchase an insurance for this order. I'm sorry but we cannot issue refunds for orders purchased without insurance.

Best regards,
Richard

Alabama
1 review
2 helpful votes
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Bought an account off this site, it was good for about a year not a full year, but still, anyways went to log into the account, and its password and everything has been changed on it, I got the security answers for the account when I first bought it, so I tried to recover it, but it was all nothing but wrong answers, I sent the evidence of not being able to recover the account that I bought off there website, and the dispute ended in the SELLERS favor no, not mine, but the seller, the seller who got my money again ill say MY MONEY, and the account, and I got nothing, if I were you look up another website to buy, because its safe to say playerauctions wont even bother helping you get your money back, needless to say I even bought the insurance and yet they went with the seller

Date of experience: August 7, 2018
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Hello Chris,

I'm sorry your case turned out this way, but for all disputes, we require buyers to submit compelling evidence. This is usually in the form of statements from game publishers telling users that the account was reclaimed by the original owner. It should be something like this: https://i.imgur.com/0YZRhOv.png

This has been the norm with our cases. I'm really sorry we can't provide additional support after this as the case is already closed. If you have other questions, please mail back to us again and we'll be happy to assist.

Best regards,
Richard

Israel
2 reviews
5 helpful votes
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Fast and easy secure middleman service :) nice ' recommend for sure ' if you want to buy or sell accounts for games like ark and other you will find it there and working 100%

Date of experience: August 6, 2018
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Thanks for the kind words, Rami!

Canada
1 review
2 helpful votes
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Decent
August 5, 2018

Maybe an app or emails to the sellers so it can have faster delivery to buyers and a quicker process.

Date of experience: August 2, 2018
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Hello Lisa,

Thank you for your suggestion. We are constantly developing the website to have more and more helpful features and one of the things our team is looking into is developing additions to the current notification system. Our doors are always open if you have more suggestions or if you have any concerns; just drop us a message at support@playerauctions.zendesk.com.

Best regards,
Richard

Pennsylvania
1 review
3 helpful votes
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Truly SCAM
August 1, 2018

I ordered a digital product with "instant delivery".
Delivery never happened and ended up in a long dispute (12 days now).
They refuse to issue a refund.
After I started a dispute at PayPal, they threatened me.

Date of experience: July 31, 2018
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Hello Alex,

I'm terribly sorry to hear about this. I have resent the game account email to you just now. Could you please check if you were able to receive it?

I would like to provide an explanation regarding your suspension. Chargeback cases filed on payment accounts disregard our dispute and mediation process, and the process becomes one dimensional for the person who initiates the chargeback. This means the other party, usually the seller, isn't given a fair chance to explain his side. For this reason, we suspend accounts who initiate a chargeback case. Rest assured that this is not permanent, and accounts can still be reinstated depending on how far the case has gone. Please contact trust@playerauctions.zendesk.com if you'd like to have your account back; we would be more than willing to assist you with that.

Please let us know if you have any other concerns.

Best regards,
Richard

Australia
1 review
4 helpful votes
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I bought a runescape account off PA from "denisjchavez". He recovered the account after a week. After looking back at his feedback he has done this to others, but its hard to gauge as feedback doesn't seem to be able to be edited after it has already been submitted. So this guy has 99% seller rating, wow right? Wrong. After looking at all his feedback he clearly is reselling the same accounts. Hell he is selling the account he recovered off me right now! I put through a dispute and the process was absolute crap but i managed to get my refund. What i dont get is how a person like this can be continued to trade and scam on the site without being reprimanded by PA. Fix your damn site PA, let buyers/sellers edit feedback, because this guy would have 0% rating if every person he has probably traded with could edit their feedback rating.

PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 28, 2018
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Hello Tara,

I am very sorry that we require a statement from the game publisher for your case. We have been asking this for game account reclamation cases and a lot of our buyers are able to take advantage of their insurance this way. We also cannot provide support on how to go through a game publisher's dispute system as their policies change over time. If you have other concerns, please contact us again and we will do our best to assist.

UPDATE: You need to contact the publisher of the game where your purchased account is playable on (either through email or their dispute system; I'm sorry but we cannot provide support on this) and ask for the status of the account. Compelling evidence for the case comes in the form of an email statement from them where they state the status of your account ("this game account was recovered by the original owner"); It looks something like this: https://i.imgur.com/0YZRhOv.png

Best regards,
Richard

Brazil
1 review
6 helpful votes
Follow Tales C.
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I use this website for 3 years to work with and could'nt be more pleased, I hope to continue on this marketplace for a long time.

Date of experience: July 26, 2018
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Hello Tales, thank you so much! That is an impressive amount of transactions. :)

North Carolina
1 review
7 helpful votes
Follow KIlla P.
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I have been using playerauctions since 2011, and it's a great place to both sell and buy in game currency, items, or accounts. Using playerauctions I havent had to worry about getting scammed, or people trying to claim I didnt deliver whatever it was I was selling. I provided my proof confirm delivery and its simple as that. I see quite a few complaints here saying that playerauctions scam and so on due to certain things that are out of their control. Playerauctions is a Middle Man service, thats all it is so they can only handle things within their site. I have tried using other forums and things of that nature to sell or buy things, and 8/10 people that message you are scammers 100%. So, I use playerauctions, because I dont have to worry about all of that. I dont agree with the fees somewhat, but thats what we pay for peace of mind.

Date of experience: July 21, 2018
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Thank you for the detailed experience you shared, Killa!

Texas
1 review
3 helpful votes
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My disbursement time was 8 hours ago Now when i woke to check if my money was sent the site is now saying my money for a closed order is on. "Queued for immediate processing" and "Now being processed" like what? And no email response and i tried twitter no response either.

Date of experience: July 21, 2018
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Hello Ezra,

Checking on the order, I can see from my end that there was a recently concluded dispute with this (your buyer had issues with the order). Because of that, the disbursement date was pushed. I have now escalated this to our finance department for a follow up, and rest assured that the payment will be with you soon.

Best regards,
Richard

Canada
1 review
7 helpful votes
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I had trouble posting my ad. I received a great detailed email from Edwin and he resolved my issues efficiently and quickly very happy with the service
Thanks 1 000 000

Date of experience: July 20, 2018
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Glad to hear, Sebastien! Thank you!

Hawaii
1 review
8 helpful votes
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Tera Gold
July 10, 2018

Bought and received within minutes. Definitely safe and trustworthy site, amazing support aswell reply to emails within minutes/hour.

Date of experience: July 10, 2018
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Thank you for the kind review, Ryan!

New York
1 review
8 helpful votes
Follow Agnieszka K.
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Probably the only secure and free of scammers site on the internet when it comes to purchases of online goods. I'm pretty shocked with the negative opinions but it's probably due to the fact that always that 1% that is dissatisfied shouts the loudest lol. I both buy and sell there and highly recommend to anyone!

Date of experience: July 9, 2018
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Thanks so much for the kind thoughts, Agnieszka!

Philippines
1 review
9 helpful votes
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As a seller, Playerauctions has always provided me with the best platform there could be. There is nothing more I can ask for. They are very fair with both sellers and buyers. I have been a seller here for years and they always disburse the right amount with minimal fees too! Their site gains a lot of traffic and you can be 100% sure you'll have buyers in no time. With their instant delivery, it has made my job 100% easier. All I have to do is post and when a buyer pays, it gets delivered right away - hassle free. It increased my profit 300% and improved my relationship with customers. Even when I am sleeping, I am making money. Their stable systems allow me to sell efficiently and communicate with my buyers easily. I don't think I can ever find a site as good as Playerauctions. Thank you!

Date of experience: July 9, 2018
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Thanks for the well-thought out, detailed, and kind review, Louise! We greatly appreciate this!

GB
1 review
3 helpful votes
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Terrible site filled with scammers. 2 orders 'closed' and they make it so it doesn't show up on Paypal or HSBC. I will get my money back from them some way but don't put yourself in a situation like mine, just use somewhere else.

PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 8, 2018
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Hello David,

We have checked and order 3934303 was already voided in our system. The funds should be with you very soon. We're very sorry for causing you inconvenience and cause for concern. If you have any questions, please let us know.

Best regards,
Richard

France
1 review
7 helpful votes
Follow Slimane D.
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I recommand playerauction, for the quality and the security. I already sold more than 2 account, and no problem. Same for buying, it's a safe method, you can't be scammed on PlayerAuction.
Also you have a nice dispute system for have a smooth transaction, and the support was really fast and resolve all problem.

I recommand PlayerAuction!

Date of experience: July 7, 2018
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Thanks for the recommendation and kind words, Slimane!