From the business
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions Reviews Summary
PlayerAuctions has a rating of 4.4 stars from 3,089 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention good deal, fast delivery and top notch. PlayerAuctions ranks 1st among Virtual Goods sites.
Done about 20+ trades, 100% feedback with no problems never needed support interaction untill now, wanted to buy an account and my payment got denied through paypal for no reason whatsoever even tho i bought the same way dozens of times before, made a ticket but I just get automated answers like nothing is wrong so there is no way to contact anyone to help me apparently
Great website, but make sure you buy from trust sellers most sellers are great I've spent over $30 and all products I've received have been great.
Thank you for the kind review, Chez. Indeed, we always insist buyers to take the time to read feedback on trusted sellers to be absolutely sure. Have a good day! :)
Brilliant trading site, amazing for purchasing addons and currency for games at a reduced price to buying directly, also given the chance to interact with a wide range of sellers.
Acct got rejected when trying to order, a few times, but overall good.
Only criticism is that i think the support should have live chat functions and be 24/7
Hello Matthew. Thank you so much for sharing this, we appreciate the kind words. We're very sorry we no longer have live chat, but we support all kinds of complaints and requests on social media as well.
Please check out:
https://www.facebook.com/PlayerAuctions
https://twitter.com/PlayerAuctions
Let us know if you need anything. Have a good day!
***update the seller has been suspended which is huge. Clearly he was running some shady transactions per myself and others who had given him feedback***
Out of the nine reviews I can read on the seller that took the account back, four are negative and include something about "the account was taken back". But yah, it was me and not him who changed the email address. I stole my own account back that I purchased from him. He even said to me "the only way I can help you is if you edit the feedback you left me". Since your site and your employees won't help me, the buyer who got screwed over, but are literally doing nothing to the seller who clearly is not honest and not running an honest business selling accounts. The original account I purchased had Arturo as the account name, the photo I sent you showed the guy with the email starting with Arturo stole, 100% stole the account back from me, so clearly it's either the seller or the seller stole the account from Arturo then sold it to me. It's ok, there is a reason on site jabber there are 342 one star reviews of playerauctions. That right there tells the whole story. You have almost one third of all reviews as one star, that's insane. I see why now. I wish I would have seen this website prior to the purchase.
Dennis
Hello Dennis,
Thank you for kindly updating your review. Sorry for the hassle you went through, and if there's anything else we can do for you, we'll be here to hear you out. Have a good weekend ahead.
Best regards,
Richard
I purchased a GTA V Online account from a player. It said you can change all account details to yourself and you'll have zero issues. Fast forward about two months and magically the account is changed back to the original owner. I of course changed the feedback on the seller to negative. After the seller promised he'd correct everything if I could alter the feedback I got in touch with playerauctions. They said there is literally nothing at all they can do to help. They can't let me change the feedback, they won't delete the feedback so I can write a new one. So in the end they continue to let a seller who they know is stealing accounts back continue to sell and do literally nothing to help the honest buyer who was screwed out of money. I cannot wrap my head around how this is the final solution to this problem. Sad.
Hello Dennis,
Thank you for sharing your review and your thoughts about your experience with this order. I was able to look up the discussion history and I'd like to give you an explanation as to why the review deletion was declined.
First off, I'd like to note that the order was purchased without insurance --- with this, I'm very sorry but we cannot provide any refund if something happens to an order. However, our team will still provide support in mediation and communication.
As for the review, we allow only a maximum of (1) opportunity to change it. This is to keep our reviews as pristine as possible and to avoid it from being influenced by other users as much as possible. Case in point is your seller's message to you --- if what you claim is true, that he wants the negative review to be taken out first before he resolves this, then the review loses its point. The more optimal way of resolving this would be for us to have compelling evidence from you that incriminates the seller as the one responsible for reclaiming the account. In this regard, we cannot delete the review as a pretext for the seller to resolve the case for you. On the other hand, the screenshots we received were insufficient to narrow down on the seller, as the email change on the account could have been initiated by you or anyone else --- it doesn't strictly point to the seller.
Even without insurance, we have provided support on this order and since I don't want you to go empty handed, we messaged your seller again one last time to ask him to resolve this for you. If he replies, we'll be sure to email you about it (and you will know about it too since he should contact you if there are any resolutions).
I'm sorry for any inconveniences, and we hope you understand our stance in this case. Have a good day ahead, Dennis.
Best regards,
Richard
I just purchased a fortnite account for about $230.00 and when I purchased it, I received an email saying payment has failed yet I was still billed and have received no account. I'd like a refund.
Edit: the issue seems to have been resolved. Many thanks to the support team!
Thanks a lot for resolving the review, Michael! We truly appreciate it. In case you need help with something again, please send us a message anytime. Have a good day!
I was scammed on PlayerAuctions when I bought an account back in December 2017 and Richard assisted me in resolving the dispute.
I cannot rate their end user customer support highly enough. I was kept informed at every stage of the matter.
Hello, Troy. Thank you so much for the kind review and positive vouch. We're extremely grateful for this. Have a good day!
All I can say is I've been with this community for years. I came back to sign in an old account so I could buy a new Pokemon account, and my activation codes weren't working.
To spare details, after countless hours of troubleshooting and sending my troubleshooting status to them, they replied saying my account was permanently locked an unrecoverable due to suspicion. All I wanted to do was purchase a Pokemon account, but unfortunately I'll have to use another site. Definitely do not recommend.
Hello Blake,
I'm sorry for the huge inconvenience. We usually scan accounts - both active and inactive, to make sure everything's in order in terms of security. Yours must have been flagged for something and I'd like to check to make sure about it. I will be sending you a PM, Blake, so you can respond back to us. Again, my apologies for this.
Best regards,
Richard
I got bull$#*!ed on when i bought a account from here it said Payment Failed your account has not been chareged buy they dident give me $#*! back i dont recomend this $#*! site that dosent work dont ever buy something from here
Hello Dario,
Thanks for letting us know about this. I'm happy to let you know that the order has already been voided from our system, and the refund transaction ID is 2GA47181XV569492V; the money should be with you already.
I'm sorry to hear that your payment was declined. Our anti-fraud system may have most likely picked up security issues with your account; I highly recommend you check your account information and update/edit them as necessary, then try purchasing again.
If you have further questions, please use the Q&A form here so we can assist you, Dario. Thank you and good day!
Best regards,
Richard
Excellent service, used several times for different items and sellers. Would highly recommend to anyone wanting an edge up.
Thank you for the very nice recommendation, Jeff! :)
If u guys develop Android app it'll be lot more efficient cz if I'm outside then I can't use lappy or PC to access website And reply... Accessing heavy website through Android is bad idea...
Hello Shubham,
Thank you for the android app suggestion. Our development team is working round the clock to continuously improve our services and find ways for our community to access our marketplace. However, this presents additional security considerations, especially if we are going to expand our visibility for the android front.
Stay tuned to our website though; we never know, and this might be included in the pipeline!
Have a good day.:)
Best regards,
Richard
I bought an account paid the insurance next day player took account back. Filed a dispute with pictures and email communication confirming. Bought insurance, no matter what information you have it will never be enough to claim on the insurance. SCAM save your money do not deal with this company. Horrible support
Hello CH,
I'm truly sorry but upon checking with our support team, the evidence you sent was insufficient. Even with insurance packages, we still require buyers to prove their claim with compelling evidence or correspondence from the game publisher in order to make the process fair to the seller as well. I'm sorry for how this turned out, but if there's anything we can do for you, CH, please contact us by writing a message through the Q&A form here.
Best regards,
Richard
Bought an account, the seller claimed the account, i loss money and account, playerauctions dont say nothing to my emails. My bank can refund me the money so is time to procede, dont buy on this web is a totally scam.
Hello Ivan,
I checked on order 4062896, but there were no tickets for this very same order, although I can acknowledge that the order ID exists in our logs. I can also see that there are no disputes for this yet; I have now asked our support team to contact you and the seller. Please note that you need to contact Hi-Rez and ask for the status of the account. They should say something along the lines of "the account was reclaimed by the original owner". Please take a screenshot of that and reply it back to the email our support team will send you within the allotted time, which will also be mentioned in the mail. (The screenshot should also contain the username of the account along with the statement I explained)
If you have further questions, Ivan, please use the Q&A form here so we can assist you with it. Have a good day, Ivan.
Best regards,
Richard
I've bought multiple accounts on player auctions without any problems. But recently i tried buying an account and the order was canceled but my money was taken and never refunded. And it sucks they have no customer service or any type of help service. I cant make contact to anyone because i cant dispute.
Hello Levi,
I'm truly sorry about this. I was able to consult the respective department about this, and the good news is that the refund has already been processed. This is your transaction ID: 8T9244652R681784V. I sincerely apologize that you weren't able to get any sort of response, but if you continue to have problems, please use the Q&A form of SiteJabber so I can assist you.
Hope you have a good day, Levi!
Best regards,
Richard
I have lost a dispute when it clearly had some evidence on my site. I wanted them atleast to check the dispute on the easiest level but they had no effort for it. The original owner of the google account somehow got it back and mysteriously he changed the password 3 month ago when the account also was sold the second time 3 month ago. They did not even want to check the orders for screenshots and stuff to clearly check if the account got double sold. They searched the easiest way out even tho I used to buy the insurance to be safe. Never ever trust into them guys.
Hello Julian,
I'm very sorry that the turnout was not in your favor. I checked with our team and the evidence received was insufficient - please note that even with insurance packages, we will still require users to validate their claim. I'm also sorry because the one you sent was inconclusive; In order to make the process fair, we have to rule out that the evidence incriminates the other user beyond any shadow of a doubt.
If you have further questions or concerns, please let me know, Julian.
Best regards,
Richard
Latest update - The item has now been returned. It took so many weeks, Im gonna bump the overall rating from a 1 to 2. I honestly wanted to keep it at a 1 star because I had to blast them on sitejabber for anything to even start happening. I contacted them twice through their contact forums on playerauction.com and had no response, nothing
I accepted a trade offer though their bot July 16 for a CSGO item. I waited over the 15 day waiting period to see my item on PlayerAuction site. Contacted 10 days ago and still haven't heard anything back. What a joke They are obviously trying scam people.
No - the item has still not been returned. Its not in my Playerauction inventory nor my steam inventory, So who ever said they returned it failed or lied
Hello again, John,
Our staff has just resent back the item for this offer. Could you please check on your Steam account and accept the trade offer? I will be here if you need anything. You may also reply back to the email I sent you a while ago. Sorry for the continued inconvenience.
Best regards,
Richard
-----
For reference, this was my earlier reply:
I was told by the respective department that your skins are now returned, John. Could you please check on your end if you have them already? My sincerest apologies again for the delay, I hope you could look into revising your review for a possible upgrade. Thank you in advance; Please let us know if we can help you with other stuff, John.
Had one successful account I bought a while back so I thought I would buy another two accounts. They straight up take your money but won't deliver accounts, excuses are given about them being sent to my emails but it has been over a day with no email sent. No support either on it.
Hello Tim,
I'm sorry for the inconvenience. I was able to resend the game account info for both orders; Could you please check from your end? If you were able to receive them, could I possibly ask for a bump up with your rating? Thank you. Please let me know if you have other concerns that I can help you with, Tim.
Best regards,
Richard
The second the seller recieve my money he recovered the account back. I purchase the extra coverage and player auctions still wouldnt give me my money back... never buy from these untrustworthy bastards.
Hello Calvin,
I was able to check on the order, and the reason why this was closed in favor of your seller is because we weren't able to receive sufficient evidence from you. Please note that even with insurance packages, we still require buyers to send compelling evidence, which usually comes in the form of a screenshot from an email or Twitter correspondence of the game publishers; It should that the game account in question was reclaimed by the original owner. We have this as a policy to validate claims and to be fair to the seller as well.
I sincerely apologize that the outcome wasn't favorable for you. I you have further questions that I can help with, please do not hesitate to write back, Calvin.
Best regards,
Richard
Won't dispute and never got my money back for the order. Someone sold me a stolen account and did not provide all the info for it so when I asked for a refund player acutions found it in my favor and said that I would get a refund within 7 days but I never received one and it's been almost 2 months.
Hello Michael,
I checked and the order ID you provided closed successfully; There are no email threads or tickets for this. If this was disputed, you most likely were not able to send compelling evidence. If this is the case, I'm truly sorry as we can no longer reopen cases like this. If you have further questions or concerns, kindly use the Q&A form here in SiteJabber so we can get back to you.
Best regards,
Richard
I've bought multiple accounts with 1 year buyers insurance, then the account would even be recovered within A WEEK. My two biggest issues were that I never once received a refund for any of my accounts, even after following all of the support teams instructions. The icing on the cake was when I notified PlayerAuctions about being scammed, the user still remained on the site, which was VERY irritating.
Other than that big issue for me, I haven't had any issues when selling accounts or buying gold. Only thing that seems like a rip-off to me is the insurance account scam, so I make sure to tell my friends not to bother with account buying on the site (even though I mentioned that I sell accounts, but none of my buyers have had any complaints).
Hello Devin,
I am sorry to hear about this; I sent you a private message, I hope you can check on it soon. Hope you have a good day ahead!
Best regards,
Richard
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dominik,
I'm truly sorry about this, but due to security reasons, we have to decline payments from accounts flagged for security reasons. We're sorry that the only option we can offer at the moment is GoCoin. Rest assured that for the order ID you provided, the refund will be processed automatically. Please let us know if there is anything else we can assist you with, Dominik.
Best regards,
Richard