From the business
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions Reviews Summary
PlayerAuctions has a rating of 4.4 stars from 3,089 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention good deal, fast delivery and top notch. PlayerAuctions ranks 1st among Virtual Goods sites.
This site has a order cancellation service in case you make a error with an order but they do not allow it to be used. They side with the seller on refund disputes. I would not recommend buying here.
When I was trying to buy a fortnite account, the seller gave me the email and password.
When I tried to log in, it said it was temporarily locked. So I waited for a little while and nothing happened. Little did I know, the scammer changed the password so i could not log in. When tried to dispute the charge, all player auctions did was give me a loading screen that never moved. I tried multiple times.
Hello Daniel,
I was able to check on the order and I can see that this is still being disputed. If you're having trouble accessing the dispute page, could you please email support@playerauctions.zendesk.com instead? Kindly tell our team that you're having a problem with loading the page, and if possible include a screenshot of the loading screen just to let our team know. I'm also very sorry about this problem. I'd also like to urge you to send via email any proof that you can while the dispute is open so you can validate your claim to the team handling your case.
If you have other questions, please use the Q&A form here so I can assist you, Daniel.
Best regards,
Richard
Would highly recommend using playeractions as a safe, fast, free way to sell your account, special thanks to "Ron"
Bought an account Hearthstone with their "great insurance" (7$), 2 month later, the account was taken back and Player Auctions don't care & close my dispute. Their buyer protection is useless.
I lost 90$ thank you PlayerAuctions.
Hello Florian,
I was able to check on your order; I'm sorry for the inconvenience that you experienced for this. Please note that even with insurance, we still require our buyers to submit compelling evidence during disputes, as stated in our disclaimer when buying an insurance for an order (shown here: https://i.imgur.com/xuvAhYo.png). Checking on the case, our team was unable to receive valid evidence from you during the dispute window; in order to make the process fair, we had to close the dispute in favor of your seller.
Best regards,
Richard
Great customer service, bought an account. Didnt get details for the account for some reason then when i messages support, they got what i wanted in a heartbeat. Thankyou so much!
Hello Bounkeuth! Thank you so much for the kind review! You're very welcome, and if there's anything we can help you with, you can also get in touch with us here by using the Q&A form. Have a good evening, Bounkeuth!
Bought protection on an account. Spent a lot of time and money on it and made sure to buy insurance. The account was taken back and Player Auctions did nothing about it.
I bought a CS: GO steam account for $180, including their 'insurance'. The owner reclaimed the account, however my dispute was immediately closed with no response from the seller. I contacted support and they told me that the decision was final and their was nothing that could be done. It is a blatant scam. If you are thinking about using their service, don't. Extremely dodgy.
Hello Kaine,
I'm very sorry for the experience you had with your CS: GO order. I checked on your order and I'm very sorry to say that the evidence we received is insufficient. In order to make the process fair for both sides, if no compelling evidence is received during the dispute window, we will have to close the case in his/her favor. Please note that buying insurance still requires buyers to prove their case by submitting sufficient evidence, as stated in the disclaimer before paying for insurance: https://i.imgur.com/xuvAhYo.png
If you have further questions about this, kindly use the Q&A form here in SiteJabber so we can get back to you. Thank you.
Best regards,
Richard
I've been using paypal for a long time. Now they will no longer allow it. Everything it says it fails. When I asked them on facebook I was told they updated their policy and kept pushing Gocoin. I'm very unhappy with them.
I haven't been able to pay for the last couple of days, I've contacted costumer service, but it didn't help at all. Though, they replies were incredibly fast.
Hello Alex,
I'm terribly sorry that you weren't able to get any help at all. Is this about payment? With the order ID you provided, I was able to check that the payment failed. We've installed an anti-fraud security system on the site recently, and if it picks up any account information inconsistencies and inaccuracies, the payment is declined. When this happens, you can try sorting out and revising your information, but if it fails again, your other option would be to use GoCoin as a payment method.
Rest assured that for order 4248097, your refund is already on its way. We will be escalating it to the respective department. My sincere apologies for the inconvenience, Alex. If you have any other questions, please use the Q&A form here in SiteJabber.
Best regards,
Richard
I purchased an oldschool runescape account on the 7th of october. Everything was fine for the first five days until the previous owner recovered the account and changed the password. As someone who is weary to scams, I set up and authenticator and a bank pin. Still the owner bypassed it all. When I try to recover the account, the email has been changed back to the owners (as seen in the picture, my email is not from hotmail). On top of the frustration, the original owner deleted his seller page so I can't even contact them...
Hello, Issac.
Thanks for providing all the screenshots here. I was able to check on your order and I can see that this is still being disputed. Please note that the process for this is as follow: (1) once a dispute is raised, both buyer and seller will have an open forum via the dispute to talk about the case, so that the issue may be resolved between them; (2) if no agreement can be reached, there will be an opportunity to escalate the case for mediation - this is when our staff steps in to intervene and decide on the case based on evidences sent by both parties (mainly by the buyer).
Please make sure to send all evidences you sent here to the dispute/email thread you have for this order. Kindly contact the game publisher, Jagex in this case, and secure a statement from them telling you that the game account was reclaimed by the original owner - we consider this compelling evidence.
If you have any questions, please use the Q&A form of SiteJabber or reply back to your email thread so our staff can assist you.
Best regards,
Richard
I purchased an account with buyer protection, thinking that if the original owner reclaimed account I would be able to get my money back or else what is the point of even buying an account from PlayerAuctions. Well, one week later I wake up to the account email/password being changed and account being taken back from the original owner. Even the blizzard email shows a Brazilian origin hours, same as the original owner. I wait 72 hours to hear back from them multiple times and then they await a response from the seller, with no answer! They conclude he wins the dispute when he didn't even respond and I am showing proof. PlayerAuctions completely ignoring the facts and saving thereselves some money, a complete disgrace to the players who support them.
About 2 weeks ago I purchased an old school runescape account... knowing how the recovery systems works I also purchased the insurance in case the seller was to recover the account, low and behold 2 weeks after the purchase I can no longer log into the account and what do you know? When I go to request a "forgot password" request it wants to send it to the sellers email... I had submitted a dispute with the little evidence you can get when something like this happens through runescapes system and it was denied because I can't submit "evidence"... this is the exact reason I purchased insurance but playerauctions is unable to help me and closed dispute ticket, so I had submitted a regular ticket as this is unfair and not only am I losing 2 weeks of work I put into the account... I am now out $250 USD. Awful service and would never recommend to anyone.
Hello Brent,
Thank you for sharing your ordering experience. I'm very sorry you had difficulty with this, but please note that even with insurance, we still ask buyers to provide compelling evidence. This is stated in the disclaimer when you first attempt to buy insurance, as shown here: https://i.imgur.com/xuvAhYo.png
I'm very sorry but we can no longer reopen your case. If you have additional questions about this, please reply back to your email thread or use the Q&A function here so we can assist you, Brent.
Best regards,
Richard
Bought 100k and was delivered in less than 5 minutes by the seller. A+ He was insanely fast and would easily buy from him again. I just might in a few minutes!
Thanks for the amazing and kind recommendation, Kyle! We're really grateful. Enjoy your new stock of gold! :)
Player auctions and I had a good track record never had an issue until I bought a LoL account with insurance. I submitted my first request for recovering the account with the rare skin within the 1 year period of insurance on the account as it had been recovered by the original owner. I sent player auctions screen shots of my charts with riot games trying to recover the account and them
Telling me the info was not sufficient enough for them to even talk to me about the account I purchased as I was not it's original creator I also provided screen shots of both log in screen and website saying email was sent to my email when I get no email to reset password. I also sent screenshots of the account password and email change requests I did within minutes of receiving the account details I randomly generate my passwords and nothing else of mine has been hacked. Original seller will not respond to me nor player auctions. Original seller has removed feedback from my page as I was pissed. I have since submitted chat logs about me trying talk to riot about the account being sold to me and that I needed proof that the own recovered the account. I also within days of not receiving anyhelp recovering my account purchased another account with the same rare skin why on earth would I do that I don't know I wil not use player auctions unless it's a last resort they definitely don't stand behind a customer who has spent thousands of dollars on their site. Sad.
Hello Clay,
Thank you for providing the full details about your experience. I am truly sorry but after consulting our team about your case, I'm afraid we can no longer reopen it because the evidence was indeed insufficient. I'd like you to know that our support staff has exhausted all options for this case, but as per policy we cannot rule out a case in favor of the buyer if the evidence isn't compelling. Our stance on this has not changed, and we always require evidence even if insurance is bought as explained in our disclaimer: https://i.imgur.com/xuvAhYo.png
If there is anything we can assist you with during this or if you have any other questions, Clay, please do let us know.
Best regards,
Richard
Player Auctions has been a great place to do business. PlayerAuctions gives you the added comfort knowing you will get what you paid for. If you can give up a few dollars for peace of mind then this is the site for you.
Thank you very much for sharing your kind thoughts about our platform, Eric! We hope you continue to enjoy buying from our community sellers. Have a good day ahead!
Player Auctions is a great website to buy game accounts and so much more. The buying process puts me at ease because they have various verification processes to make sure nothing goes wrong in between. If something does go wrong, you have a chance to dispute the situation as well. I would recommend this website to anyone looking to buy in-game currency or accounts.
Thank you very much for the detailed and well-thought out review, Bryson! This will be helpful for future buyers and sellers on our site. Have a good day! :)
I am selling on playeraucitons and I see that every buyer, who wants to buy my account, has got payment error. For a long time, no one has bought a totally cheap account. They must contact me through email or something else and then I can sell them it offsite without any problems and without high fees! THEY HAVE BAD PAYMENT SYSTEM!
Hello Somar,
I'm very sorry that you couldn't get a buyer to purchase one of your orders. Please know that discussing payment outside of PlayerAuctions while using our website for advertising is an off-site trading offense that could get your account suspended and/or fined. The buyer's payment was declined as part of our anti-fraud security system and as a way to protect our users.
If you have any questions, please let us know.
Best regards,
Richard
Previously I wrote a 5 star review here, but I edited it because I was very disappointed with their decision.
I have a dispute case, a buyer claim that he cannot enter the game with the given google account. Actually, he was wrong because of too many login attempts so he could not log in (LOCKED) up to 24 hours. After 24 hours, I still can't enter, I don't know why. But clearly all the account data provided (Password, Recovery, etc) I have helped change for the buyer but without agreement he made a dispute until finally he received a refund. But after the refund I asked to return the account he bought because he had received the money back, he refused with his rude talk. Obviously I did not accept, I immediately contacted the support by hoping that I would be helped. As you know, you have to wait 1-2 weeks ONLY to wait for the response from this website Support. I only asked for the account that I sell to return to my hands, but they refused. I didn't understand what they wanted anymore, but I was very disappointed with this
So far I have not complained about their provisions to take 12-14% of the profits from each of my sales and indeed my losses from this case are not large. But I only need the responsibility of the buyer to return the account that I sell, that's all.
Thank you so much for the very kind review, Lukmanul! We hope you continue to enjoy selling on the platform. Have a good weekend! :)
This site is the middleman for gamers who like to bend the "rules" by buying their stuff to level up for example
Thanks for the positive vouch, Kajsa! We really appreciate it. :)
I am always satisfied with the trade, always on time and secure. It allows individual sellers and buyers direct trades.
Thank you so much for the kind review, Jason! Have a good day. :)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello John,
We checked on your order and found out you ordered on the wrong server, but your character was also on the offered server (Firiona Vie). Your seller was able to confirm correctly on our site, and he was able to send valid proof that he made the delivery. Under these circumstances, we have closed the order in his favor.
Best regards,
Richard