From the business
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions Reviews Summary
PlayerAuctions has a rating of 4.4 stars from 3,089 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention good deal, fast delivery and top notch. PlayerAuctions ranks 1st among Virtual Goods sites.
Player auctions is very great and not a scam. I strongly recommend that if you are going to buy any game accounts that you use player auctions to buy it. It's fast and I have had zero problems.
Excellent, Support quick and gentle in words
Good location 100% recommended
Great web page for trading it's 100% legit and safe.
Everything was perfect. I paid easily and instantly received the game products, which are exactly as descriped. 100% recommended to everyone!
Bought two OSRS accounts, one with insurance. Both got taken back by the original owner. Opened a dispute claim and both of them PA sided with the buyer. Don't bother.
Hello Alex,
I'm terribly sorry but upon inspection, our team did not receive compelling evidence to support the cases for both orders. As stated in our disclaimer here: https://i.imgur.com/xuvAhYo.png - we require compelling evidence even though insurance was purchased.
If there is any way we can help you during this, please use the Q&A feature here at SiteJabber to send us a question or concern.
Best regards,
Richard
Playerauctions has the best security in trading accounts etc. Although for some like myself you can't even buy anything from the site because there is something wrong with their payment system, and the only option you have is to go sign up for GoCoin which is a complete waste of time lol. If paypal doesn't work, and entering your cards manually doesn't work either then why even bother... I'm just saying they need to fix the tech problems of the payment system.
I bought couple of things in playerauctions and i am seller. Always helpfull and clear. I am always compare lost of game trade site this is very cheap and trust. I will continue in future.
I've purchased game accounts, game gold or currency. WOW, ESO, FFXV11, etc and i've never been let down! Only once had an issue with a seller and they took care of refund and have never lost my $, only place i'll trust on the web for such services!
Hello David! Thank you so much for the kind review. That is an impressive lineup of games, btw! We hope you continue to enjoy using our platform for your trading and gaming needs. :)
That's how your staff replied me.
"Thank you for your patience.
Upon checking the order ID provided, it appears that this dispute was deliberated and decided in favor of the seller.
We understand that this may not be the response that you were hoping for. It was a tough decision for us but the dispute process is in place in order to deliberate disputes in a fair, reasonable and time bound system.
We appreciate your patience and understanding.
Sincerely,
Catherine"
What a joke! The seller sold a "botting boosting level up account" to me, then after 15 days got banned.
Also, your staff told me without " any conclusive proof" I got the reply from ROIT which also confirm that account was using "botting" to level up which causes the account got banned.
Here is how RIOT replied.
" solomochi (Riot Games Player Support)
Dec 11,1:22 PM PST
Hey there,
Looking into your account here it looks like the account was banned for botting :/ This can really ruin the leveling experience for new players and because of this there's not really anything I can do for the account here. In addition the use of unauthorized 3rd party programs itself is a bannable offense. I'm not able to disclose any specifics on how our investigations are held as it might compromise our future investigations.
I know it's not the best news, however, if anything i said was unclear i'd be happy to clarify for you.
Hopefully, that clarifies things for you and if not I'm happy to go over anything you have might questions about.
Solomochi
Riot Games Player Support
Warding saves lives <3"
I don't care how much money spent on the account, Just feeling be tricked on your website.
And yet, your website only cares the sellers' benefits which might be your benefits as well.
IT IS TOTALLY UNRELIABLE WEBSITE.
I should remain people DO NOT BUY ANY ACCOUNT on your website. As accounts have a high risk to get banned and no protection for the buyers!
Hello Co/Jiajun,
I sent you a resolution for this through private messaging. We hope you find it satisfactory and find it in your heart to resolve the review following that. If you have further concerns or questions, please write back to our private message to you, and I would be happy to help.
Once again, I sincerely apologize for all the trouble and inconvenience you experienced. Thank you very much.
Best regards,
Richard
NEVER EVER USE AND TRUST THAT WEBSITE!
THEY ARE SELLING "WILL GET BANNED" ACCOUNT TO PEOPLE.
AFTER THAT THEY WILL NEVER EVER PROTECT THE BUYERS, ONLY CHEAT OUT OF MONEY!
I bought an account on sept with 1 year insurance, i thought i was safe. After 3 months the email of the account got changed without notification on the email they gave me, i tried to recover the account with the recover answers the buyer gave me but failed, tried 14 times. I filed a dispute against the seller, screenshot of the email is now empty and a mail from jagex (runescape support) says they will only give the account to the originl owner, i lost the dispute even with this evidence, the insurance was sure a scam, it was useless.
For rs3 gold its good, but for accounts change your mind, i lost 300 euro to this.
Dispute *******.
Hi there, Chino,
I'm truly sorry to hear about your order. Please note that even with insurance, we still require buyers to send compelling evidence for their case/claim, as shown here: https://i.imgur.com/xuvAhYo.png. Without this, I'm very sorry but we cannot enact the refund. However, I'd like you to know that we're keeping tabs on your case at the moment. If you have any further evidence for this, please send it our way by messaging us here or using the Q&A form.
Once again, I apologize for all the hassle, Chino.
Best regards,
Richard
UPDATED one star Review. Been using player auctions for quite some time now and have always been impressed with the flow of the sale that they provide. I ran into an issue where a seller reclaimed my account. The worst part about it was I lost a dispute I had on the sale (even with insurance). Richard took great care of the situation. Not to sound negative, but i noticed that PlayerAuctions off site customer support seems better than on the actual site.
I will always use PA for osrs GP by far the best platform to purchase on. 5 stars
On accounts beware. It was the worst feeling when you lose a dispute and see the exact account for sale
Hello Dominic,
I'm very sorry for the issue you had with your order. I'm currently gathering facts from our team and waiting for a report on this. I'll do what I can to have this checked and reviewed; please allow me a bit of time. Once I have any updates about this, I'll be sure to let you know here by contacting you directly in SiteJabber.
Once again, my sincerest apologies, Dominic.
Best regards,
Richard
I use to buy and sell on this site there is no better site to use keep up the good work, can use paypal witch is super cool aswell
Thank you so much for the kind review, Daniel! I'm happy to hear that you're able to make full and good use of our platform. Hope you have a good week ahead! :)
I have purchased multiple accounts on PA without any issues and with confidence as I purchased the account insurance each time. Of course the time an account I purchased is reclaimed, it was quickly apparent that the "evidence" needed for the insurance is not actually possible to obtain. The burden of proof is literally a screenshot from the account holder or Blizzard saying they reclaimed the account. Does that sound likely? No it doesn't. Any followup regarding clarification for further evidence to support my claim has been ignored. After reading the negative reviews here and the ridiculously asinine responses regarding not providing enough evidence I feel like a moron for throwing my money away on insurance on past accounts I purchased as I would never have been able to get a refund if those accounts had been reclaimed.
It actually seems to me that I should be in the account selling business as its clear I could reclaim my account endlessly without any repercussion. If you plan to buy an account from PA, be aware that the insurance is useless as you won't reasonably be able to obtain the evidence they find sufficient.
Hello Eric,
I was able to check on your order, and I'm truly sorry that this happened. Asking for evidence has always been our process, and I'd like to assure you that getting the correspondence from a game publisher is very possible. Even if insurance was bought, we still require buyers to submit evidence, as stated in our disclaimer here: https://i.imgur.com/xuvAhYo.png
We have this process in place in order to keep things fair and just, since there is also a possibility that the buyer might make a false claim. And while this is not the case for you, I'm afraid without the correct evidence we won't be able to issue a refund, Eric. My sincerest apologies about this.
Best regards,
Richard
I bought my war thunder account. And There's Second Life Account for sale as well. With my paypal money :)
Thank you for the kind review, Anuk! Congrats on your War Thunder account, and we hope you thoroughly enjoy it! Have a good day. :)
Hello, i put a $ 500 sale of several habbo items, then i received an email from player auction like that the payment has been received and secured by guardian protection, then he tells me to meet the player and to make the transfer, make a video or a screenshot is favorable, it's been 3 days that I wait and still no news of the sale? Who can help me?
Hello Mathieu
I was able to check on offer 142357976, your username is StamkosQc, correct? For this order, there is no order yet. Please be very careful that you weren't scammed --- you may have received a fake email. Please note that all official orders should also be logged in the orders section of your account page at PlayerAuctions. Please check; as per our end, there isn't any order for this, so you should NOT deliver the items/gold/content to that person. I will send you a private message so you may easily reply back, Mathieu.
Best regards,
Richard
Don't trust PlayerAuctions - they will always favour the seller - even when they sell you stolen accounts with evidence. Their insurance is a scam to make extra money. I have lost on two transactions so far and they always favour the seller no matter what the evidence. They get a fee from your payment and they charge a bigger fee to the seller. Stay away from this site, I have been a member for years and lately they have turned against buyers.
Hello James,
I'm very sorry to see that your OSRS order has turned out like this. I checked on your ticket and I saw your statement that the seller provided a replacement account with an email that starts with a number --- I checked the chatlogs to try finding the conversation but there wasn't any. Chances are you talked outside of the PlayerAuctions messenger.
I have now put a hold on the seller's payment to give you more time to submit evidence. Please note that we found no insurance was purchased for this, and as such we cannot provide you a refund for this, but through the previous mediation process and by holding your seller's payment, we can at least provide support in handling this situation.
If you have any questions, please use the Q&A form here so we can assist you, James. Again, apologies for the inconvenience.
Best regards,
Richard
I Just bought an account and so far so good the payment method is really secure from what i've seem and checked my credit card and everything went according to the instructions. I feel like I will use it more in the future.
Hello Billy! Thank you so much for the kind review. I'm happy to hear about this! SiteJabber has a Q&A feature and if you ever have questions, please write there or contact us via support@playerauctions.zendesk.com. Have a great evening!
This is a new Review. At first a guy nammed ethan a seller on player auctions took my account back after a purchace of 139 dollars and made fake emails to make it look like i still had it! I contacted player auctions and they wernt at any help at first but a guy nammed ron help me with everything and refunded me the seller is now banned and banned on runescape for stealing my credit card making payments on my runescape account he sold me! When ever you buy a account make sure it comes with the orignal email or they will probly take it back! The site is legit but account buying is still sketchy i recomend that player auctions has people send in there ids and information before becoming a seller cause it is just to easy to become one! Thank you ron for all your time and effort and believing me that ethan was in the wrong!
Update:
We are very happy to be able to resolve this issue for you, Austin. Thank you for the kind gesture in updating your review; Hope you have a good day, and as always, contact us at support@playerauctions.zendesk.com if you need anything from us.:)
-----
Hello Austin,
Thank you for providing the details about your issue. I'm very sorry to hear about what happened with your RS order. I can see from my end that the dispute is currently on-going; I strongly suggest you to contact Jagex and ask them about the status of your account. This could be via email or Twitter. Once they make a statement that the account was "reclaimed by the original owner", please screenshot that including your earlier email stating the username/email address, and keep the email dates and addresses in full view - then send it to the dispute thread, or to support@playerauctions.zendesk.com.
I would like to do what I can for this, and once you have any updates you'd like to bring to our attention, please use the Q&A form here and post the necessary details about what happened with the dispute or if you have any further questions/concerns - I will do what I can to help out.
Best regards,
Richard
QUICK AND EASY. WONDERFUL SERVICE. DID NOT HAVE TO WAIT LONG FOR ANY ORDER I HAVE EVER HAD. WILL DEFINITELY BE BACK FOR MORE
Hello, Matt! Thank you for this awesome review. We're very happy to hear that you've had a smooth experience with your order! It is our honor to be able to provide trading options for gamers like you. Have a good day!
I'm using playerauctions as seller for few years. I never had any serious issues with them or with disbursements, I highly recommend it for everyone looking to buy or sell ingame items.
Thank you so much for the kind review, Marcin! We're very happy to see that you've accumulated a very high percentage of positive reviews and successful orders on our site! We hope you continue to enjoy trading at PlayerAuctions. :)
I got suspended because i helped the buyer trough discord cuz he was a kid and didnt know how to claim the account so i helped him we did everything smoothly and he also confirmed the order the order was complete hours later i got a mail saying i was suspended and I needed to pay a fine of 150$ but they also asked me to make a security deposit Of 450 DOLLARS and i was recieving 86$ for my account i know i didnt follow the rules but i used discord to help him not scam him or trading outside the site i just lost alot of money because he has the account and i dont have anything player auctions took my money and gave the seller my account... this is the most greediest $#*! ever 450$ fine like what? Are you really expecting me to pay that much just to recieve 86$? I mean bro just give me my money thats it? Buyer has the account how about you make me happy by giving me my money?
Hello Kaya,
I'm very sorry but regardless of the reason why you had to take the conversation outside of PA, we will still suspend users who share their personal contact information. This is already stated in our messenger system and can be seen by everyone using our platform, as shown here: https://i.imgur.com/KM9tedn.jpg
I'm afraid we have to enact our policies as that is the only way we can retain the integrity and safety of our community.
Best regards,
Richard
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mumber. Thank you so much for the kind review! I'm glad you were able to find an offer that suits your gaming needs. Have a great new year ahead, Mumber! :)