PlayerAuctionsReviews 3,091

Hello Mario,

Thank you for explaining what happened with your order.

I was able to check on the ticket thread for your order regarding payment verification, and I would like to express my heartfelt apologies due to the inconvenience caused by this. You were trying to purchase the order in a timely manner and the order didn't make it on time — for that, I am really sorry, Mario.

Please note that the payment verification isn't due to mismatched nationalities and currencies; we serve customers worldwide. This process is done on all orders from first-time customers or returning customers who have been inactive. As for asking documents to be in a particular condition and state, our reason for this is to eliminate instances of photo manipulation because we've had several cases in the past where fraudsters attempt faking their identities. I'm really sorry if you feel mistreated and the reason you stated is absolutely not what we have in mind.

Right now, the order is still open. You may still proceed with this if you can send the documents the team requested. If you'd like to cancel the order, please login at PlayerAuctions then go to your Dashboard (upper right icon). Click on Orders there and find the order ID, then on the order page itself, please click on Cancel. You will be refunded in 2-5 business days.

If you have any other questions or concerns, please use the Q&A form here on SiteJabber so I can send you a response and be able to assist with anything, Mario.

Sincerely,
Richard

Hi Chris,

Thank you for explaining the concern you have and I'm sorry for any inconvenience this has caused.

First off, I'm glad to see you order went through smoothly; your seller is one of our upstanding members. As for the payment information customers send us, I'd like to verify a few things.

We go through this process to be able to validate the customer's identity and his/her authorization of the payment being made. Both are important in order to comply with our anti-fraud/anti-theft policies. The documents and information customers send us are used for verification purposes only; they are treated confidentially and are never shared outside of PlayerAuctions. Further, they are kept in encrypted servers and as an additional measure, all of these info/documents are periodically wiped, and this is why we ask customers for the same after some time. Given the nature and anonymity of online transactions, this method is our own time-proven way to efficiently ensure the security of payments made at PlayerAuctions.

We also make it a point to inform users to cover the credit card number and to only show the last 4 digits, since our desire with this is to validate that the owner is in possession of the actual card.

The person/party who contacted you in-game, as you've said, is not connected with PlayerAuctions. Unfortunately, these are prevalent sellers in online games who "directly market" their services to basically anyone inside the game. Sadly, they resort to concerning threats such as informing people that they will get banned, etc. to coerce people to buy from them. The fact of the matter is that whether you received your game account from our sellers or not, at some point in time, these people will still be able to contact you in the game. Your WoW account credentials are not in danger.

Thank you for expressing your concerns, and I'm really grateful for the constructive approach. I apologize again for the concern this has caused. If you have any other questions, please use the Q&A form here in SIteJabber. I would be more than happy to attend to them.:)

Best regards,
Richard

Hello Morne-Louis,

I checked and your order is now currently in a dispute; this is a good first step in resolving the matter as it lets our team know that there is a serious issue with the order. I viewed our logs and as per checking, the account exists during the time of checking, and the seller may have changed the information. Rest assured that this will be fully deliberated in the dispute and I strongly advise you to continue responding there so our staff can help you with this.

Best regards,
Richard

Hello Tyler,

Thanks a lot for the positive vouch!

I'm very sorry but your current payment is being declined because our system noticed you have mismatched/different names between your PlayerAuctions and payment accounts. They need to exactly match; kindly use a payment account that has the exact name as your registered real name on your PlayerAuctions account. We need it as such so we can validate the payment as authorized by its rightful owner.

Rest assured that you will be getting a full refund for this in 2-5 business days, perhaps quicker than that.

Best regards,
Richard

Hello Rick,

I was able to check on your order and you canceled it before verification could be completed. I checked and the funds are already voided and will be refunded back to you in 2-5 business days. I'm afraid this cannot be expedited since the transition time is already with the payment provider. Rest assured that you're NOT being ripped off with this, the refund was already initiated.

Best regards,
Richard

Hello Chad,

Thank you for bringing this up. I was able to check on your order and the reason it was declined is because our system found security considerations on the transaction. You are paying a high amount of money for the order so the system decided to decline the payment for your safety. To retain the integrity of our system, I'm afraid we cannot divulge information as to exactly why the order was declined. I am really sorry for the inconvenience.

Crypto is only offered as a solution for users wanting to skip verification, since crypto already has their own verification process from their end. In your case, however, I wouldn't recommend trying on the same order and if you'd like to purchase again, my advice is to try after a few days but from a different seller and preferrably, one with a lower price point.

Best regards,
Richard

Hello Jay,

I was able to check on your orders and I understand your concern since collectively, this a huge sum of money. I checked and all of the orders are already voided; this means the refund is already on transit and should be with you in 2-5 business days. I'm really sorry for the concern this has caused, and rest assured I'm making a public statement of guarantee that you are NOT being scammed; the funds will be returned, it's just that they aren't instant since there are checks and balances being done during the transit.

Also as I've checked, your orders were being canceled; if you'd like to order again, please wait on the payment verification and kindly give it more time so our staff can thoroughly verify your documents once they ask you for it.

Kindly write to support@playerauctions.zendesk.com if you have any other concerns.

Best regards,
Richard

Hello Chris,

Changes in addresses are of course allowed, and that is why we have a verification process so we can validate your identity. I'm sorry if there were any delays and for your decision to eventually delete your account with us. Rest assured that your transaction is already voided and you will be getting a full refund in 2-5 business days. Unfortunately, this cannot be expedited since the transition time is not with us but with the payment provider. PlayerAuctions already voids the payment right after it's declined.

Best regards,
Richard

Hello Lucas,

I apologize for the hassle you had with this; I was able to check on your account and you were already able to make 2 successful orders: 6245713 and 6245707. I'm glad to see that your payment has worked out this time.

As for order 6237503 where you paid via USDC, can you please write us back the USDC address? Kindly edit your SiteJabber review to contain it so I can take care of your refund.

Best regards.
Richard