From the business
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions Reviews Summary
PlayerAuctions has a rating of 4.4 stars from 3,092 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention good deal, fast delivery and top notch. PlayerAuctions ranks 1st among Virtual Goods sites.
I have been banned literally just after registration. "This decision is final and binding." I have never seen such a dumb service. OK, I'll find another place to spend money.
They take your money and cancel your order. You contact support they always send the same message about risk and everything, then they ask you to use crypto... Very unreliable service.
"Thank you for reaching out to us regarding your order. I understand that you are concerned about your transaction being cancelled. We regret to inform you that your payment to PlayerAuctions has been declined by our payment risk systems. Unfortunately, due to security reasons, we can't provide any further information as to why the order was cancelled.
The payment has been released or voided at our end when the order was failed. Usually it takes 5 business days to receive funds in your account. In rare cases, if it doesn't still reflect in your account after 7 days especially if the payment was paid via credit card, please contact your bank. Rest assured that your payment will reflect back on your account for this transaction.
For now, the solution we can provide to you is to use crypto wallet as your payment method. We suggest the use of USD Coins or DAI under Coinbase as these are stablecoins that does not fluctuate much in terms of price."
Hi Lucas,
I'm very sorry for the hassle with this. We contacted you on ticket 543285 to provide an explanation about what happened. Thanks in advance for your time.
Best regards,
Richard
Most recommend website ever to make the purchase. Would definitely to buy more in the further. It is must have website!
Thank you so much for the kind words for us, Kevin! We're grateful for your sentiments about us. :D
Been using Playerauctions for years, made multiple purchases and haven't had a single issue. Always offered the best prices compared to other sites.
Hi Maxxie, thank you very much for the kind review and rating for us! We're very grateful for this. :)
SO I BOUGHT AN ACCOUNT AND IT DIDNT HAVE THE RIGHT STATS ON IT AND WHEN I WENT TO FILE A CLAIM THEY PUT IT IN HIS FAVOR AND HE RECOVERED THE ACCOUNT. NOW IM OUT OF 70 BUCKS IM DONE WITH THESE PEOPLE. AND THEY DIDNT WANT TO ACCEPT MY PAYEMENT AND TRYING TO MAKE ME PAY THROUGH SOME SHADY SITE. IM DONE.
*******
Hello Gabriel,
Our team thoroughly checked on the case and the seller was able to prove that he delivered the order as described in his offer details. He also proved the delivery of the transaction. Due to this, the case was closed in his favor; we did not receive substantial proof from your side to decide otherwise. I'm sorry if this is not the decision you were expecting and if there's anything else you need, please get in touch by writing back to your ticket with us.
Best regards,
Richard
I placed an order last night it went…
I placed an order last night it went through everything okay... i placed an order here this morning and not even a response and its verifying payment again even though i did this bs last night... im thinking of not using this site anymore they always give me trouble! I paid 70 bucks for an account go figure
Very good usually very fast delivery unless its late at night then it might take a few hours otherwise really great!
Thank you so much for the kind feedback, Stefano! :)
I have just been scammed run away dont buy for them.
There is a very likely chance you will get scammed.
Even with the PlayersAuctions "insurance" they do nothing, and you will not get a refund
Hello Kanji,
I'm sorry to hear that the case was decided in favor of your seller. I checked with our team and found out they weren't able to receive conclusive evidence for your case. Please note that even with insurance, we still require buyers to send evidence to support their claim, as shown here:
https://i.imgur.com/cfkvypL.png
If there's anything else that we can help you with, please use the Q&A form here in SiteJabber or get in touch with support@playerauctions.zendesk.com about it, Kanji.
Best regards,
Richard
I am currently going through their so-called verification process where they ask for a selfie of you with your ID next to your face as well as your card used for the purchase, a picture of your bank transaction, and the last 4 digits of the card being used. Well I provided all of that information to * sent it well over 30 minutes ago and still no response. I have messaged the zen helpdesk 3 other times past that and still have no response. This website has some terrible customer service and unreal expectations. When taking a selfie the ID gets mirrored and they want it so the information is not reversed but when you take a selfie with your ID its automatically reversed and they won't verify you until you can make the impossible happen. Prior to this purchase I had it up and cancelled the order and once they released the money back to me they only gave me 51$ out of the 58$ that was taken out of my account and I never received anything that I bought. I definitely recommend anyone to DO NOT USE this website for purchases unless you are ready to send them all of your information and then have them take their sweet time getting back to you if they even do. Currently, I am sitting in verification pending even though I sent over al lof the documents requested by * and still waiting I been going through the process almost 2 hours now.
EDIT: Sent another piece of verification about 45 mins ago and still going through the process. Responses take forever from the compliance team * and
* seem to be their compliance team who take their sweet time to get stuff done. Keep in mind the last order I cancelled because it says if it takes longer than 20 mins cancel it redo the order I only got 51.00$ back out of the 58.00$ I tried to spend. Now I am scared to cancel my order in fear of being charged for something I never received. Even if I finish this order and receive my product I will not be editing the review as it all stands true every word of it.
*Personal information redacted by admin
Hello Issac,
Thank you for sharing your thoughts about our service and I'm very sorry for the inconvenience you experienced.
I checked on the process you went through and the reason they asked you to re-send the documents is because we needed them to be in clear and in high resolution copies, as well as being in a correct format or standard.
Thank you for patiently going through this and as of this writing, the order is now completely verified. To answer your doubts, canceling the order would cause the funds to be refunded back to you in 2-5 business days (processing time required by payment providers) and we are, of course, absolutely committed to this.
In case you have any questions or need help with anything, please use the Q&A form here in SiteJabber. Thank you, Issac.
Best regards,
Richard
Very fast and efficient. One of the easiest purchases to make online. Simple and direct. I picked my seller, price and amount. Put in my server name and location. Paid with credit card and within seconds it was confirmed and on the way.
Was doing some looking around to find the best trusted website for buying gold and things online, well i found them! 100% guaranteed and has seller ratings, the whole thing was very simple and safe! Thanks!
Thank you so much for the kind feedback, Cody! I'm happy to hear that the site works for your gaming needs. Hope you enjoy the purchases you made! :)
I spent $134.77 and it was taken out of my bank account. It says the orders closed out of no where. No answers on why or if im getting refunded. Overall i'm really upset, won't be using this service unless they can prove to me otherwise...
Hi Maddie,
Thank you for writing to us about this. I checked and your order was canceled because the offer you were trying to buy is already closed. This happens if the seller took back the offer if he/she changed his mind or decided to sell the offer elsewhere. I'm sorry for the confusion and concern this has caused you. And rest assured, you will of course get a full refund for this, it's just that refunds aren't instant and takes 2-5 business days. Please note that this transition time is with payment providers because they have a clearing process for refunds.
Once you're able to get the refund, could you come back and update the review to let us know? Thanks in advance, Maddie. If you have other concerns, please feel free to use the Q&A function/page here in SiteJabber and I would be happy to help.
Best regards,
Richard
Purchased an OW account, had it for about 10 days before it was taken back by the seller and I lost everything. Contacted support, they refused to help me because "the transaction was completed", sent a chargeback through paypal and they banned me from PlayerAuctions for it lol. They'll do anything to make sure they keep your money, even if you get scammed in the process.
Beware! I got scammed of a WoW classic account i have bought from a person called "Exogenesis14". I am in hopes of Playerauctions to do the right thing and refund me as this is the first time i have had a bad experience. I have bought gold before and it had good experience but this one was really bad.
Not making another purchase on playerauctions until this is solved!
I have also purchased 30 day gametime and character transfer that i have included screenshots on the dispute on the website so i need refunded $149+ $15+25= $189
Order ID: *******
Hello Daghosty,
Thank you for writing to us about order 6509838. I can see from my end that you are now currently in a dispute about this order, and you are in the right direction with this. We are not allowed to intervene during a dispute and this is your opportunity to raise complaints about your order to the seller, and you may ask for further information about it; barring that, you may ask for a refund or a replacement account. Kindly note that our team is monitoring your conversation and they will take action if the order is in an "escalated status" which happens after some time if no decision can be reached.
I will check again on this in the next few days. I strongly recommend you to send any and all evidences that you can on the dispute thread to make a strong claim for your case. Thank you in advance, Daghosty.
Best,
Richard
Their payment verification is worthless. One order my payment verifies and goes through fine but try to make any more purchases and they all failed. I was only able to make 4 successful purchases before I gave up on this site. Too secure if you ask me to the detriment of their consumers. I contacted their support all they could say was well that is just the way it is go make a bitcoin account. $#*! off.
Hello Paul,
I'm sorry for the inconvenience this has caused. Your payment is declined because we found out there are currently a lot of purchases made on your account. This is a security and safeguarding process to 1) avoid your game account from potential banning, and 2) as a security process on our site to ensure purchases are being made as duplicates.
You should be able to pay and order again on September 6 and anytime after that. Sorry again and I hope this explains it.
Best regards,
Richard
Spent $300usd on an account and it was taken back by the seller along with my $200 in-game currency. Also found the account being resold, so I created a dispute as I purchased the 1 year warranty when I got the account. The dispute was then closed and they took the aide of the seller so i am out everything. If your looking to buy an account from this reseller get prepared for a wild ride as you run the possibility of being robbed blindly.
Hello Christopher,
Thank you for sharing this with us.
I checked on the order ID you provided and I'm afraid we did not receive sufficient evidence for this case. Please note that even for orders with insurance, we still require buyers to back up their claim with sufficient evidence; this is to create a fair deliberation system.
Our support channel: support@playerauctions.zendesk.com remains open if you have any follow-up info about the case and/or if you have other concerns.
Best regards,
Richard
Resolved my issue Thank you! Love it a great website. Recommend it. Made my first sale and I really like it.
Hello Rahym,
Thank you for posting your concern. I was able to check on ticket 510644 and it seems our staff was already able to inform you that the suspension is temporary. I'm afraid sharing personal contact information on the site is prohibited so please try to really avoid it next time. Thank you as well for understanding our policies about this and for acknowledging it on the ticket thread.
Please write back after exactly 3 days so you can get your account reinstated. Have a good rest of the week, Rahym!
Best regards,
Richard
I bought a RS account using their site with their own insurance, however a week after buying the account it got reclaimed. I've sent multiple pieces of proof, however they just ignored me once I did.
Good to see you guys active on responding to reviews, but not responding to private messages.
Next time make a list of what your site considers ''proof'' as it keeps changing depending on the increased amount of pieces of proof that I send.
Hello Jan,
I checked on the order ID you provided but unfortunately, insurance for this has already expired last December 2019. As such, we can no longer offer refunds or replacements for this. On that same month and year, you filed a complaint for this and our team was unable to receive substantial and compelling evidence to warrant the claim made. As per our policy and process, your seller won the case.
I'm sorry if this is not the outcome you wanted, but disputes/cases hinge heavily on submitted evidence because that's where base the truth on claims made. If you have any further questions, please get in touch with support@playerauctions.zendesk.com or you may use the Q&A feature here at SiteJabber so I may assist you.
Best regards,
Richard
It really works! I purchased an item from ffxiv successfully, I already bought another one and I'm waiting! Thank you so much.
Thank you so much for the kind words and for the repeat orders for FFXIV Gil, Jessica! We hope you enjoy them! :D
I have been using this site since 2017 and I think this will be the last time I ever use them.
Since they upgraded their "payment risk" system, I've been having issues making a purchase. Personally I feel it's just a money grab on their part to force users to use cryptocurrency. I have only purchased items for 1 game, using the same credit card for the last 3 years and now suddenly I'm deemed a "risk".
Why not just be honest and say you want only cryptocurrency? It's extremely frustrating to have your orders constantly denied.
Here's a suggestion. Please remove all other payment options in the site if it's not going to work 100% of the time. You're essentially lying to the public about your acceptance of payment systems.
Hi Alan,
We're very sorry for the frustration you had. We have to decline payments if there are security issues with the payment as compliance with our anti-fraud policies.The reason your payments got declined is because you have been attempting to pay many times in a given week and the block is happening as a security precaution. Thank you for your interest in buying on our site but unfortunately if the system gets hammered with repeated purchases, we have to block it temporarily due to security reasons. Please try buying again with your payment account on August 30 or later. For now, it's currently on hold.
As for crypto, we have it as an alternative and we do not actively push for it. We process many non-crypto payments on a daily basis and they still represent a larger number of the orders happening on the site.
Thank you, and I'm sorry again for the inconvenience.
Best regards,
Richard
So I have made several transactions through player Auctions and have been beyond happy with it. If you want to buy in game currence for any game they have i highly suggest using this site.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Virtual Goods Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Vlada,
I checked the reference text you provided and it turns out to be a username; I'm sorry but your account is restricted due to security and government compliances. Rest assured that there are no charges incurred nor any information collected on your account. I'm afraid this is indeed already final.
Best regards,
Richard