Overview
PlayerAuctions has a rating of 4.3 stars from 3,074 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch and several times. PlayerAuctions ranks 3rd among Virtual Goods sites.
Dont trust buying from this place. They ask you to give them a picture of your credit card and claim for verify purposes. After canceling your order it will take a week to get your money back as they charge your card before the fact. Never again…
1.This E Commerce website is all about players buying products from other players.
2.Anyone can sell a product or multiple products across multiple games once verified.
3.There are multiple games to buy and sell from.
3.Your first time buy will require a verification process; yes this is annoying, but ensures that nobody is posing as someone else. It also protects the buyer as well.
4.The buyer's money spent is also protected after making a purchase until the seller has delivered the product and both buyer and seller verify a full delivery of the product.
Buyer's money is protected via escrow, so seller won't get until product is
delivered and confirmed delivery.
5. MINUS 1 star because they got rid of the most secure payment method ever, which is PayPal!
Thanks for the very detailed review for us, Kaleb! Rest assured that even with the removal of a payment method, PlayerAuctions is continuously finding ways to add and introduce other payment methods. Have a good day! :)
If these individuals are actually attempting to verify information, they are going so far above and beyond, it's just too much. I was leery even considering sending them a screenshot verifying the transaction. Then they asked for a photo of my credit card. That's just going way too far. Considering all the information I've provided matches in order for the charge to go through, and I provided a screenshot verifying the purchase. It is simply too much. This just represents a significant hassle, and frankly I doubt the legitimacy of this organization. I think it is far more likely that they are attempting to defraud individuals than they are to provide a service. Please do business with someone, anyone else.
(Lukes fiancé here using his account) I came on here just to say how awful this site is. The seller is very kind and very helpful and agrees that everything happening is bs. My fiancé purchased something on the site using our combined account that has my name on the top was denied despite doing all the verification steps PERFECTLY. I'm now creating my own account and verifying it myself and hopefully that's enough but by the sound of Perry's replies he's just going to cancel it and not respond to anything else. A special note to perry, please find a new profession you are horrible at your job and it's no wonder the reviews complaining about the process are plentiful it's awful! It's even worse than PayPal verification.
Hi, Luke/Luke's fiance,
Thank you for explaining what happened as this helps in the checking that I do. I sincerely apologize for the inconvenience you've had. I would like to explain why this happened but this is not meant to discount nor disregard your experience, we acknowledge that you've had difficulties and for that, we are sorry.
The previous payment would have not really worked because the aim of this verification is to establish the person and his/her ownership of the payment account being used, but we can only find out during verification so Perry still continued to ask for the documents. So if there are 2 names/persons involved with a payment, our system/staff construes it as unauthorized payment use. We've had cases where payments had to be prematurely canceled due to retractions made by parents who've had kids using their cards without their permission, or partners for the same reason. This is despite the fact that the person's identity in the documents we receive is the payment account holder; the fact that it's different from the PlayerAuctions account holder is still an ambiguous fact regardless if the PA account holder was somehow able to get the payment account holder's pictures and documents.
When this happens, sellers who truthfully deliver have their payment aborted.
I'm afraid there just wasn't enough time to explain all of these as to why the process is happening. Again, I'm very sorry.
Your current order is now underway; payment has gone through successfully and your seller just needs to deliver.
Sincerely,
Richard
I sold my WOT account on Player auctions on May 1 for 80 USD and disbursement was set for 14 days due to Free insurance... 14 Days seller availed. But until now i haven't received my money. And support team says wait for another 3-14 business days until its processed. Well after reading all reviews i'm thinking it's a good site for buyers, not for sellers. All negative reviews are from sellers, i think player auctions don't pay the money to seller's. They just keep all the money for itself. I think it's a fake and scam SITE.
P. S: My order ID is: *******
Hi Dulguun,
You are correct that with offering free insurance to your order, the disbursement will be delayed for however long you provided free insurance plus up to 3 business days.
When I checked the Order ID you provided, and it appears that our finance team attempted to disburse your payment on May 18th, however got an error from the payment gateway.
Can you kindly check their notification to you and send a response? This may be something that needs to be resolved with them in order for you to receive your funds. Otherwise, we are unable to send the money to you.
Rest assured that at PlayerAuctions, we do our best to facilitate smooth transactions. If you do not receive your orders or disbursements on time, there is usually something wrong and contacting Support will aid in fixing it because we will escalate to the appropriate teams.
Hope this clarifies!
Thanks,
Lei
Customer Support Manager at PlayerAuctions
Really easy system to navigate. Compared to other sites which tend to deal with accounts etc. this one is by far the most trustworthy I have come across yet. You can never be too cautious with these sites but their seller verification system and communication gives you the confidence to trade.
Was doing some looking around to find the best trusted website for buying gold and things online, well i found them! 100% guaranteed and has seller ratings, the whole thing was very simple and safe! Thanks!
Thank you so much for the kind feedback, Cody! I'm happy to hear that the site works for your gaming needs. Hope you enjoy the purchases you made! :)
I purchased an account with ( bitcoin) $62 to be exact
And my account got suspended, i'm waiting now the third day
And i only got 1 reply explaining my suspension but i still don't understand
Why did they suspend me after i paid the money?!
Seems fishy
Incase an agent read this my ticket id is *******
Hello Linos,
Thank you for bringing this issue to our attention. We are delighted to assist you with your refund request for the Order ID 3144702. We have checked this already and will give you an update soonest. I also sent a private message to you for more information.
Regards,
Krys
I've been using Playerauctions on and off for a few years now with only positive results. It's one of the few auction sites that allow auctions for online commodities in games and for game accounts too.
I've been doing business with PlayerAuctions for over 10 years and they will always be my #1 choice. They have constantly made improvements to their platform, increased security and protection, and are very easy to use.
Easy and trustworthy to sell and buy!
Ive sold plenty of accounts that went smoothly, disputes and any issues that may occur during the process are first fixed by the seller and buyer, and if it is not, it gets escalated towards player auctions which do the third person view using the chat logs
Apparently the same Visa that I use for shopping on Amazon doesn't pass their payment risk system. Their site refuses to accept payment or finalize orders, but leaves pending charges on my bank account for hours.
Hi James,
Could I please have the order ID so I can help with this? Thanks in advance.
Regards,
Richard
They ask for:
Fill out a form with my contact info and address etc
Picture of my Drivers License
Utility Bill with matching address
Phone number and best time to reach me
Sign the document with ink and that I have someone take a picture of myself holding my drivers license
You do realize that with all of this you can do almost anything in my name?
You can open credit cards, you can have any online account opened/changed/closed, you can get to your bank accounts...
I've try first with my credit card, as it was simpler but i've try with my G Pay account they ask for the same think. The only way would be to use crypto currency. That is dangerous at best.
Hello Gaston,
We're sorry for the concern this has caused; please don't worry, your info is never used outside of PlayerAuctions and we only ask for it to verify your identity and payment ownership. Since the orders are now canceled, you will be receiving a full and automatic refund for them.
Best,
Richard
One thing to know in advance is that they ask for IDs, I think to prove you are a real person? But for me it was worth it since I've done something similar for a local service. The account and process was really good.
Hey, Deirdre—yes, and this is to avoid fraud or unauthorized charges to ensure payments are legit and secure. Thanks a lot for doing that and I'm glad you found an account you wanted. :)
Its super easy and hassle free. After placing my chara name and server, the seller got it to me quickly and I was able to use it. It's fantastic to think that you can get gold just anytime you want it!
Thank you very much for the fantastic review and support, Jared!
Bought from them some time ago and I'm quite happy everything is ok with the order. The seller was upstanding and I'm still in touch with him (her, not sure?) And i will most likely buy again. Maybe gold for the next round. :P
We're happy to hear about this, Claire. Thanks for coming back to share this nice review for us. :)
Everyone knows that if you buy gold online, there is a huge possibility your account will get hacked or you will get scammed. Using PlayerAuctions as a third party middle-man takes away the risk. They take your money, hold it in limbo until your order is confirmed delivered by both parties. Then the funds are released to the seller (minus a small commission). If there is a dispute, you can raise it with PlayerAuctions and they will investigate and the burden of proof is on the seller to verify a disputed delivery. If they can not, or if the delivery was to the wrong person, they will refund your money to you and nothing lost except the time it took for them to investigate. This really is the closest thing you can get to an actual storefront for this type of service. I have been using them for many, many, many years now. For multiple games. Never once was I investigated by the game itself for anything. It's all legit with super low risk.
Thank you for the fantastic and kind review, Jeremy! We're delighted to read this and I'm glad to hear that you're having a grand time trading on the site. We hope you continue to enjoy your deals and we wish you all the best, Jeremy. :D Thanks again!
Registered on the site, made a purchase and that got my account immediately locked. After this they requested from me:
Copy of my ID,
Me holding my ID,
Copy of a recent bill issued to my name and address
Way too much information needed for simple digital currency transactions. I'm not sure if this is even legal in the EU. I have opened bank accounts and got loans from a bank with less personal information than this.
After few email their support just stopped responding. Thank god, I've purchased the item with PayPal so at least I'm opening a dispute there.
Hello Ivan,
Thank you for letting us know about your issue with account modification. I completely understand how frustrated you are and I'd be glad to explain this to you. I sent a private message to you, please check on it.
Regards,
Krys
Fast & Reliable! I have bought many various things throughout the playerauctions website. It ranges from gaming accounts to "in game services". Overall, this website, is legit and very reliable. I recommend anyone who is wanting to purchase anything video game related, try out this site! :)
Generally functional. If you want to pay with CC they insist on "vetting" you by asking you to send in a picture of the front and back (!) of your CC. There is no indication that there email is protected or safe. I asked if I could block out the signature on the card and they would not agree to that either. If you pay with Paypal you should be fine but the fact that they want to pull some scammer stunt on CC (hopefully naive not malicious) made me get off the site
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- Los Angeles, CA, United States
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Business History
Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.
At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Vic,
The verification process is our standard anti-fraud security measure. Especially in your case, our system logged 2 different real names on the account so we had to verify you. The order was canceled by you, not us - just to clarify. On your ticket, you asked where's your refund, to which our agent already replied:
"Thank you for your email regarding refund time. Refunds are typically processed within 1-2 business days; however, in rare cases it can take up to 5 business days for your account to receive the funds."
As for the charge, this amount of money is only put on reserved status and is not received by merchants yet (in this case, us, PlayerAuctions). We can only receive the money if the purchase was authorized and only after 7+ business days. We are not the ones who will refund you but your payment processor, since they need to reverse the funds and authorize it back to your account.
You do not have to "fight back" for your money. Refunds are automatically done by banks and payment processors.
Regards,
Richard