website thubmnail of PlayerAuctions

PlayerAuctions

Overview

PlayerAuctions has a rating of 4.3 stars from 3,074 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch and several times. PlayerAuctions ranks 3rd among Virtual Goods sites.

This company responds to reviews on average within 0 days
+309
How would you rate PlayerAuctions?
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Romania
1 review
0 helpful votes
Follow Rasmus E.
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Secure. Amazing. 5
November 29, 2024

Takes care of the order attentively. The seller is patient with my requests. Highly recommended.

Date of experience: November 19, 2024
PlayerAuctions T. PlayerAuctions Rep
8 months ago

Thank you so much for the wonderful rating, Rasmus!

Massachusetts
1 review
0 helpful votes
Follow S L.
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Please stay away from PA at all cost. I submit the dispute and PA told me officially that if the seller do not response in 3 days, then the money will be automatically refunded. However, after three of no response by the seller, they closed the case and rule favor the seller. What a sad story.

Date of experience: August 18, 2018

I received multiple messages from the game publisher directly saying that the account was reclaimed by the original owner, which is exactly what PlayerAuctions is asking for. One of them is attached here. The other ones contain confidential information about the seller. However, their team completely ignored the valid evidences.

Date of experience: August 15, 2018
Canada
2 reviews
3 helpful votes
Follow weilun t.
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I bought an account from here, at first i thought this account was sold once and the seller tried to sell it one more time. After that, their manager told me the first sale was never completed. So i feel ok just for now.

Still, this website should work more getting buyer protected after the purchase.

PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 25, 2017
PlayerAuctions T. PlayerAuctions Rep
over a year old

Hello there, Weilun,

We've thoroughly checked your ticket and case, and we found out that the offer link you shared was never made into an order for your account. For more details, we've sent you a PM about it. Just in case it was made into an order, it will also not be accepted by our system since it will be detected as a duplicate. Could you possibly have mixed up the two orders?

And we absolutely abhor scammers; We make an active effort to ban them outright once we find out they're breaking our rules and policies.

In case you have other concerns or questions, please let us know, Weilun.

Best regards,
Richard

Florida
1 review
1 helpful vote
Follow Bi L.
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Do not BUY any account from the website called playerauctions because they're not care about you. I just got scam $60 on playerauctions and have paid another $5.99 for extended 1 year protection but still not help me. The seller take back the account i purchased from him and I send the support gave them the chat log between me and the seller. The seller clearly said "he took the account back" without any. Opened the dispute, send the support and no one care about it. Please stay away from this website and do not trust them if you don't want to lost any money like me. Here this is the order ID# *******. This website full of Scam seller and Bad customer Service. Your employee doesn't care about the business.
**If my review still appear on here it's mean playerauctions still not solved and Do not care about it, and pleased stay away from this scammer website**

Date of experience: December 26, 2023
PlayerAuctions T. PlayerAuctions Rep
over a year old

Hi Bi,

I'm sorry for the inconvenience you had. Please note, however, that for a refund to be enacted, we still need evidence. This is explained in the disclaimer when purchasing after-sale protection for an order. For more details, please check: https://support.playerauctions.com/hc/en-us/articles/4402691743257

For this case, we never received any evidence, only a message expressing your desire to receive a refund. I'm afraid this won't be enough; we need sufficient information to process a refund.

There are 329 days on your after-sale protection and you may definitely contact us within that period if you're able to acquire more evidence. Please email support@playerauctions.zendesk.com for that.

Regards,
Richard

Netherlands
1 review
0 helpful votes
Follow Jan d.
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I bought a RS account using their site with their own insurance, however a week after buying the account it got reclaimed. I've sent multiple pieces of proof, however they just ignored me once I did.

Good to see you guys active on responding to reviews, but not responding to private messages.

Next time make a list of what your site considers ''proof'' as it keeps changing depending on the increased amount of pieces of proof that I send.

Date of experience: August 23, 2020
PlayerAuctions T. PlayerAuctions Rep
over a year old

Hello Jan,

I checked on the order ID you provided but unfortunately, insurance for this has already expired last December 2019. As such, we can no longer offer refunds or replacements for this. On that same month and year, you filed a complaint for this and our team was unable to receive substantial and compelling evidence to warrant the claim made. As per our policy and process, your seller won the case.

I'm sorry if this is not the outcome you wanted, but disputes/cases hinge heavily on submitted evidence because that's where base the truth on claims made. If you have any further questions, please get in touch with support@playerauctions.zendesk.com or you may use the Q&A feature here at SiteJabber so I may assist you.

Best regards,
Richard

Massachusetts
1 review
2 helpful votes
Follow Billy J.
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Do you want a company that doesn't respond to your emails on time?
Use playerauctions.
Do you want a company that denys your payment and questions your identity even when everything is there?
Use playerauctions
Do you want a company that searches your account information, identity, drivers license, credit card and debit numbers, over 10$?
Use playerauctions

Simply put, the product is good, but the support service is the worst I have ever used. They ignore you, refuse to answer questions, don't trust their customers at all and treat a $10 dollar purchase like you are buying house. Stay away, terrible system. The kind of company that makes you beyond stressed.

PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 21, 2017
PlayerAuctions T. PlayerAuctions Rep
over a year old

Hello there, Billy,

We'd like to sincerely apologize for your experience with PlayerAuctions. First off, I'd like to let you know that we have fully refunded your payment; I sent you a PM that includes the transaction ID for your reference. As for the verification, it is our policy to know our customers as a twofold process: 1) in principle, and 2) for your security. In the event that your account gets accessed by another person, we have information to fall back to that fully establishes the true owner of the account. Moreover, we deal with real world payment and we take our security for that very seriously --- I hope you will understand. As for the delays in replies, I sincerely apologize for that and we will do our best to improve our response time moving forward.

Please let us know if you have other questions and concerns, and we will be more than happy to help you.

Kind regards,
Richard

Netherlands
1 review
2 helpful votes
Follow Damian M.
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ALL IN +
April 11, 2015

Greetings,

playerauctions.com - really easy to find the site, the interface is customer-friendly and it's really easy to purchase/sell@ their store - they guide you step-by-step through everything you need and provide all the help you need in case you have any doubts. They accept lots of different payment methods. Gotta love this site, for sure I will come back.

Cheers, PoE gamer.

Date of experience: April 11, 2015
Romania
1 review
1 helpful vote
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Turned out great
March 30, 2024

I was a little worried with the way they ask for identification then after that the order paused for about 30 minutes, but after a while the seller wrote he was probably from a different time zone then completed the order. Spent 24 more hours checking my CC and there were no unauthorized charges. I read later from someone on Reddit they actually ask IDs to make sure you made the payment so you can't take it back illegally and it made sense. It's a good site, it's honest just that some of the process aren't clear right away.

Date of experience: March 20, 2024
PlayerAuctions T. PlayerAuctions Rep
over a year old

Thanks a lot for the trust and for writing us this detailed review, Rafael. Rest assured, we do not make unauthorized charges and that's what the payment verification is for; to ensure only the authorized user may use the payment account on the site. If you have any questions about this, please let us know anytime.

New York
1 review
0 helpful votes
Follow Han L.
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PlayerAuctions provides a simplistic, direct interface of which to provide a platform for both sellers and buyers with plenty of purchasing options, an expansive marketplace with unique arrays of virtual items, and incorporated reviews to assess each buyer's individual credibility. The site is updated frequently, and transactions are transparent while manageable. Product movement is quick, but replaced frequently. All in all, the website is a pleasure to use.

Date of experience: December 11, 2020
PlayerAuctions T. PlayerAuctions Rep
over a year old

Thank you very much for the detailed and kind review for us, Han! We're delighted to read and know this. Much appreciated! :)

Maryland
1 review
3 helpful votes
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It has been great so far
June 20, 2014

It has been great so far. There have been times where my disbursement is due on a day, and it doesn't take place, where it says queued for disbursement and then it takes place after a few days. Another thing is, i think the fees need to be lowered a bit for disbursement. I understand Playerauctions has to make some money as well, but 9.99% is a bit too much on top of 2% extra fees depending on ur payment type. Those are the only thing

Date of experience: June 20, 2014
Romania
1 review
0 helpful votes
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Does the job really well
August 23, 2024

Safe for game trades and they really fulfill the part of letting you inspect the order then confirm it. This is how online game trades should be. XD

Date of experience: August 13, 2024
PlayerAuctions T. PlayerAuctions Rep
11 months ago

Thank you so much for the positive review, Harry!

GB
1 review
3 helpful votes
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Wrong Order Number as Two on Same Day
December 20, 2017
Updated review

Sorry for any inconvenience but the order ID was in fact: *******

There were two done on the same day, one was refunded and this is where I was getting confused.

Sorry for any inconvenience but as can be seen this still isn't resolved and I still am out of pocket and down an account. The name has been changed to exactly what it was before I bought it which seems more than coincidental and looking through the reviews this seems more than common.

Date of experience: December 18, 2017
PlayerAuctions T. PlayerAuctions Rep
over a year old

Hi there, Michael,

No worries, that's perfectly fine. We were able to check your order again today, and there is still no dispute raised from your end. To officiate the case, kindly login at PlayerAuctions and under My Account, go to Orders and select order 2843859. In the order page, there should be a Dispute button. Click on that and follow through with the forms. You will be required to provide evidence supporting your claim, and rest assured that regardless of the outcome in your case, we will be here to provide support for you.

Sorry for the inconvenience, but this is our usual process in order to launch your dispute/complaint. If you have questions, please do not hesitate to write back to my PM. Have a good day, Michael.

Best regards,
Richard


Account Reclaimed 8 months down the line
December 19, 2017
Previous review

I bought an account on May 1st this year, like so many other people here are saying a few months down the line the account was re-claimed, I tried to contact Blizzard but couldn't do anything as they were the old owner of the account.

Battletag changed back to what it was before, friends list not removed yet though, quite the coincidence that the name is precisely what it was before I changed it again however!

Stay away, this seems to be a very very common occurence!

Date of experience: December 16, 2017
Czechia
1 review
1 helpful vote
Follow Kagami A.
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Payment declined
April 8, 2021

This is really an exhausting experience... I have been trying for over 4 hours every possible way to buy from this website but there is no possible way to do it...
I literally tried everything. Neteller/Skrill don't give access to purchase from other websites (only if u have a visa card).
Gpay/Apple pay payments always reverted so I cannot do s**t.
Paymentwall is not allowed in my country and last but not least coinbase. They do not support my merchant because I use a revolut card...

PlayerAuctions support team, I would LOVE to spend and experience your purchase but could you give me some normal way to do it ffs? (I am sorry that I am being rude right now, but you will get me after spending straight 4 hours to actually BUY FROM YOU).

Date of experience: April 8, 2021
PlayerAuctions T. PlayerAuctions Rep
over a year old

Hi there, Kagami,

Just to double-check, the username is KagamiAzura, right? Not AzuraKagami as provided in the reference?

As for the issue, I am extremely sorry for this hassle and your message is alright, you are not being rude. I checked the payment details and I can see why your payments were declined. Due to strict anti-fraud compliances in keeping customer information accurate and relevant with the payment account, we need the information between the PlayerAuctions account and payment account to exactly match. This includes real name and address/country. If you are using VPN or proxy, please disable that too as it will come into conflict with the declared address.

Once you sort out the difference with that, I am positive this can go through. Please also note that you may still be asked for verification documents; this is not irregular and you are not flagged if this happens, this is just the normal way we get to know our customers so we can establish their identities on our site as valid/legit users of the payment account attached to their PA account.

Sorry again for the hassle and I hope this information helps.

Sincerely,
Richard

Texas
1 review
15 helpful votes
Follow David L.
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This site is top notch! I been using Playerauctions for years and have not had any issues. Safe, secure and straightforward. No other site can compare to this one and they even offer account insurance!

Date of experience: November 30, 2017
Philippines
1 review
9 helpful votes
Follow Louise A.
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As a seller, Playerauctions has always provided me with the best platform there could be. There is nothing more I can ask for. They are very fair with both sellers and buyers. I have been a seller here for years and they always disburse the right amount with minimal fees too! Their site gains a lot of traffic and you can be 100% sure you'll have buyers in no time. With their instant delivery, it has made my job 100% easier. All I have to do is post and when a buyer pays, it gets delivered right away - hassle free. It increased my profit 300% and improved my relationship with customers. Even when I am sleeping, I am making money. Their stable systems allow me to sell efficiently and communicate with my buyers easily. I don't think I can ever find a site as good as Playerauctions. Thank you!

Date of experience: July 9, 2018
PlayerAuctions T. PlayerAuctions Rep
over a year old

Thanks for the well-thought out, detailed, and kind review, Louise! We greatly appreciate this!

Maine
1 review
1 helpful vote
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This is a scam site!
July 13, 2014

They sold me a Steam account, and insurance. The account was reclaimed later, and they said I had no insurance. Then tried to scam me again.

Just got an email that someone had marked my rating of Playerauctions as "Helpful". Only problem is, I never posted a rating here before now. But sure enough, a positive rating in my name, siting Playerauctions as "Excellent" even, had been posted here without me knowing!

STAY AWAY!

Date of experience: July 13, 2014
Florida
1 review
0 helpful votes
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First Experience
April 10, 2016

Reading mixed reviews about this site made me scared to trust it. It sounded to good to be true. But after my first experience, I will most certainty return. My transaction was very professional and im very impressed. A+

Date of experience: April 10, 2016
California
1 review
1 helpful vote
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This is my third purchase and this site is delivering exactly as it promises I'm so happy.The gaming community has never been more secured and we are safe to do what we love best. I'm thankful for Player Auctions

Date of experience: June 9, 2017
Canada
1 review
0 helpful votes
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Worst Site
May 4, 2018

Your account has been temporarily locked. Please try again later. Story of my life. This happens everytime I try to log in. Worst Site ever please do not use. If your security is that bad please delete the site.

Date of experience: May 4, 2018
Viet Nam
1 review
0 helpful votes
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Thanks good sale
March 7, 2024

I'm seller here but occasionally.buy as well... So far both experience good tho sometimes they delay my disbursments and it can annoying for a while. Thats only complaint. Good thing in the end is that they finish all services.

Date of experience: March 7, 2024
PlayerAuctions T. PlayerAuctions Rep
over a year old

Thank you very much for the positive rating, Ryan.

As for the disbursements, it could be due to having different product categories and after-sale protection offered. You may check here for reference: https://support.playerauctions.com/hc/en-us/articles/115009859368-When-will-I-be-paid