Overview
PlayerAuctions has a rating of 4.3 stars from 3,074 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch and several times. PlayerAuctions ranks 3rd among Virtual Goods sites.
I have been buying gold here this 2024 and it has always been easy. Sellers are always online whether the weekend or day so I can use the gold right away when I need it.
They made good on the 20 minute delivery in fact it was only 15 plus the seller was really nice that made the deal easier and pleasant thanks a lot guys
Great to hear this! Thanks a lot, Voltaire. You're also most welcome.
Tried to purchase some currency for classic wow and immediately after, they took my money from my bank account and said "please contact your payment provider for a refund". Either give me my money back or deliver the currency I paid for. Oh and a screenshot so people can see that I'm not full of bs.
Hi there, Tristanfirehead,
I have written to you on ticket 424173 about this.
I'm sorry for the concern this has caused. Rest assured, you will be refunded on this and I will also check with our finance team to make sure that is processed. However, please note that refunds are completed in 2-5 business days due to processing times involved with your payment.
Your payment was declined because you had an incomplete name entry in the information page. We need customer information to be complete so we can validate your payment as the one you legally own — this is for security reasons. The name should also match the name in your payment account.
If you are able to update this and would like to order again, let me know how I can be of help with it.
Best,
Richard
I had to email them a total of 5 times to get it correctly. It was annoying. I know the point of this things but I wish there was an easier way.
I am writing this in a calmer state and to be fair the site itself provides great gaming services. Just that part, pfft. Anyway, all good in the end.
I'm so sorry for the additional steps required, Adam. At the same time, thank you so much for being very patient about this.
Rest assured, your payment is now fully verified and it should stay that way for succeeding orders as long as there are no info changes. Many thanks again.
They wanted crazy amount of information but are not familiar with current ID's from my area of residence. Once information is given they make up an excuse for you to send more info that they don't need.
Hello CD,
I checked on this; I am incredibly sorry for the added documents requested. Please note that this is not merely an excuse, it would be against our interests to make the process longer. We asked for your additional info because you used a nickname on your real name information on the PlayerAuctions account. For us to do our work in avoiding fraud, we need customer information to be real.
Thank you for bearing with us; I saw that the order has proceeded and I really appreciate your patience with this.
Best regards,
Richard
Henkilokunta oli ystavallista ja ammattitaitoista. He antoivat minulle kaikki tarvittavat ohjeet tilauksen suorittamiseksi.
Thanks a lot for this, Neil! We really appreciate it.
For the most part, the company is solid. I recommend only buyers who have a solid rating from multiple people. Bought an account for league, and it got reclaimed. Bought to protection bc i had a feeling this would happen. PlayerAuctions doesn't do $#*! about it. They ask for evidence, and you can send in all the evidence you want. They don't do jack $#*! about it. Disputes just waste time. They don't help in any way, shape or form. After this whole messy process, they just banned my account.
Hi Matthew,
I'm very sorry but as per checking, the evidence is insufficient. You have after-sale protection on the order that still lasts for 311 more days, so you may still send our team at support@playerauctions.zendesk.com new proof that you may be able to acquire in the next few days/weeks. Please let me know if you have any questions about this.
Best regards,
Richard
Tried buying some in-game supplies from a seller but I was notified I need to provide personal ID before they would confirm my payment. This includes 4 steps, of showing real life photo ID, screenshot of banking app, photo of you with your ID and other extremely dangerous info to give out.
This was for a total of $43.
Last year I bought something on this same sight for $63 with zero need for this type of privacy breach.
Imaging having to do this for Walmart, Amazon, Target, eBay, etc. Absolutely ridiculous.
Hi Nicholas,
I'm very sorry if you didn't like this; buyers are always given the choice to send these or not. If they don't want to proceed, the order may be canceled anytime for a full refund. If you were charged twice, it means the Pay Now button was clicked twice or the page was refreshed. Kindly note that no merchant can't charge you without your authorization be it via a button or page submission. These will be automatically refunded back to you in full after a few days.
The reason we ask for these documents is to secure the payment process and avoid fraud. This aims to protect the payment account owner from fraud or unauthorized use. We function differently: we do not directly sell. Buyers on our site buy from sellers; users who are just like you. To protect their disbursements, to protect the site from fraud transactions, and again, to protect the payment account owner, we verify payments first — after that, the payment account is good to go without needing to verify again.
Hope this explains it, Nicholas. My apologies for any inconvenience caused.
Regards,
Richard
I've been waiting weeks for this $#*!ing bull$#*! support system to reply to me. I was buying something off of this website and they required me to send a picture of the credit card I used, my drivers license, and a picture of myself holding my drivers license. I sent it all, and they said it was "too blurry" too use. So I send another and they say it's still too blurry. Mind you i'm on a $#*!ing iphone 13 taking this picture in the clearest light. After the second set of images they just reply with vague responses like "Please follow the directions or there may be delays in your purchase" $#*! off. Never using this bull$#*! website again
Hi Emilio,
I am so sorry about this. I checked and the selfies and portraits were great, it was the ID that we needed to be clearer since there were some pixelation and bluriness. I checked the order status and you still completed it — thank you very much, I'm very grateful. I understand it may have been stressful and for that, I am really sorry.
Best regards,
Richard
This is my 4th time purchasing and they always deliver it quickly and safely. I was never scammed. Prices change with every order but they are usually not too expensive, just right.
We're grateful for your continued patronage; thank you very much, Bradley.
I've used this site multiple times and had no issues, but as of recently I'm waiting for over 12 hours to have my order approved. I sent all the proper information as requested by them and have not received anything. I tried contacting customer support multiple times and have not gotten a single reply.
Hello Jose,
I checked and the order is already canceled. I'm sorry for the delay that you had to eventually cancel this, but rest assured, the funds have been voided and you should get a full refund sometime this week. If you decide to order again, our staff can pick up where you left of with the verification process.
Best regards,
Richard
I was already planning to give up on the purchase, they had to ask for my selfies again which I kinda hated doing. I gave Coinbase a try and though there was a $5 fee, it went through very quickly. Just need to be careful with paying via QR since Coinbase/crypto payments in general are time based. Anyone reading this who are having trouble I suggest using that.
We're sorry for any inconvenience and at the same time, we're happy to know Coinbase works for you. Thanks a lot, Isaac.
Doesn't beat around the bush and gets you the gold in record time
Many thanks for the positive feedback, Shawn.
Cheap, very fast but best of all trustworthy. This should be how newbie gamers like me get access to easy gold.
Thanks a lot for your trust, Mark!
Лесно се продава акаунтът ми в Call of Duty. Няма натиск или трудности. Персоналът също беше любезен да разговаря.
Thanks a lot for the positive feedback, Emil!
I purchased a measly $14 on this site and I did not receive my items. I contacted support about this situation and they basically have not done a dam thing! Then it takes forever for them to even contact you. The seller on the site has basically been playing games with me and I can prove it! This is a scam sight stay the $#*! away unless you like giving your hard earned money away!
Hello Bryan,
Our staff has already frozen your seller's disbursement so they can mediate on the order and help you with this. This was done 3 days ago and your ticket number is: 737373.
Regards,
Richard
I opened an account with these people so that I could purchase a World of Warcraft account when I tried To make payment it was denied because I used my wife's credit card in my name as not on it.
I completely understood this so therefore I have my wife open app her own account and try it again.
Her account got locked because she tried using the same credit card as when I tried it and they will not unlock her account.
So that. I can make a purchase.
This is very bothersome and we've spent about an hour trying to figure it out. And these people will not listen to reason.you are not able to call that accustomed or service at all because they will not return a call I. Have already tried 3 different times since last night.
I would hardly recommend that you go to one of the other sites to purchase anything related to world warcraft or other.
Hi Gerald,
I'm sorry, but orders with payments bearing a different name won't work due to anti-fraud, anti-theft policies on the site. Creating another account isn't allowed since we can only allow 1 account per user or household to avoid order collusion and feedback spoofing on the site. All your canceled payments will be fully refunded back in 7+ business days.
To help with this, I've now updated the real name on your original account to match your wife's payment account name so verifying with the same information will work on your first/original account. Our apologies for the inconvenience.
Regards,
Richard
They have a good thing going with the site connecting users, then sellers take care of buyer's orders. Buyer leaves feedback for other buyers to see and the deals are trustworthy.
Will be a return customer!
Thank you so much for appreciating the site's process, Kris.
I list my account for sale on playerauctions.
A buyer take my offer on 2021-03-31, and then raise a dispute on 2021-04-01.
They said something incorrect with the username or password.
I replied on the same day with video evidence that show all the supplied account information was correct.
After my reply, there's no reply back from buyer.
I contact the playerauctions customer service, they said it should take 3 days of waiting for other party to answer or the system will automatically mark the dispute as solved.
Then I've waited for 8 days, nothing happened. I email them again to ask, but even the customer service didn't reply anymore to my e-mail from this point.
Beware when using this website. They said they will fully support their user, but for the truth it is not.
So helpful team.answer all my asking question on ticket to set up my bank account for complete sale. Transfer take a while tho it somewhat long at 2 weeks. Hope can making it fast next orders.but I will continue to sale
Thank you so much for your patience, Nguyen. Once your seller level grows, you can expect faster payout times:
https://support.playerauctions.com/hc/en-us/articles/115009859368-When-will-I-be-paid
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- Los Angeles, CA, United States
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Business History
Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.
At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks a lot for the kind and massive support, Uriel. :)