From the business
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions Reviews Summary
PlayerAuctions has a rating of 4.3 stars from 3,085 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch and several times. PlayerAuctions ranks 1st among Virtual Goods sites.
Have had pending disbursments for over a week now, has just said "now being processed"
Word of advice, update your $#*!ing site and let people know what is going on.
It really is awful customer service. I had 2 tickets open and someone responded by saying they were going to combine the 2 tickets into one... how does that help me?
Cgull21 is my account name
Username: Vrahmaster
My account was suspended after buying an account, they did not give me a reason, all my fields are filled in correctly on the website. It's been a day and they can't answer the simplest of tickets. They're by far the worse I've ever had to deal with.
They also always go "Oh first of all we're sorry that [We have terrible service] but please do understand that [we're just trying to make a lot of money, we don't care about custommers]"
Hi Vrahmaster,
I hope you understand that there are various reasons why an account might get suspended temporarily or permanently. PlayerAuctions is only after the safety each member as well as the marketplace.
In your case, I have forwarded your username to the Risk Management department and you should receive an email within 24 hours regarding the status of your account.
We appreciate your patience and understanding.
PlayerAuctions
I was recommend PA by a friend who is a regular buyer. Initially I had my reservations about it and decided to give it a shot. Boy was it worth it!
Safe, fast, reliable and best of all with amazing deals. Player Auction is becoming my go to spot deals. 10/10 would recommend. It's a steal guys.
On to my second trade now, things going smoothly. Recommended to all.
Click on what is being sold, make the payment and generally within 24 hours I'm sorted.
Fast and worry free experience, would recommend this to anyone in need of selling or buying gold. Didn't have issues so I had no interaction with their customer service but the seller was highly responsive.
Very easy way to make transactions and a great community base! There are many games each with having multiple options for items and/or sellers!
I find they have the cheapest prices out of everyone. Been to other sites and they where more higher prices
I sold an account 2 days ago(the buyer was really happy, all good) and the Disbursement time ends tomorrow on 13 July 11:30 PM PST. I was so sketchy about selling my account on this site and i even tweeted at them telling that i heard that they are not paying the sellers and they said "Hi there, r1cko. Rest assured, that is not true. I'll check your order and send you a reply soon" and im gonna receive my payment tomorrow, when the disbursement ends. So tomorrow i'll let you guys know if they are serious and legit and im gonna give it 5 stars :).
EDIT: I just received the money. It was actually really fast, i didnt expected them to be this fast. Thanks a lot, it was a pleasure :).
They hold my pending disurbements for month and support wont reply me now for over 40days. There was live chat it was faster but now its removed and they wont reply.
Hello,
It saddens us to know that you have got no reply from PlayerAuctions regarding your disbursements. I am sure there is a good reason for the delay but for more definitive answer, provide me your PA username and order IDs through private message.
I'll be happy to check this out for you and hope to resolve as soon as possible.
Looking forward to your message.
Paid 90 dollars for a service, took 19 hours for it to get processed and then the inspection was said to take 1 hour but took five. And at the end my service was terminated and i got refunded after waiting that long and I lost 8 dollars due to taxes and pentalties. Not only did I loose money, I wasted my time. 0/10
Hi Garette,
I am sorry to hear your bad experience when you processed your order but I hope you understand that PlayerAuctions is committed at making sure to inspect and investigate the game accounts before they are sent to buyer; hence the Game Account Inspection policy.
We always appreciate the feedback provided to us may it be positive or negative and rest assured that we will continue to enhance our system. We hope to give you a better experience next time!
PlayerAuctions
So i'm writing my next review for this website. Same situation again, website is great but terrible support. After i sold one of my account, the buyer accused me in cheating (that i used hacks to level up the account) AFTER he played on it. So i had 4 month of gameplay by myself and after my customer played the game on it account got banned. I gave solid facts to the website support that i have never hacked but instead they made refund to the buyer who definitely used some programs to get game advantage on his computer and got banned. After that i sent two messages via their contact us function and got TWO same robotic messages with the same content from two agents (probably scripted). So as a seller i do not reccomend this website because buyers can scam you like that everytime and you can do nothing about it. In addition he kept my account which is supposed at least to be refunded to me.
Here's my old review:
The website itself is a great instrument to both buy and sell. However as a seller i'm having a huge problem with disbursements. The support is awful because they simply can't answer for a trouble ticket on their support page for 2.5 weeks and my money is on hold because of that. My playerauction nickname is pinkguyelite
Hi pinkguyelite,
Thank you for providing your name and the feedback. I'll be happy to check the status of your disbursements for you but in order to do that, may you please provide me the order ID via private message?
Looking forward to your response!
PlayerAuctions
First time trying their service. So far so good. I will keep on updating after my purchase package is been delivered.
Thank you
Was pretty good
EDIT
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No trouble with the sellers most of them are great and proffessional. However the support is terrible verification that (takes 20mins) takes hours when they start asking for personal information and then once you send it to them you wait hours before getting any response however the payment has been done. Took them 4h before sending an email saying that i have to resend all my personal information..
Hi Kevin! Sorry to know if you feel that our support team is terrible when it comes to Payment Verification. This process usually takes 20 mins, however, orders are checked individually and independently that's why it may take longer than expected depending on the queue. Since they need to be very careful when verifying your payment. Also, to prevent any fraudulent activities by making sure that the payment was indeed authorized by the payment account owner and that's the reason why they asks for IDs.
I hope this won't happen again and you'll still continue to shop on our site.
Thank you and have a good one!
I purchased a game account from this site via Paypal. The site states the verification should take 5 minutes. I've purchased from this site like 20 times in the past, however this time the payment verification did not go through immediately. It's been HOURS and I sent an email via their instructions and still haven't heard anything. Mind you the payment is already reflecting on my bank account balance.
Hi Insightful B.,
I am sorry if we are unable to verify your payment within the time frame provided in our website. The 5 minute payment verification time frame only applies to automatically verified orders. In this case, I think we need to manually verify your payment.
I would like to assist you in this issue. Please send me a private message with your Order ID so that I can check what happened with the verification process.
I do hope you give us a chance to make it up to you. I will be waiting for your response.
Regards,
Bernadette
Guaranteed delivery and never had any problems with this website! Cheap prices and saves you lots of money from buying retailed game goods.
All good customer for years 6 years i guess
Great place to purchase cheap game merchandise. I would recommend for other people to buy cheap online game goods.
Filled out a signed e doc with all my info and then had to continuously resend same information and after 12 times guy tells me what specific thing is wrong. When i resend it they dont reply. 3 hours later still waiting for a reply f this never again. I have 53 total transactions. You would think after that many times i wouldnt have to send anything... honestly horrible staff please train people better. Very unhappy!
Hi there Carlos G.,
I apologize if you needed to repeatedly send the document to our Compliance team. Please know that they need to check and have everything clear and correct before they can pass an order and that might be the reason why they asked you to send the documents repeatedly.
I would like to assist you on this matter. If you could kindly provide me with the Order ID thru a Private message so that I can check on my end?
Again, I apologize on behalf of our compliance team. I will be waiting for your response.
Regards,
Bernadette
No customer service and what support you do receive is horrible. If you plan on making a purchase be prepared for the hassle. Creating an account is easy, no problems. However once you have an account and go to make a purchase be prepared to be banned/suspended. They don't even tell you why it was banned or suspended, telling you to create a support ticket. Filled out a support ticket which has just sat with no response. Extremely frustrating as they ban/suspend your account after your money has been taken.
Hi Robert S.
I am sorry for the delay in response of our support team. Due to the number of tickets they receive that they need to manually check and investigate, they sometimes are delayed in responding to each ticket.
I'd like to assist you in this issue. Please send me a private message including your PlayerAuctions username and the Order ID so that I can check the status of your Order and what happened to it.
I will be waiting for your response.
Regards,
Bernadette
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Chris,
I am sorry to hear that your experience with our support team is less than satisfactory. We'll keep your feedback in mind and continually improve our service.
With regards to your concern in disbursements, may you send me the specific order ID for this? I'd lie to check what went wrong and get some details for you.
Looking forward to resolving this matter for you as soon as possible!
PlayerAuctions