website thubmnail of PlayerAuctions

PlayerAuctionsReviews 3,085

4.3

From the business

PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).


playerauctions.com
Founded in 1999
Los Angeles, CA, United States
+309
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PlayerAuctions Reviews Summary

PlayerAuctions has a rating of 4.3 stars from 3,085 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch and several times. PlayerAuctions ranks 1st among Virtual Goods sites.

This company responds to reviews on average within 0 days
Ohio
1 review
2 helpful votes
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Garbge
August 29, 2017

I purchased 6 CS GO skins and only 2 of them were sent to me... NEVER use this site you will lose money.

Date of experience: August 27, 2017
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Hi Triston,

Thank you for letting us know about this concern. We already look up on your case and escalated to our Technical Team for further investigation. Please know that I sent you a private message for more details.

We appreciate your patience and hoping that we can get this sorted soonest.

Best,
Krys

Texas
1 review
5 helpful votes
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I've used playerauctions.com for over 14 years and never had an issue until this past week. Over the years they have been sold and rebought a couple times.

I purchased some warframe platinum and the seller contacted me promptly and the transaction was completed.The next day all the platinum was removed and the published suspended my game account. Due to their terms, the seller is completely protected and could technically buy platinum using a CC and do a chargeback after trading it away. This is what I believe happened to me, as the trade was pulled due to a chargeback.

PA took about 6 days to respond and say they can't do anything but contact the seller. The seller only spoke very broken English and has also not responded. Sad to say I was forced to file a claim for this scam and PA promptly suspended my account, which is fine since I will never use their site again.

You have been warned. It used to be good, but they are just a Chinese farm/scam site now. In case anyone from PA wants to investigate further and see what is happening here are my order #s, but you already said there is nothing you can do and suspended my account. (Orders: #******* & #*******)

Date of experience: August 25, 2017
Belgium
1 review
0 helpful votes
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I literally joined with google sign in, paid for an account to find myself suspended when I wanted to login to check the status. What the hell?

Date of experience: August 24, 2017
Norway
1 review
4 helpful votes
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It was ok until refund
August 24, 2017

I have purchased quite a bit off this website. However after my last purchase which i ended up canceling. I have yet not recived my refund from pa. I have sent well over 4 emails to Playeruaction. I have tried contacting skrill and they told me it was on Playeruactions to fix this problem. It has been close to 1 week and havent even recived a reply from pa regarding this matter. Very frustrating

Date of experience: August 24, 2017
PlayerAuctions T. — PlayerAuctions Rep
over a year old

I am sorry if your experienced wasn't good and to the frustration that you're feeling now. Let us make it up to you, Mikail. Please provide the Order ID of your concern via private message so we can check on your refund and give you an update sooner than later.

Hoping for your reply.

Best,
Krys

Canada
1 review
3 helpful votes
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Best site
August 23, 2017

Trusted site for buyers and sellers, I use it for Path of exile, WoW and other games I play. Never gotten scammed once.

Date of experience: August 23, 2017
Maine
1 review
1 helpful vote
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Refund
August 23, 2017

Been trying to get a refund, and or assistican since june, i have not received any help and there emails are all over the place. Website is a joke.

Date of experience: August 23, 2017
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Zack, I am sorry if you feel that your emails are being ignored by the team but it's not and I would like to make it up to you. Let me check this one for you and see what we ca do to expedite the process. Can you provide me the order ID and you PlayerAuctions username through private message?

Hoping to hear from you soon. -Krys

Canada
1 review
2 helpful votes
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Good Deal
August 23, 2017

The purchase was worth the money, it was cheaper than the actual website and he gave me a bonus, i really enjoyed trading with him

Date of experience: August 22, 2017
California
1 review
1 helpful vote
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Not legit.
August 22, 2017

I purchased some RS3 gold and I cancelled an order after they didn't deliver, and I haven't been refunded (this was over a month ago)...

Date of experience: August 22, 2017
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Hi Sam w,

I am sorry to hear about what happened to your order and that you still have not received your refund. I would like to help you with this issue. Can you please provide me the Order ID thru private message so that I can check on my end?

I will be waiting for your response.

Kind Regards,
Bernadette

Indonesia
1 review
3 helpful votes
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BEST
August 22, 2017

The best site ever. Just bought a habbo gold bars and get it in no time this is legit
Not a scam. Go and buy it xD

Date of experience: August 22, 2017
New Mexico
1 review
3 helpful votes
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I was skeptical at first but was blown away how fast the seller messaged me to send me the item... amazing! Definitely using again!

Date of experience: August 21, 2017
TT
1 review
2 helpful votes
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Scam
August 20, 2017

On my account get this saying (Order Complete when Payment Confirmed) and it bin 2 weeks and still no pay and i cant get back my account

Date of experience: August 20, 2017
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Hi Tevin B.,

I am sorry to hear that your disbursement has not yet been processed. I would like to help you with the issue. Can you please send me the Order ID thru private messaging? I would like to take a look and also escalate it to the correct team.

I will be looking forward to your response. I appreciate you patience and understanding in this matter.

Kind Regards,
Bernadette

California
1 review
2 helpful votes
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SCAM
August 20, 2017

I CONFIRMED MY CARD SENT ALL VERIFICATIONS AND MY PAYMENT IS STILL "VERyfing!"
They haven't contacted me in a long time!

Date of experience: August 20, 2017
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Hi John P.,

I am sorry if your payment is still verifying. I would like to help you with the issue. Can you please provide me with the Order ID thru private message so that I can check what happened and also follow up with the appropriate department.

I will be waiting for your response. I appreciate you patience and understanding in this matter.

Regards,
Bernadette

Brazil
1 review
2 helpful votes
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Trusted
August 19, 2017

Playerauctions is a trusted website that will take care of both, buyers and sellers.
Don't be afraid to use this wonderful website to buy anything you want.

Date of experience: August 19, 2017
California
1 review
0 helpful votes
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Pretty good
August 18, 2017

Seems like a pretty good website with a few small glitches. I currently cannot pay for an account because something is not going through, I've never had a problem with paypal before. I think it the website has some glitches because I tried to buy an account and it cancelled the order for me randomly while i was trying to buy it...

Date of experience: August 18, 2017
Greece
1 review
6 helpful votes
Follow asdfasdf a.
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Stay away from this site at any cost if you are a seller!
When you sell your item on this site the money from the buyer goes to the site as middleman, and you will receive your disbursement after 2-5 days only if you have no pending disputes in your account, for example what happened in my case, i had over 10 successful orders and i was waiting for the disbursement day, meanwhile a buyer who had paid extra 100% of price as +1 year insurance for a lol pbe account and buyer came after 9 months back to me because riot disabled his account, so he asked for refund or replacement something that is crazy to ask comparing the price i sold it then and the price i sell it now, so well the buyer disputed after 9 months of purchase, and playerauctions are holding over 10 disbursements of my succesful orders which in total are over 100$ and the order that buyer disputed is only 6,5$, i waited 2 days expecting that playerauctions will reduce this amount from my pending disbursement but they didn't so i sent them back the required amount on their paypal account support@ playerauctions.com and i sent them the transaction id in support ticket expecting them to send me my disbursements, after 4 days they responded me with a message telling me that i have to pay the exact amount on paypal but on their other account fees@ playerauctions.com in order to refund the buyer, while they have not refunded the first transaction on paypal which i sent them the required amount.

So in conclusion i have sold 14 accounts and they are holding my disbursements for all of them (over 100$) while i have already refunded the amount(6.5$) for the issued order.

Also it's crazy to see their supports response time taking over 3-4 days while their fees are totally scam as you can see

Currency and Items: 9.99% + $0.99
Accounts: 11.99% + $0.99
Power Leveling: 14.99% + $0.99
CD Keys: 4.99% + $0.99
CSGO Skins: 4.99%

Disbursement Fees
PayPal also adds a 2% fee on disbursements.
Skrill = 2% + $0.50 per disbursement.

Which results from 12$ sale you end up taking 8$ disbursement
Which is 4$ fees for just by doing nothing, all this money from fees and they don't have a freaking legit system in case of refunds to finish misconceptions easily, even response times for support tickets are unacceptably slow for the amount of profit they receive.!
So if you are a seller AVOID this SCAM "marketplace" at any cost!

Date of experience: August 16, 2017
Netherlands
1 review
19 helpful votes
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Avoid at all costs if you're a seller.
August 15, 2017
Updated review

Hello guys,

As you can read from my previous reviews I have had some bad experiences, they have been solved so far, however the current ongoing issue is the worst I have ever seen in two years on this website.

I have never ever been so frustrated and angry towards a company, I had a good run, always fixed issues within an hour. Always processed orders, answered my emails on time. However they decided to suddenly stop my disbursements, freezing all my payments, without notice. This is because of a customer that got banned decided to report the account as stolen, the order was from 2016 October:

https://puu.sh/xaNdk/9c*******b47.png

Meanwhile I'm desperately trying to get in contact with the buyer, trying to give him a refund:

https://puu.sh/xaNql/6d1804edb3.png

The other one has already been fixed for over 10 days:

https://puu.sh/xaNtT/*******be2b0.png

The annoying thing is about this, is that my emails are getting sent into limbo. There's a automated response for every reply I sent, for every email I sent saying that the issues are fixed.

Here you can see what I'm talking about, PlayerAuctions informed me at 31 July while I have already been blocked for over 3 weeks at this moment:

https://puu.sh/xaNCf/0e6247afa9.png

Asking for help, with text at the end of the email begging for them to make me refund him:

https://puu.sh/xaNGV/23fabbc7ec.png
https://puu.sh/xaNKl/a*******.png

https://puu.sh/xaNNJ/f0a112ee69.png
https://puu.sh/xaNQk/0aa4352ef2.png

Here's the proof, and also a picture of what is comming to you if you start selling here:

http://imgur.com/a/Eauna

PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 15, 2017

This is an update to the original review which is added below THIS update, which shows you EXACTLY what is wrong WITH PICTURE EVIDENCE.

So, let's get in depth.

I'm a pretty big seller with close to 700 positive feedbacks, as off now, I have over $1.2K in hold because one of my buyers had an issue with his account in NOVEMBER 2016. This problem has been ongoing from 25th April.

This is the initial order which caused the block:

- https://puu.sh/w73mz/0052e2b0ae.png

My funds have been frozen since 25th of April:

-https://puu.sh/w73wK/2138e3b693.png

What exactly is on hold for a seller like me:

- https://puu.sh/w73rH/0f9edb8301.png
- https://puu.sh/w73BG/c69882352c.png
- https://puu.sh/w73EY/c68b725cdc.png

Now, as I have explained down here, there are a lot of things wrong with the system.

I have already contacted the customer and SOLVED it with him as you can see here:

https://puu.sh/w73Ne/468e487fe3.png
https://puu.sh/w73Qk/475e858947.png
https://puu.sh/w73TC/fcf530dd5e.png
https://puu.sh/w73XY/fc911f51c1.png

Now, here is where the absolute CLOWN FIESTA starts, I am LITERALLY BEGGING for help in the chatbox:

https://puu.sh/w743i/79fe9499a4.png
https://puu.sh/w744C/c36e19d920.png
https://puu.sh/w747f/f567b44e0b.png
https://puu.sh/w749j/a40542c0b9.png
https://puu.sh/w74ae/4610f0c3c8.png

Now this PlayerAuctions worker on SiteJabber is an ABSOLUTE joke and proof WHAT is wrong with PlayerAuctions, he's left a reply to my original review saying he would help me out, I have sent two different messages, along with ALL the order Ids. No response after 3 days.

But I can still see him replying to other people with the same automated response?

You can see it here:

https://puu.sh/w735Y/f38f3b1f2b.png
https://puu.sh/w7381/233d5a9635.png

Now this guy is ignoring me, while saying the same stuff to everyone else:

https://puu.sh/w74hX/f993317a64.png

Now please guys, please before you start engaging business with this website, keep in mind, THESE are the people you are paying a 10% fee for, you rack in money while they treat you like the dirt underneath their feet.

I am just a student trying to make a living and I can't afford just suddenly getting my income stopped because a person had an issue of a $65 order ( WHICH I CAN'T EVEN REFUND?)

So EXTREMELY dissapointed and disgusted.

Date of experience: May 31, 2017

Hello everyone,

I have started selling on PlayerAuctions on December 2015, in the beginning of 2016 there were absolutely no problems, the marketplace were not saturdated with scammers, botted accounts etc.

A few months later problems started to occur, the market, now having boomed from MAX 800 offers to over 5000 offers has started to sell " Featured Seller Spots" which makes a seller promote their sales for $5/ day with 3 leading offers.

Booking a spot on that featured seller list is quite easy, but the person selling those spots is to be contacted on Skype. While I gotta say, featured seller spot is a good addition to the website, the person in charge of the Skype profile is the most unproffesional person I have encountered so far. From making silly remarks, to being sarcastic about your questions, to downright ignoring you, this is where PlayerAuctions fails.

The customer support is absolutely terrible, the people who are there to help you can't do anything about your problems. Your problems will get sent to someone else to "review the case" which is basically sending your problems into limbo, you will never get your case reviewed, and it will mostlikely be put in a dumpster.

A few months after this, let's say, mid 2016, they introduced a "Paid Insurance" which makes buyers put an insurance on their accounts, which makes them get their money back after they feel like they have been scammed.
What this does is that it makes the buyer, that has bought a $5 account freeze your entire account ( keep in mind that you can still sell), and your pending payments.
Ofcourse, you want to get this lifted from your account, sending your case/ account into limbo, sometimes having to wait weeks or even months to get your " ban" lifted.

So, let's say an other seller bought a $5 account with insurance on PlayerAuctions, they can screw you over by marking the trade as fraudulent. Me, I am a seller with over 700 positive reviews, so I have had my share of problems and issues with the website and it's buyers.

On the buyers side, it's also not any better, people who have had their account stolen, their botted accounts ( these will ALWAYS get banned) banned, they will NEVER see their money back, unless they take matter into their own hands and open a claim with PayPal. As a seller, I can't help a customer who's had their account banned, because I am not allowed to refund, they have to contact customer live support, which has since a month BEEN DISABLED WITHOUT NOTICE.

This means the live support, which atleast made you feel like you matter just a little bit has been disabled. They have now only got the e-mail support which makes you wait days or sometimes week for a proper response.

This site has gone from bad to worse, and I hope this is rockbottom from them, and if they don't fix their issues soon they will lose traffic, of that I'm sure.

Anyone who is planning on buying/ selling here, please be careful, and know what is comming for you if things go wrong!

Greetings,

Luclevon

P.S.: They've also disabled thumbnails for your salesthread which completely takes away the personal touch to a sales thread, this is one of their worst implementations.

Date of experience: May 17, 2017
Illinois
1 review
5 helpful votes
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PlayerAuctions is a TOTAL SCAM! Do not buy or sell anything on PlayerAuctions. You will lose your money and ask for refunds repeatedly. They wait weeks in between replies for refund. Then they ask you to send proof you lost money by not getting what you paid for or sold. The proof they seek does not exist! How can you provide screen shots of an account you never receive. Sellers on PlayerAuction are hostile. Getting mad at you for not approving payment to them for the game you never received. The chat correspondence is on PlayerAuctions website. They do not provide any relief to you when you repeatedly tell the seller you did not receive his account you paid for. BUY FROM SOMEONE ELSE. Play the game and join an alliance or clan and buy from a team mate. YOU HAVE BEEN WARNED! BUY FROM PLAYERAUCTIONS AND YOUR MONEY AND INSURANCE YOU BUY IS LOST AND GONE! PERIOD!

Date of experience: August 15, 2017
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Hi Bryan A.,

I am sorry to hear about the bad experience you had when trading with PlayerAuctions.

I would like to apologize for the inconvenience and I would also like to assist you with the issue. Can you please provide me with the Order ID thru private message? I would like to take a look and see what happened.

I will be looking forward to your response.

Kind Regards,
Bernadette

Kentucky
1 review
1 helpful vote
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GREAT SITE
August 13, 2017

I absolutely love this site. Its by far my favorite site to buy accounts from. I recommend this site for anyone looking for new accounts or cs go skins.

Date of experience: August 13, 2017
Wisconsin
1 review
5 helpful votes
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*
August 13, 2017

They have really bad support, decided to suspend my account after I purchased an item from there. Rip off, do not purchase from this website ever.

Date of experience: August 13, 2017
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Hello Jake. Sorry to know about the suspension of your Playerauctions account. However, as per our User Agreement, PlayerAuctions may suspend members if they violate any of our policies. I assure you that before we suspend account, we investigate it thoroughly. Could you please provide your Username via personal message? So we can check on it further and see the reason of your suspension.

I'll be waiting for your message. Thank you!

Illinois
1 review
7 helpful votes
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SCAM! TOTAL SCAM! PlayerAuctions (PA) sells you something. You don't receive it. You contact PA stating you did not receive game account. Seller sends screen shot to PA that you received it. PA asks you for screen shots of an account you don't have. They ask for other proof. Their insurance that you pay extra for, does nothing. PlayerAuction then posts a reply on this site stating "We are sorry, let me assist you..." No assistance from PlayerAuctions. PA is just trying to improve their image on this site. PA employees may be submitting their own positive reviews on this site.

Date of experience: August 13, 2017