Plato's Closet

This place is a ripoff from the word go! Poor customer service. Poor display of products. Offers $1.50 for designer shirts then sells them for nearly 10 times what they offer. Poor communication between staff and customers. Overall, one of the worst experiences I have had. I'll never again shop or bring items to sell here.

I came in with really high quality items... Coach, Willie Micchi, Gap, American Eagle, etc. Brand new boutique clothing not to mention the shoes and real sterling silver jewelry. They denied it all except for a pair of Roper boots that they only gave me 5$ for! I looked through the store and felt like I would've been better off bringing in wore out junk stuff. I will never shop there and I will definitely not refer or suggest this place to anyone

I drove over an hour to go there and see about selling some clothes I have. When I got there I carried two bags in and the lady said they are not taking any more clothes for the day. Rotten. I would rather give it to Thredup.com; or poshmark than these people. What a joke. I went to the Triangle Mall store in Raleigh. Awful an I told the lady that I drove over an hour to get here.

Went with a full box for them to tell me their inventory was full and didn't take anything. Waste of a company. Wasted my time. Like nah I'm not coming back in two months to waste my time again. $#*!ing ridiculous

I brought 37 shirts half with tags still attached and 5 jeans waited 2 hours for them to not buy anything! This is the 2nd time I have tried to sell to them with no success. Their prices are ridiculous. They only want high end items and pay you pennies for them. I will never visit any of their locations again. Shop Goodwill cheaper prices.

It doesn't bother me when Plato's doesnt want items I bring in. What bothers me is the condescending twelve year olds that work there and seem to get joy from being rude to people and loudly denying them. Pathetic work ethic of your employees Plato's, I will never go back. Buffalo Exchange for the win.

I brought a bin of excellent clothes into the store to sell. Brand labels. Roots, Mendocino, Zara, Free the People etc,
Some still had price tags on them. The young woman behind the counter gave me serious attitude when I ask her how the purchases worked. She told me she would go through the clothes and text me in about 30 min. She texted me in 5 min. Telling me the items were too old and they would not take anything. When I went through the basket it was evident she didn't even look at the clothes as they were folded precisely as I had pot them in the bin. If she was my employee that would have been her last day!

I'm not sure what happened, Plato's used to be a great place to shop. Not only did no one ask us if we needed help after being there for over an hour, but when we did finally want to check out my son and I stood at the front of the line for over 20 minutes. 8 people were behind the desk. No one looked at us, no one told us they would be with us. No one acknowledged our presence at all. A 9th person arrived, walked behind the desk and started telling 2 other employees what they did over the weekend. The 2 other employees stopped and gave this new person their full attention, laughing at her story, still completely ignoring us. Finally we had to ASK if someone was going to check us out. 20 minutes… I was floored and thought I was on some Candid Camera episode. I will never return. I would give it negative stars if I could.

The Plato's in Canton, Ohio always has something rude to say about the clothes, they're to old, outdated, worn out, etc... Half the stuff they sell is old, discolored, stained, loaded with animal hair, the shoes are so dirty, I'm not paying $30 for a pair of filthy shoes that I'd have to clean myself, I always make sure my clothes are washed & the shoes are as clean as possible. "IF" they do take your clothes you're lucky to get a few bucks, it's a slap in the face knowing they will turn around and sell it for a much higher price. I understand they have to make a profit, but this is just a rip off...

Every time I go in the employees are rude and not helpful. They act like they could care less to help customers. When you bring in items to sell that they say they "need" they don't take anything or hardly at all and only want to pay their friends good money and not other people who bring in good items. I love platoes options but this store needs major help in all areas. Since when do resale stores want $50 for an item that they gave $2 for? Ridiculous.

Once again, another horrible experience at Plato's Closet in Santa Rosa. There's many reasons why this store sucks so bad but I'll just list the main problems, first the owner has made the unwise decision to let youngsters run the store, WOW! Second it appears that the owner & the employees have no idea what it takes to pick quality used clothes, how to display the items, how to tag items without ruining them, & not one person can ever make a decision that makes the customer happy in return a positive for the business. Also literally every time I've been there the employees have a big mix up with the clothes the customers have left for them to look through. I'm so disgusted with the magnitude of stupidity I witness each & every time & as far as the owners go, wtf?

My sister and I both went with laundry baskets full of clothes. They expected them to be neatly folded before bringing them in, totally fine. When we came back to get the clothes they didn't want, they threw them back into the baskets in a unorganized mess. I mean 20+ pieces of clothing. Pretty disappointing when they expected the clothes to be folded when brought in but they shoved them back in the basket when giving back.

When the store promotes a special event sale on social and you want that specific item and it's already sold. Don't promote items if they are not going to be available on your special event day. Staff was some what helpful. If you're going to keep doing the events and post them on Social place the items out on that specific day. Your staff cost me time and money because of the procedures.

As a first time customer i will never use this store again. I brought in a large tote of clothes. All neatly folded. What you didn't take, which was hardly anything, they shoved all my clothes back in the tote unfolded and wadded up. Thanks Platos for making me go back and fold my old clothes again to donate! -5 stars.

This place really sucks. Buy a lot less than yard sale prices for new/newly used clothes
But when they sale they sale for nearly regular price
No bargains! Oh yeah pay attention to price tags cause they charge what they want, not the actual prices