Plato's Closet

I'd rather donate my clothes to charity than spend an hour waiting for them to offer 5.00 for 2 containers of newish to brand new name brand clothes/shoes. Most of the items they sell are not nearly as good condition as what I was offering them. Waste of time, gas and energy!

The assistant helping me told she'd just need 20 mins to sort out clothes that they're looking for and made me wait very long. I don't believe she even went through my stuff and just gave some excuse that it's based on wear and tear conditions etc, many of my dresses were brand new and name brands! Extremely disappointing experience over all.

I took Mostly new jeans high end brands no stains no smell on the clothes took beautiful leather boots
Some where ankle style. This all beloged to my daughter whose 17 in College all items where rejected
I was told it was out dated there was nothing older than 6 months of this year. I notice you have very staff that clearly doesn't know fahion this was the second time this happened w. While waiting I looked thru the store what i had was more uo todate than what you all had and way more Expensive Bands.
Seems your young staff judges the items by who brings it in. Very disappointed in your company
Plus they are not very kind or friendly.

I came into your store to sell clothing. I saw you had purses 70%off. I grabbed two from the second each where it has 70%off. I was told those were not on sale they were the ones by the front door. Your cashier Bella was rude nasty and unprofessional! False advertisement! I will never come back here and I will be telling everyone I know family, friends about this and they will never come here again! Unbelievable! Fix your false advertisement! I will most definitely refer my fam and friends to encore!

Went to sell clothes, won't ever do it again, or shop. Snobby fake eyelash little girls deciding what clothes to buy or not. Looking at the way they are dressed is not cute at all. If they are basing it off of that, then they need to change. Basically, the store is for teenagers or little girls. They told me my clothes, all with tags where outdated and mature. When you got mature women shopping at your facility. Just saying, the close they had on the racks especially t-shirts were seriously raggedy and stained. I recommend having a multi-cultural staff, not a staff of one color, also a bit more mature.

Twice I have went in with 2 to 3 bags of clothes, some that I purchased from there, but I was told 5 minutes later that they were looking for teenage clothes. College students are adults. Why can't older adults like the same style? Why do you sell clothes that everyone can buy but don't except something if the customer looks old? I watch the same thing happen to the woman in front of me.

We had a bad experience with the staff at Plato's closet in Windsor. We brought in five boxes, they only took one. Apparently they were over stocked. Well, I understand that may be the case. It was the tone that we were given and the attitude from the staff that was obtuse That will ensure that I will never ever go there again I have gone through the reviews-More than 100-And it seems as though a lot of people complain about the staff so perhaps the owners/corporate should look into this.

I can see why I have many problems. I read all the reviews and they're worse than mine. So now I'm gonna complain. I brought in a whole bunch of clothes and I waited 20 minutes here. 30 minutes here finally came back they didn't buy anything from me they said, and insult to my daughter that she buys old, granny clothes, and they are from American Eagle and they were very rude sarcasic and immature. Long nails like 3 inches dressed unappropriate I said your store will be closed in about six months with all the criticism and I'm not the only one I give you a below zero. Hire employees that know what they're doing and that's considerate for others. Don't get children working there. I'm glad I'm not the only one because I see it you guys are so snotty.

On August 20th 2024 my son and his girlfriend went into Plato's closet in Vestal to return some clothes trade in some clothes. Sorry. Upon getting there and walking in they were told at the counter they were not taking no clothes at this time within not even 5 minutes someone else comes in and they take his clothes. But they refused my sons and his girlfriends. I don't know if this cuz they don't want to do their job or they're playing favoritisms towards college students. Whether you're busy or not, you should at least give a clear picture of when you will be able to accept the clothes or to explain why you took one person's clothes after they came in 5 minutes later. Not even and why you refused to take their clothes. They're rude. Inconsiderate and don't think anything of it. I don't even rate you one star. But apparently I have to rate one star in order to post this. But I give you a ZERO

This place doesn't take anything…. And I mean that they take ugly and unsellable clothes but don't take clothes that will sell. I know a lot of the clothing that other individuals and myself have given Plato's that we wore in high school. Which is the type of clothing they want… and they say it won't sell. But I saw a neon green leather body suit… that 100% won't sell and they're trying too! They tend to do this a lot. Yikes.

I want to thank these 3 fellows for having the best customer service ever Mr will, jj and Kyler for doing a great job y'all please keep up the good work.

No one greets me ever when I go here, I was basically ignored, waited 10 minutes by the front counter to get a dressing room, even though three people were working. Was told well our limit is 6 items in dressing rooms but since you have 7 I guess I'll let it slide this one time…. Like I was a thief or something. Like… no worries lady I'm not going to steal your old, overpriced goodwill items. It seems they have all the same style tops, same style dresses, same style bottoms…. As if the owner accepts only 1 fashion style, what she likes. The owners wig was atrocious and their customer service is just terrible. No wonder their website ratings are only 2 stars…..

I am not one to ever give reviews but this was a terrible experience. The staff were very unfriendly and not helpful in giving any direction or even seemed as if they wanted to do their job when taking my items. They took 6 items for $13 to top off this 1 star review. Gross.

I have only been there 2 times, but found numerous stains and even holes in items. Staff offered me $2 off an item priced at $25 because it had a stain right in the middle of the front of a pullover. Really!?! No point, waste of my time, I will shop anywhere else first.

I took a box full of clothing where some things still had tags. Most items were from tj maxx. They took nothing writing the word pass on my receipt. As I picked up my bag, I noticed multiple bags of clothing next to mine with the word "pass." What's the point of a used clothing store that only takes items less than 2 years old. Then you see what they're selling and some of the clothing is completely worn junk. I don't understand at all but I will not waste mine time stopping there. If you need to sell, download Mercari!

Plato's closet is a place my daughter loves going to, in either Tucson or Vegas when we've visited. I took some of her things in to sell after seeing the items they take and I took 15 items and they said they could use 4, and said it was what they thought their customers would like. The four items they kept, were a sweater used once and in great condition, as my daughter just changed her mind. The other three items were denim shorts, all new with tags on them ($10.99, $12.00 and $14.99) from Burlington. We passed the return date after they didn't fit the way my daughter wanted and it's been sitting in a bag since. The offer for all 4 was $11 and cents. I thanked the nice young lady and said my daughter could sell it in our town yard sale for more or even gift them to friends and feel better about it. She will never wear the sweater so we took the $2.83 and gave it to our 9 year son who was elated. Anyway, I'm not sure how Plato's Closet determines what to price their things, but an average of less than $3 per shorts just seemed crazy.

Okay, what's the point in dropping off clothes for 45 mins then to come back saying you won't sell them? Don't waste my time, new items, new tags. Etc. It's okay, goodwill can have them and enjoy the donation. This place is a joke and so unprofessional.

Before coming in I asked if they accepted plus size clothing which they confirmed. I brought huge bag of clothing (all trendy and some with tags). They only took 4 items, one pair of brand new shoes, jacket with tag and couple XL sweaters yet they were still going to keep the remaining items. I requested to have back and donated to a non for profit organization. Also, when looking around the store there were barely any plus size clothing and lots of wrinkled and worn looking items. Very disappointed in the process. I would much rather donate to somewhere that I know they will go to great use.