business logo of Plato's Closet
How would you rate Plato's Closet?
grey star
grey star
grey star
grey star
grey star
Canada
1 review
1 helpful vote
Follow Angela D.
Unfollow Angela D.
Send Message
Share Review
Report Review

Before coming in I asked if they accepted plus size clothing which they confirmed. I brought huge bag of clothing (all trendy and some with tags). They only took 4 items, one pair of brand new shoes, jacket with tag and couple XL sweaters yet they were still going to keep the remaining items. I requested to have back and donated to a non for profit organization. Also, when looking around the store there were barely any plus size clothing and lots of wrinkled and worn looking items. Very disappointed in the process. I would much rather donate to somewhere that I know they will go to great use.

Date of experience: October 3, 2021
Mississippi
1 review
5 helpful votes
Follow Summer J.
Unfollow Summer J.
Send Message
Share Review
Report Review

A rip offf
September 12, 2023

They're literally stealing because they don't pay anything for name brands or up to date items. Also, no matter where you go to Plato's at the women and girls are mean and look at you like you're peasants. It's not worth it at all.

Date of experience: September 12, 2023
Washington
1 review
0 helpful votes
Follow APRIL E.
Unfollow APRIL E.
Send Message
Share Review
Report Review

I always have a great experience at Plato's closet in Hattiesburg, minus when one employee/manager is working. She gives me the blues!
My phone never gets a text message when she checks me in.
Right now she has told me she was finishing my order but the clothes are stacked on the table and have not been touched for 1 hour and 30 minutes while other customers are being checked in and out right in front of me! How rude! This kinda thing happens every single time she is working! I even believe she is management!
All the other girls are so super sweet and speedy.

Date of experience: April 7, 2023
Pennsylvania
2 reviews
25 helpful votes
Follow Kimberly P.
Unfollow Kimberly P.
Send Message
Share Review
Report Review

Every single time we try to sell clothes there we get denied. We bring in perfectly new clothes with tags on sometimes and nothing. Yet I see disgusting wrinkled armpit stained workout clothes and other questionable items, and some really ugly things hanging up for sale. I honestly think they just look at the person and things for sale and decide on their own or are too lazy to look items up. They are awful and I will never go back there.

Date of experience: June 21, 2020
Pennsylvania
1 review
1 helpful vote
Follow Heather M.
Unfollow Heather M.
Send Message
Share Review
Report Review

We love Plato's!
August 19, 2022

As a mom of 7 kids, I would be lost without Plato's closet.
My teen son and daughters can always find things they love at a great price!
And when they outgrow them it's nice to be able to turn around and sell them back to buy more! :)

Date of experience: August 19, 2022
Washington
1 review
1 helpful vote
Follow Dee R.
Unfollow Dee R.
Send Message
Share Review
Report Review

What Customer Svc?
May 22, 2021

Terrible customer service, everyone looks like your bothering them. Two people behind counter and waited behind the one person waited on for 10mins. I just want to walk out! Now they can't find an matching boot. Unnn

Date of experience: May 22, 2021
Florida
1 review
1 helpful vote
Follow Andrea M.
Unfollow Andrea M.
Send Message
Share Review
Report Review

Palm Harbor
June 21, 2022

Took two bags full of Brandy Melville PAC Sun Urban Outfitters and Converse in to sell. While we were waiting we looked around the store. The majority of shoes were worn out. There were lots of pieces from Shein. We did find a few pieces that were nice from shops such as Brandy etc but on the whole all a bit old and worn. My bag which was bursting with gorgeous pieces was returned and they picked out 7 items. Some of the stuff hasn't even been worn. I think my daughter wore the Converse maybe 4 times. I'm absolutely speechless! Most of the clothes were maybe a year old. Everyone in the store was cheerful and helpful so I'm not complaining about the staff. However if virtually brand new clothing hardly worn is what you have to sell I wouldn't bother taking it here.

Date of experience: June 21, 2022
California
1 review
4 helpful votes
Follow Kelly N.
Unfollow Kelly N.
Send Message
Share Review
Report Review

Horrible service
February 20, 2022

The girls who work here do not want to give you the time of day because they don't want to be there themselves and they make it super apparent. I have never felt more unwelcome in my life. I'll never come back because of the workers And their lack of Customer service

Date of experience: February 20, 2022
Canada
1 review
5 helpful votes
Follow Bailie S.
Unfollow Bailie S.
Send Message
Share Review
Report Review

Do not even bother trying to sell your items here. Their employees hype it up like they actually will buy your items and give you a bit of profits. They give you 1-6 dollars even if they item is BRAND NEW, they then turn around and hike the price up tremendously! Disgusting. Might as have just given them the items for free. On top of that they don't take many items away. Just stick to Marketplace and donation bins.

Date of experience: July 19, 2023
Michigan
1 review
4 helpful votes
Follow Holly T.
Unfollow Holly T.
Send Message
Share Review
Report Review

All the girls who work here are catty and rude, they pick and choose who they like, and the manager is a complete joke. He picks favorites and doesn't hold anyone accountable for anything. I do not recommend coming to this place it's horrible.

Date of experience: August 15, 2022
Illinois
1 review
1 helpful vote
Follow Delano M.
Unfollow Delano M.
Send Message
Share Review
Report Review

Don't ever go here. Short ball you on everything, you could bring them a Gucci belt worth $900 and they will give you $10 bucks lol and that's the honest to god truth. Terrible service too! Young arrogant judgmental women that only buy what they will wear. Rude as well, have you wait all day to the point where u have to walk in and they tell you that your clothes are ready. PS ( they don't tell you your clothes are ready because they want you to leave them there till close, and then keep all your items, so you can't get no money back, only store credit if you don't pick up before close. SHUT THIS PLACE DOWN. They don't know good items even with a price tag on it, and I brought them plenty with tags, never worn. This low down dirty store won't ever get business with me again.

Date of experience: February 4, 2024
Canada
1 review
6 helpful votes
Follow Angela J.
Unfollow Angela J.
Send Message
Share Review
Report Review

Ridiculous
October 3, 2022

Took in a bunch of clothes and couple pairs of shoes. Most were never worn and still had tags on them. Nicer items then what i found on the sales floor. And they said no can't buy do to condition. And the service was rude. Never will i recommend any of there stores.

Date of experience: October 3, 2022
Colorado
1 review
3 helpful votes
Follow Jacqueline S.
Unfollow Jacqueline S.
Send Message
Share Review
Report Review

Racist
June 21, 2022

Treat me like a $#*! when I went to pay for my merchandise but the people in the front where treated with better than I was the cashier was unprofessional in handling the money by the way after the buying the stuff she didn't thanks for shopping please don't shopping in this store they show there true colors when different races come to shop " they treat white people like they should be able to shop then other races! Please don't go there it's ridiculous how I was treated when I went with my mom!

Date of experience: June 21, 2022
New Jersey
1 review
3 helpful votes
Follow Jennifer F.
Unfollow Jennifer F.
Send Message
Share Review
Report Review

Baffled!
February 24, 2022

I just returned from my first visit to sell clothing. I looked online for their expectations and decided to select a small group of name brand clothes to see what value they would give me. A 575.00 coach bag, blue leather bomb jacket, puffer jacket from MK, MK shirt and MK brown and gold sneakers... 31 dollars... I chose to keep my items...

Date of experience: February 24, 2022
Pennsylvania
1 review
0 helpful votes
Follow Yvonne S.
Unfollow Yvonne S.
Send Message
Share Review
Report Review

Amazing experience
February 2, 2024

I had a wonderful experience shopping at Plato's. The space was clean, organized, and inviting. Most of all the team was great. More specifically, the one worker, Glory, was very friendly and helpful. She helped me find what I was looking, opened the fitting room, and checked me out. She even gave my son a sticker, which made his day. 5 stars all the way!

Date of experience: February 1, 2024
New Jersey
1 review
5 helpful votes
Follow Sarah J.
Unfollow Sarah J.
Send Message
Share Review
Report Review

Always good
November 15, 2020

Never had a problem, everyone who complains about them not taking their things, either have ugly items, things that they know would not sell, why would they defame the store intentionally? Took most of my things and gave me a a little over $200, helpful people.

Date of experience: November 13, 2020
Minnesota
1 review
6 helpful votes
Follow Sadie O.
Unfollow Sadie O.
Send Message
Share Review
Report Review

Never again
March 5, 2023

Employees accused me and my friend of shoplifting. This place sucks I mean I don't think looking at sunglasses and jewelry is illegal- employees said that someone told them that they saw someone stuffing jewelry in pockets, me and my friend had been over by the jewelry for a while looking at everything. We got stopped on our way out. The fact that we are both minors (with an adult) makes everything worse, I don't think your $#*!ty employees should be accusing minors of shoplifting?

Date of experience: March 5, 2023
Texas
1 review
2 helpful votes
Follow Lucy W.
Unfollow Lucy W.
Send Message
Share Review
Report Review

DON'T WASTE YOUR TIME
December 15, 2023

I've been selling there for a long time but this girl with the heavy black bangs and heavy makeup from the 70s said most of my clothes were from last winter, really? So they want the clothes you bought this winter - good luck with that. I refused their silly offer and donated the clothes to Hope's Door.

Date of experience: December 15, 2023
New Jersey
1 review
8 helpful votes
Follow Bonnie A.
Unfollow Bonnie A.
Send Message
Share Review
Report Review

Better off donating
July 12, 2022

They took 3 boots from me. One was worth $40 the other was $30 and the last was $20. They were all new and in excellent shape. How disappointed I was when they gave me $13.30 for all! That comes to $4.43 each. I waited approx an hour for their review. I will be paying it forward and donating to the needy. Not worth my time or the gas I paid to get there!

Date of experience: July 12, 2022
Washington
1 review
10 helpful votes
Follow karina C.
Unfollow karina C.
Send Message
Share Review
Report Review

Customer Service
August 9, 2020

I had an overall good experience, Jose actually helped me out and gave me an honest opinion I really did appreciate that. I did not have any issues with my purchase just wished the person who assisted m, e would have rang me up as all. Keep up the good work Jose and hopefully you excel in that industry. Positive reinforcement

Date of experience: August 9, 2020

Overview

Plato's Closet has a rating of 1.6 stars from 169 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Plato's Closet most frequently mention customer service, name brand and good condition. Plato's Closet ranks 45th among Used Clothing sites.

service
83
value
71
shipping
31
returns
40
quality
57
+25