Placetochat

Dear Customer,

Thank you for the review!

Do you find something particularly expensive?

Please, be kindly informed that if you find chatting expensive you may use emails where you may put up to 3500 characters as well as attach free photos.

Let me please also inform you that we have a bonus loyalty system. Would you like to know more about this?

Please, get back to us via support@placetochat.com

Best regards,
PlaceToChat Customer Support

Dear Martin,

Thank you for leaving this review! Your feedback motivates us.

I do share your concerns and I realize that trusting someone you talk to is crucial for you. From our side, we have done everything to make the platform safe.

We try to make sure that all the members are real and interested in communication on the website. For this purpose, we introduced the difficult procedure of verification steps. All our trusted members consciously made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well.

Let us know via email at support@placetochat.com if there’s anything we can do for you.

Sincerely,
PlaceToChat Customer Support

Dear Benji,

Thank you for taking the time to leave feedback about our website.

We maintain a high level of customer support, which comes at a certain expense. There are different departments that care about our clients’ privacy and safety, investigate unusual cases to prevent different unexpected situations, and are aimed at providing only real and live communication. We are always at our customers’ service and ready to assist in any situations occurred.

However, we are always glad to offer some free credits to our customers, so please contact us via support@placetochat.com in order to learn the details.

We would also greatly appreciate it if you decide to review the feedback.
Looking forward to your reply!

Best Regards,
Support Team Placetochat

Dear Chip,

Thank you so much for taking the time to share your feedback!

We are so sorry to hear that you came to such a conclusion about our website. We try to make sure that all the users are real and interested in communication on the website. For this purpose we introduced the difficult procedure of verification steps. Trusted users' profiles are verified twice. Double verification helps us to make sure that all users registered on the Website of their own free will. If we have doubts about the authenticity of documents or the user's consent to be registered on our Website, we take steps to verify these documents (e.g. Ask to re-submit them, ask for additional documents or explanations, etc.). Should our verification standards had not been met, we decline registration on the Website.

All our trusted users consciously made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well. However, if you have any doubts, please contact us via email at support@placetochat.com and describe your concerns. We will be glad to assist you!

Best Regards,
PlaceToChat Customer Support

Dear Kirk,

Thank you for sharing your experience!

Our team tried to implement as many instruments as possible for members, who feel uncomfortable or shy to start conversations proactively with other people. If you feel overloaded with incoming requests, you may easily narrow them down.

If you need assistance, please contact us via support@placetochat.com as we will guide you through all the details.

Best Regards,
Support Team Placetochat

Dear Mac,
Thank you for sharing your feedback with us.
We carefully checked your comments, and we would like to clarify a few details mentioned in your review.

First and foremost, we do put a lot of effort into verifying the ladies registered with us.
We do also have different departments that make sure our standards are met on a daily basis.
We were saddened to hear the details you mentioned and would like to investigate the concerns you have raised.
Once you choose to provide us with some more details, we will pass them to our Moderation Team who will start an investigation and contact our Regional Partners to get their explanation of the situation.
If we find out that any kind of violation of our Rules took place, we will take measures immediately.

Your experience means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out via support@placetochat.com email.

We appreciate your help in making the platform better!

Best regards,
Placetochat Customer Support