PizzaHut

I ordered the big box, cheese was not melted look like government cheese, I put it in the oven still wouldn't melt, the Alfredo was not fully cooked rock hard... I'm so pisted right now...
Make sure that you tip the drive in his hand because the store don't give them all their tip smdh

Called in order, arrived in 18 minutes, cashier couldn't find order, manager came to cashier, and said I'd have to wait. After waiting another 20 minutes, I asked about the status of my order. The manager said that another customer came in and said his name was — Lon. (This is not my name, but was assigned to my phone number because the cashier didn't bother to ask the spelling of my name, years ago.) That customer was there when I arrived at the store. Manager said she gave the order to the previous customer because he identified himself as Lon.

The probability that a person walks into a retail store with a made up name, calling in an order for a pizza with mushrooms and sausage, and arriving

When I entered the store, my name was not displayed on the screen. The cashier asked the manager and the manager said I'd have to wait. After waiting 15 minutes, since I had already paid for my order when I arrived, the manager said another customer was given my order, at 1 of 6,832 stores in the United States is well below 1.5%.

The manager blamed the customer, said she didn't make a mistake, and said she was short of staff (I've never seen that many employees in all the years I lived in the area, 50 years).

I'll spend the additional dollars at a nearby independent pizza store since my loyalty is not important to Pizza Hut. I was even blamed for the snafu!

They charge $1.50 for "extra cheese" and never really put extra on. They say they meet some kind of standard, but at Domino's, you can pay for AND GET extra cheese. Also the last time I ordered delivery, the guy spilled an entire container of sauce (not in my order) on my porch and barely apologized! The store offered $5 off a pizza order, hardly worth my time, money, no cheese, stupid delivery people, pizza. CALL DOMINO'S OR DOWNLOAD THEIR APP! Marco's is also good! Plenty of cheese!

Big fraud company Swiggy and Pizzahut both stop my payment for 24 to 48 hr same with thousands of people every people suffer mentally and pizza 428 ka magao ge to bheje ge 89 wala and payment stop kerlege don't use both app fraud fraud fraud

My order was late being ready by 16 minutes. I ordered at exactly 3:00 pm, was told ready in 15 minutes. I showed up at the drive through at 3:20 and the employees seemed confused and were unable to find my order and then said it was not quite ready. "A few more minutes". Nah. It was 3:31 before I got my food. I don't think my order had even been started until I showed up judging by the employees confusion and additional wait time. Then, I get home to find they had given me plain fries, NOT Cajun as ordered. Also, they gave me the Icing when I had ordered the cream frosting. It took a trip back to the OTTAWA IL store to correct those issues. No apology from the manager was ever given. She even told me it would only take a couple minutes for the correct fries. Wrong again, it was a 10 minute wait. Got home, settled in to eat and discovered that 2 of the sandwiches ordered had NO SAUCE containers in the box. Being angry by this time, I chose not to make a 3rd trip back to the store. No offer to discount the price of the food despite numerous failings on employees part that resulted in me eating barely warm food with still missing items after 2 trips to the same store and a wait time more than double what I was lead to believe. Also, the store was NOT slammed with customers. 1 table inside of 9 people, 4 adults, 5 children, and I saw a male employee exit the store and fiddle with his car for several minutes while I was waiting. No excuse for their numerous failures and lack of concern about making it right. I filled out their email survey about my experience and the regional manager emailed me in 1 day and sent me a coupon to cover the entire dinner order, apologized and stated she would be investigating what happened. Good on the regional manager. I will use that coupon and hope it all goes well this time.

Okay I LOVE Me Some Pizza Hut, But The People Who Work For Pizza Hut,. Is Messing Up The Company Name. Because Every Time I order On Line, or Even On The Phone,. These People Cant Seem To Get My Food Right. My Food Is Cold All The Time, or Hard and Over-Cooked. I even got a Pizza That Was Half Way Cooked! And Boy Was I Mad!
I mean some people don't even deserve a job. If they cant take the Heat Then get out the kitchen! And I remember back in the days... Pizza Hut Pizza was not Super Greasy like it is now-in-days. They Be Having Some Great Deals & Coupons. But The Soda's cost too much, I rather stop at a soda machine, or get a case of sodas elsewhere and get my money's worth. But other then the lazy people working for pizza hut...
Overall its a great company and some Good Eating!

I ordered from this place at least twice a week because I work very hard and I always have time to make dinner for my kids. We ordered at a certain time and then got a call pass the time the order was supposed to be delivered that we had to come pick it up I am formed them I did not have my car and that this was an inconvenience. We ordered at a certain time and then got a call pass the time the order was supposed to be delivered that we had to come pick it up I am formed them I did not have my car and that this was an inconvenience for me. I ask for my money back I was told I had to wait until tomorrow or until the night ended when they close the store another inconvenience. When I ask for corporates number I was told they didn't have it when I asked what was the district manager name I was told they didn't know it. I have one person on the phone with me going back-and-forth with his manager repeating everything I said I told him that that was very unprofessional. They placed me on hold for about 10 minutes not once did they apologize until I tried to call corporate and leave a review. I will be no longer be ordering from any Pizza Hut in my life this is not the first time nor the second third fourth or fifth this is not how you run a business. I understand if you don't deliver in my area but give me a more advance notice not just calling me and telling me I need to come and pick it up now. I can't even get mad at shift manager because he was new he had no clue what he was really doing or what to really say to me but I give him the benefit of trying.

My coworkers and I placed an order to Pizza Hut off of south John young and Americana. That was around 2:20pm. We asked for delivery and got everything confirmed. We've ordered here before and the driver took awhile the first time so we thought this time would be different. I called again right after getting off the phone at 2:30 because the total seemed off with the special they offered. After they corrected it we waited and an hour passed so I called back. The person who answered said "oh your ticket asked for carry out". I asked to speak to the manager. The manager was not at all helpful and one can tell over the phone that he didn't want to put any blame on his shop. He said you were read the wrong ticket. The pizza was picked up at 3:03 and I have my best driver in route. At about 3:35 the pizza arrived after I told him we wanted a refund. The delivery guy was the same guy as last time. Not a great delivery guy. He complained about not being able to find our store in the mall after coming here last time. After opening up the orders they were WRONG! I called back and spoke to the manager. I said we want a refund. He said you can get a credit but we will make it and bring it back in 45 mins! Are you $#*!ting me?!? I said no! We want a refund. He says well I'm sure in your store you can't refund a product without having the product here. I said we are sending it back with your driver so we want a refund. That manager was a $#*!! Never ever ordering there ever again!

Hair is in my pizza I went to get some pizza because my baby wanted a pizza when he got out of school and this is normally not the Pizza Hut we order from on a regular so basically very few from this location so I went there got the pizza went home and gave my baby two slices and I took one only two see the freaking hair in my food lam glad it was mines and not my baby food I called and was told since half the pizza was gone I maybe can get a refund and bring the hot and the pizza back smh so I'm done with this location food business need to start back wearing hair nets Then she asked me what color was the hair I wanted to say yours because my hair is braided up so it's no way possible my hair

I ordered Pizza Hut and this is first time I am extremely disappointed. I received cold pizza with a wrong order. I received one pizza so called correct but cold and bread sticks when 8 ordered two pizzas one barbecue extra sauce and one hand tossed banana paper an extra cheese. I called and was on hold foe 10 minutes before getting the store, the6 tried to give me discount for my next order, when I a: not interested in ordering again. So I said no. They did comp me for entire order as they should have done originally. I am extremely disappointed in this. Pizza Hut is really making huge mistakes, their ordering is so disconnected and they are not listening, they are getting this very wrong. I will not order again, ever, not that I thin' they care... very sad and some with Pizza Hut. I used to work for them and so much has changed. Will never order again. I can find better pizza that is not delivered wrong and c9ld. Even the bread sticks they incorrectly ordered was cold... really? Pizza Hut what do you have to say?.