PizzaHutReviews 133

Have purchased pizza at the alliance store and had no problems. This time I was very disappointed. Pizza burnt on edges, very dry as if there was no sauce on it. The carboard box probable taste the same. Over 35 years buying from Pizza Hut and this was the worst. I would have returned but the roads are snow covered and I live over 8 miles away. Very disappointed.

"NO ONE OUT PRICES THE HUT: $27,37 for a $12 Pizza (Lolo Mt,), and the server was an $#*!, and frowned because I didn't give a tip. Over priced and not Friendly, I promise I will never go back,, I actually hope the LoLo, Mt. Site goes under.

Pizza Hut used to be my favorite pizza (outside of New York City) but my last two visits have been very disappointing. The first time the staff was super rude and my order was wrong, but I thought I would try again. This visit was degusting. The place was filthy from the glass entrance doors to the front counter. No hair nets, no rubber gloves after handling money and then making pies, the floor was dirty on both sides of the counter not to mention the pizza barely had any cheese on it! SERIOUSLY?!?!?!? Sadly I didn't check before I left because I couldn't wait to leave. I had ordered online so the deed was done. I would have never entered the store just based on that filthy front door. It was so unpleasant I asked for a manager and the RUDE lady said she was the manager! BEWARE OF ANY DIRTY PIZZA HUT.

I waited 15 mins at a buffet lunch for my beverage. Less than 25 customers and 3 employees were disorganized and inattentive to customers, unless you were friends of the apparent shift mgr. 8/15/24@ 12:40pm. Server, Cassie. Too disappointed to come again and I'm a 40 yr patron. Had been better service before. Very disappointed!

They got the entire order wrong and then they hung up in my face 5 times and then they told me that they would deliver but instead I had to go all the way there to get it

I called to place an order. I could not understand the woman that answered the phone and asked if someone else could take my order. She hangs up on me. I called back and a guy answered. He had a little better English. I told him what I wanted for delivery and want to pay by card and he hangs up. 3 more calls and I was hung up on all 3 times. I never gave my card number and had no confirmation on my order. A half hour later a young guy shows up at my door with my food and told me what I owed.
I told him I was hung up on 5 times and I don't want the food. I didn't have cash that's why I wanted to pay by card. I felt very bad for the young guy that was caught in the middle of this mess.
After he left I called back to pizza hut and when a guy answered he asked if this call was for delivery or pick up I said neither and he hangs up on me again. I will never order anything from Pizza hut in Quakertown, Pa again.
On a scale of 0-10 they would certainly get the 0.

Called in order, arrived in 18 minutes, cashier couldn't find order, manager came to cashier, and said I'd have to wait. After waiting another 20 minutes, I asked about the status of my order. The manager said that another customer came in and said his name was — Lon. (This is not my name, but was assigned to my phone number because the cashier didn't bother to ask the spelling of my name, years ago.) That customer was there when I arrived at the store. Manager said she gave the order to the previous customer because he identified himself as Lon.

The probability that a person walks into a retail store with a made up name, calling in an order for a pizza with mushrooms and sausage, and arriving

When I entered the store, my name was not displayed on the screen. The cashier asked the manager and the manager said I'd have to wait. After waiting 15 minutes, since I had already paid for my order when I arrived, the manager said another customer was given my order, at 1 of 6,832 stores in the United States is well below 1.5%.

The manager blamed the customer, said she didn't make a mistake, and said she was short of staff (I've never seen that many employees in all the years I lived in the area, 50 years).

I'll spend the additional dollars at a nearby independent pizza store since my loyalty is not important to Pizza Hut. I was even blamed for the snafu!

My order was late being ready by 16 minutes. I ordered at exactly 3:00 pm, was told ready in 15 minutes. I showed up at the drive through at 3:20 and the employees seemed confused and were unable to find my order and then said it was not quite ready. "A few more minutes". Nah. It was 3:31 before I got my food. I don't think my order had even been started until I showed up judging by the employees confusion and additional wait time. Then, I get home to find they had given me plain fries, NOT Cajun as ordered. Also, they gave me the Icing when I had ordered the cream frosting. It took a trip back to the OTTAWA IL store to correct those issues. No apology from the manager was ever given. She even told me it would only take a couple minutes for the correct fries. Wrong again, it was a 10 minute wait. Got home, settled in to eat and discovered that 2 of the sandwiches ordered had NO SAUCE containers in the box. Being angry by this time, I chose not to make a 3rd trip back to the store. No offer to discount the price of the food despite numerous failings on employees part that resulted in me eating barely warm food with still missing items after 2 trips to the same store and a wait time more than double what I was lead to believe. Also, the store was NOT slammed with customers. 1 table inside of 9 people, 4 adults, 5 children, and I saw a male employee exit the store and fiddle with his car for several minutes while I was waiting. No excuse for their numerous failures and lack of concern about making it right. I filled out their email survey about my experience and the regional manager emailed me in 1 day and sent me a coupon to cover the entire dinner order, apologized and stated she would be investigating what happened. Good on the regional manager. I will use that coupon and hope it all goes well this time.

Gotta tell you. It was late at night and we were hungry. They made it perfect. Hot and tasty. Very polite for a late night order!

There has to be someone you are paying to keep the app working. You need to tell them to get off there goddam $#*! and start doing there job!

Ordered a large meat lovers pan pizza from the State Road 16 store in St Augustine,FL it was the worst pizza I've ever had. Hardly any sauce, what cheese there was was not even melted and the middle of the crust was almost raw. It will be the last time I will order pizza from Pizza Hut.

Worst customer service EVER! They will hang up on you or just leave you on hold for 40 minutes or more. They don't even care if you call back & explain what happened. They screwed up my order last time & then they do that. They don't care & they never will. Order from somewhere else, because you won't get what you want here. This company is terrible!

Pizza Hut Cottonwood AZ is the worst Pizza Hut in America (maybe the world). My pizza did not match order. Told the worker when I saw it but he said it was what I ordered. I went into the store to correct it but I was asked to pay for the second pizza which I refused. When home to get my online order and returned to show them that it was not what was ordered but they said that only the mushrooms were missing. I asked them to remake the order but they refused. They took the pizza back and threw it into the trashcan and said I would get a refund in about 3 days. I asked for a receipt or a signature to show that the pizza was returned and was told NO! What ever happened to "Customer Service" or "Pride in your work"?
PIZZA HUT HAS LOST US AS CUSTOMERS FOREVER"!

And now their product and service is the worst.

My order never showed up.

The last pizza I got from them was halfway done and didn't taste good either. The only response from them was they were sorry.

I decided to try a sandwich and wings this time. The order didn't even show up this time.

We've watched them change their pan pizza recipe and they aren't nearly as good as they used to be. Then they discontinued their crust flavors. Then they stopped offering free peppers and Parmesan cheese. But this tears it.

One week has gone by. I told Pizza Hut about this incident a week ago, and NO response from them at all.

I won't order from them again. This is completely unacceptable. Keep this up and they won't have a business for long.

We went to this place and when we arrived we noticed that the cashier was kind to the person who arrived before and when we were ordering she had attitude and when another person came in she was kind to her. We also noticed that she was arguing with the person who was helping her. We do not agree with the attitude of that cashier. But overall the pizza is good.

I am dissatisfied with the customer service of this location. 4:36 pm I placed an order for delivery. 5:19 pm delivery driver called me to confirm my location6:04pm I call delivery driver back ( no answer), 6:58 pm I call store location to find out my order was cancelled without any notice. Upon talking to the manager and said I was on my way within 15 minutes cause my kids really wanted pizza. I was hanged up on cause I mentioned calling corporate of my incident. I suggest that this location do a retraining of all its staff. There's no way a business should operate in this manner

I think it's a really good pizza, price is not expensive, also had a really chat with their stuff, they were really nice, I would only like more toppings on pizza, but neverless it's really good.