Dissatisfied C.

Called in order, arrived in 18 minutes, cashier couldn't find order, manager came to cashier, and said I'd have to wait. After waiting another 20 minutes, I asked about the status of my order. The manager said that another customer came in and said his name was — Lon. (This is not my name, but was assigned to my phone number because the cashier didn't bother to ask the spelling of my name, years ago.) That customer was there when I arrived at the store. Manager said she gave the order to the previous customer because he identified himself as Lon.

The probability that a person walks into a retail store with a made up name, calling in an order for a pizza with mushrooms and sausage, and arriving

When I entered the store, my name was not displayed on the screen. The cashier asked the manager and the manager said I'd have to wait. After waiting 15 minutes, since I had already paid for my order when I arrived, the manager said another customer was given my order, at 1 of 6,832 stores in the United States is well below 1.5%.

The manager blamed the customer, said she didn't make a mistake, and said she was short of staff (I've never seen that many employees in all the years I lived in the area, 50 years).

I'll spend the additional dollars at a nearby independent pizza store since my loyalty is not important to Pizza Hut. I was even blamed for the snafu!