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Women's Clothing Boutique and Accessories
Pink Lily Reviews Summary
Pink Lily has a rating of 4 stars from 341 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Pink Lily most frequently mention customer service, quick response and discount code. Pink Lily ranks 56th among Women's Clothing sites.
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Received an item that was damaged, emailed the customer service on Saturday received a response on my options by Sunday and by Sunday night it was resolved with my replacement item being shipped on Monday. I was very happy with how quick this happened and how it was handled!
Return and exchange policies are deliberately challenging to make you keep items. Customer service is terrible. I'll never order from them again. Poor quality clothing.
Hey Traci, Thank you for the feedback. We sent you a private message to look into your concerns as we are unable to locate your order information. If you can reply, it would help us look into your specific feedback.
Great customer service. I accidentally mixed up the shipping and billing addresses. I sent an email with mistake and they were able to get it corrected. They were even able to add a note to wish my sister a Happy Birthday!
Thank you Raquel! Please tell your sister Happy Birthday from all of us at Pink Lily!
Love the Different styles they offer
Leopard Lips and my Cold AF sweater are the Best
Soft and Cozy.
Had couple flaws but was exchanged quickly.
I'm normally a XL-XXL depending on company
With Pinklily I'm a Large
I do go by size chart, so the Large is more of a fit verse bulky look on me.
Hey Wendy, Thank you for the feedback! We are actively working on updates to our sizing recommendations, and feedback like this is perfect! Please DM us on Facebook messenger or send us a message through our website if you have any questions in the future!
I have followed and shopped Pink Lily on Instagram for years -- ever since they were just an online store! I've loved watching them grow into this massive business with their incredible CEO (#girlboss) and love following all of their models and influencers. I would say 75% of my closet is Pink Lily and I recommend it to all of my friends! I recently bought two of the same exact dresses on accident that were final sale. The dresses didn't fit and I was stuck with what to do with them! The Pink Lily customer service team allowed me a one-time courtesy exchange for store credit. I am so thankful for their service and understanding. (Sometimes my aggressive online shopping during a pandemic backfires. ;)) Thank you PL!
Hey Mackenzie! Thank you for the shoutout for Tori! We also think she is a great boss!
I recently had an issue with a order I placed I reached out to customer service and they responded immediately! Totally resolved my issue within minutes! So helpful and courteous I wish all businesses had this level of customer service!
Thank you Cindy!
Thank you very much for all of your help. Your company is GREAT! This is the first "problem" I have had and it got resolved so easily. You ship fast
And your products are amazing. Thank you again.
Aww! Thank you for the kind comments Sara!
I made a typo on my shipping address which I didn't realize until the day of delivery, USPS ended up sending my order back to Pink Lily and after contacting them and speaking with Ashley, they quickly resent my order with my corrected address. They were kind and courteous and fast with their response time. I will definitely be ordering again and letting my friends and family know how great Pink Lily is!
Thank you Kristina! We shared your feedback with Ashley! Please let us know if there is anything else we can do for you!
I love pink lily! Only place I order my clothes from now for the past 5 years! Whenever there is any issue they r amazing with their ciatomer
Thank you Beth!
The response time and professionalism was amazing. My minor issue was addressed and resolved immediately and happily.
We appreciate your feedback Kaitlyn!
Bought for the color but reordered in another size & color because of the fit! Super soft and comfy!
Thanks Renee!
Very quick to answer emails and willing to help get issues resolved with no hassle. Love the clothing and it's reasonably priced.
We appreciate your feedback Nancy!
Pink Lily's customer service is quick, easy and very helpful. They were able to resolve my issue right away. I will definitely continue to be a customer.
Thank you Lorena!
I had a question about weather I was part of a scam or it was actually Pink Lily and I was helped right away within a minute two minutes tops the wonderful person I had to help me was so fast at figuring everything out and helpful and so nice I have never had any issues with pink lily in the past and I have recommended them to family and friends
Leah, thank you for helping to call out the potential issue that happened. Please let us know if there is anything else we can do!
I love this company! Anytime I need help they answer quickly and are so nice! The products and customer service are amazing!
@Catelyn! Love the look! Thank you for the great comment!
I have always loved Pink Lily (definitely my favorite place to shop). After my most recent order, for the first time Eve I had to reach out to customer support (one of my items arrived damaged). Pink Lily support was quick in responding to me and remedying the problem!
Thank you, Jennifer! We are genuinely sorry about your damaged item and we appreciate you allowing us to correct it. Please let us know if there is anything else we can do!
Costumer service was helpful and resolved the issue within a few hours and I got my product the next day! I LOVE the quality of every single item I own.
Thank you, Ashley!
They actually helped me with my problem and put me in the right direction. I'd think you should give Pink Lily a try because they're very helpful.
Hey DeAnna! Thank you so much for the compliment!
I reached out about an issue with my package and they were very quick to respond and have a solution! I will definitely recommend pink lily to anyone looking for cute clothing and accessories!
Thank you, Mariah! We are genuinely sorry about your order, and we appreciate you allowing us to correct it.
I've ordered several things from Pink lily everything has been great quality. I also recently sent a message to customer service about sizing on a shirt and they promptly responded. Great customer service means a lot these days so thank you!
Thank you, Dorothy! We are working on better ways to improve our sizing recommendations!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Sarah, Thank you so much for the great feedback! We are truly sorry about the original item being damaged, but we are glad that we were able to help correct the issue.