Pigeonly Reviews Summary
The company has garnered significant negative feedback, primarily due to persistent issues with unauthorized charges and inadequate customer service. Customers frequently report difficulties in cancelling subscriptions, resulting in repeated billing despite attempts to halt services. Many express frustration over unresponsive customer support, including disconnected phone lines and unhelpful email interactions. While some users appreciate the concept of the service for maintaining communication with incarcerated loved ones, the overwhelming sentiment is one of dissatisfaction, highlighting a critical need for improved operational integrity and customer care to restore trust and credibility.
This summary is generated by AI, based on text from customer reviews
At first I thought this app had many issuse ones I was able to speak with a representative my negative thoughts disappeared. Thank you for taking time an walking me through the process of app so I can comunicate with my loved one.
Comprehensive inmate correspondence tool. Not expensive either. Easy to navigate website and det up. Good way to connect with inmates
I love pigeonly. I wouldn't use any other way 2 write all my people in prison. And it is cheaper than jpay.
In these trying times where visitation is prohibited because of the pandemic, there is always a way to reach out inmates. Sending letters, pics and all other ways to interact so that they dont feel alone while in an entanglement with the law.
Only thing I'd like to change is the delivery of mail and having to wait to send. Due to the fact that the post office is slow delivering and the jail staff goes thru it it's 5 plus days until something else can be sent. I like to send more often due to processing time so my inmate can get mail 2 x a week. Can't do that with this service.
Send 40 pics to inmate postcards w videos and letters easy and cheap. Brighten your incarcerated loved ones day letting them know someone is thinking about them.
Its is difficult because of the different number the inmate has to call. You have to get the number to them b4 they can call it which can be hard to.it does have photos u can send of urself ajd family to the inmate is nice.
I put my bank card up for a free. 99cent trial with Pigeonly... Biiiig mistake! [[ These criminals! Theives! Took my hard earned dollars with no conscience!]]
I canceled the. 99cent trial immediately when I discovered that Pigeonly has no control over jail phones. I canceled immediately and they sent me a cancelation email but it disappeared from my saved mail. The crooks did not tell me this cancelation email was " time sensitive". But of course not... it hads no reason to be "time sensitive". Its part of their SCAM
PIGEONLY HAD BEEN STEALING $9.98 FROM MY BANK ACCOUNT REGULARLY. EACH TIME I COULD SEND FUNDS TO MY INMATE, PIGEONLY WOULD TAKE $ 9.98 ON A SEPARATE TRANSACTION! I DISCOVERED 5 (FIVE) total.
All you theives and crooks at PIGEONLY you will read what you sow. Crime don't pay!
Amazing and easy to use! Easy set up and customer service very nice and helpful! Never heard of them before but very glad I checked into their services during this very difficult time for me. Thank you!
I love this idea. I'm able to send my husband and my brother pics directly off my phone. This website makes everything better.
Easy uploading although pictures do not always show the correct way. Most are sideways, when i go to rotate them, they are upright but not not the same original size
Hello Tina and thank you for the feedback. Your issue could be device specific and one of our reps would be able to troubleshoot it with you over the phone. You may also contact an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss the particulars of your account in full detail and get your issue resolved as soon as possible. Thank you and stay well.
It's an okay experience so far. Dont know if it really works or not just started it so I guess I will see.
Hello Miranda and thank you for the feedback. Our site and services are very user friendly and any representative would be glad to assist you over the phone. You may also contact an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss the particulars of your account in full detail and get your issue resolved as soon as possible. Thank you and stay well
This is truly an amazing thing. For our loved 1s that are out of our reach. Love it, it's so simple.
It brings comfort to us who have live ones in prison knowing that they will read or see your letters and pic mak it easy to send them money too
I am really happy with this website. The system was easy to use. And easy to navigate through. Will definitely use for quite a while.
I have only sent a few pictures and a letter he got them on a timeily manner to me it was like sending a text message and i cant send pictures stright from my phone they send it and all for you very convenient for me cause everything is at the tip.of my finger tips
Hello Malena and thank you for the positive feedback. We are happy you enjoy are site and are here to assist you every step of the way. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss the particulars of your account in full detail and get your issue resolved as soon as possible. Thank you and stay well.
I can't tell you how much money i wasted at Walgreens printing picture's to send this is so much easier and faster
I love it keep using it I'm in love wit this program great way to commicate thank you do much for the help to stay in contact thank you so much
I am new to pigeonly and I thought it was very easy to learn how to use it. There are some features though that aren't as easy to get working like putting money on books.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Aubrianna and thank you for the positive feedback. If you ever come across any issues, feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss the particulars of your account in full detail and get your issue resolved as soon as possible. Thank you and stay well.