Pigeonly Reviews Summary
The company has garnered significant negative feedback, primarily due to persistent issues with unauthorized charges and inadequate customer service. Customers frequently report difficulties in cancelling subscriptions, resulting in repeated billing despite attempts to halt services. Many express frustration over unresponsive customer support, including disconnected phone lines and unhelpful email interactions. While some users appreciate the concept of the service for maintaining communication with incarcerated loved ones, the overwhelming sentiment is one of dissatisfaction, highlighting a critical need for improved operational integrity and customer care to restore trust and credibility.
This summary is generated by AI, based on text from customer reviews
I went with 3 stars, because I have not herd from my inmate or received a call... so my stars will change. I'm not sure if I did something wrong, or if I'm inpatient. Thanks though!
Everything was easy just a little confusing on the labeling, Comincery was hard to find, but other than that great
Its a blessing to have the ability to write my wife on the go, through my phone instead of have to go buy stamps, paper, envelopes and then sit down and write. This app is awesome I can b on the way to work sending a postcard, picture or letter. I love it and they dont try getting rich off of me like other apps that do the same thing, plus they have everything so I don't have to have 3 different apps. I can send money to her account, pay for calls, send pics, letters, postcards and arrivals from online. If you have someone locked up this is the best app to have. I was locked up 13 years and I wish they would of had this back then it makes it much easier to communicate
Easy to work, would be great if you could send money grams. Seems very easy with no glitches at all.
Decent site. I can't complain on eanytjing besides the fact you can't send multiple cards at once...
Hello Hyshaunna and we appreciate the feedback!. Though you cannot send multiple cards at once, you are able to call in and request immediate access to send a package when experiencing any delays. Feel free to contact an Account Manager M-F 6-6 PM at 8003239895. Thank you
I was having trouble locating my loved one.
Pigeonly didn't only located him for me they gave me an affordable way for him to call me. They make sending letters, cards, pictures etc. So easy and quick for my loved one to hear from me more often in different ways..
With pigeonly I was able to send photos to my husband super easily. I tried sending photos to him through regular mail only to have them arrive back go me. Close to a month later. It turns out that they don't accept photos at his facility sent directly from family. What a happy day for me to discover Pigeonly. It has made it possible for my husband to feel like he was there with us as we made new memories.
I like everything about this services. Except the having to wait for delivery to send more that part is rather annoying.
Easy to use... Cheap! The follow up with their customers is consistent, fast and they are more than nice
Some people was saying this was not good no more but i want know until my LO says he didn't received his pictures. But i used it along time ago and it worked just fine to me so i will see now if it is still the same.
So far, so good. I'm actually really great full for the site and the way I'm able to connect with my inmate for as cheap as it is.
The first month is 99 cents but with the phone they give uvrates based on a 15min call but what they dont mention is they also charge $25 for there servuce and that dorsnt count the cost fron tge company that the calls go threw
Hello Dorena. We in fact do not charge 25 dollars for the service. That dollar amount goes straight the phone provider at the facility. Our aim at Pigeonly is to stretch that 25 dollars further with a better rate via a local phone number. Any other questions or assistance needed feel free to contact an Account Manager M-F 6-6 PM at 8003239895. Thank you
It's great and is cheap I highly recommend people to use this app. And it was all hassle free no fuss
It's so easy to use at affordable prices! Great way to save money and stay in touch with loved ones!
Love this website to help keep in touch with my loved one while he is away. If you have a family member that is in prison this is a wonderful site
The web pages flow easily, account set up and navigation were a breeze. Im disappointed that after i joined and agreed to pay a monthly reoccurring bill... i was taken to another page where it was a 3rd party and had an additional bill to pay to the jail. I understand its separated as its different businesses all together. Its just nice to know that once you agree to everything... the agreement changes on the next page after providing Credit Card info and being charged.
I found this website by chance. My husband is currently incarcerated and I try to write him at least every few days to help keep morale up. I know how hard it is to stay positive and not feel lost and alone in there when you don't hear from anyone. Im 31 weeks pregnant as well so it's not really all that easy for me to be able to just sit and write to him either due to being so pregnant I get uncomfortable very quickly. It's so much easier to be able to pull my stylus out and type a letter to him instead of trying to write it out. I actually got a letter completed in one sitting this time rather than a few.
Also with it being on my phone I can also copy and paste messages from other people or news articles etc to send to him as well which is really nice. Im not quiet sure about the turn around time or quality of product but it was nice to be able to send a quick custom postcard as well.
Thank you for an awesome service
Thank you for connecting me to my wife without any extortion rate fees and guessing games or gimmicks. You sure are a life saver!
I really like how you can do everything on one site. I really like that you can get an "unlimited" plan! Super convenient and affordable!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Amanda, welcome to Pigeonly!
We will notify you when your loved one's mail arrives at the facility, please call us if you have any questions.