Pigeonly Reviews Summary
The company has garnered significant negative feedback, primarily due to persistent issues with unauthorized charges and inadequate customer service. Customers frequently report difficulties in cancelling subscriptions, resulting in repeated billing despite attempts to halt services. Many express frustration over unresponsive customer support, including disconnected phone lines and unhelpful email interactions. While some users appreciate the concept of the service for maintaining communication with incarcerated loved ones, the overwhelming sentiment is one of dissatisfaction, highlighting a critical need for improved operational integrity and customer care to restore trust and credibility.
This summary is generated by AI, based on text from customer reviews
I love how the website is set up for auto subscriptions & how you can basically get everything you need. I've already purchased a subscription & sent a letter through your services... I like how there is Unlimited Everything lol.
I thought. 99? Wasn't bad I'd try it then they said I had to pay $25 more for a facility number after all that my son still couldn't call home and he never got his pics I have requested a refund we will see what happens
It's ok, except I couldn't get it to work, then they fixed it for me, now it's perfect. It did freeze, but that could have been my fault.
Hello Autumn, there are steps to take when there could be a personal device issue regarding our site freezing. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss the particulars of your account in full detail and get your issue resolved as soon as possible. Thank you and stay well.
I was disappointed that I couldn't complete my order online. I had to call customer service, which was so busy that I had to leave a callback number. Fortunately, I was called back quickly and was able to complete my order. Hopefully my friend will receive the pictures and message I sent quickly.
I apologize that we did not reach the 40-60% off I am glad to know that your concern has been worked on and is resolved but deeply sorry for the experience. Thank you for being a customer with Pigeonly. If you have any more questions or concerns please do not hesitate to contact us@ 1800-323-9895. We’re here M-F 6 am - 6 pm PST. Have a wonderful day!
Great service but I hate that I have to wait til my previous letter gets delivered before I can send another out. I was planning on writing daily
That is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience. You can always send a greeting card or post card in the meantime too!
Gave me a way to inform my loved one I put Time on my phone for him to call me when I wasn't able to and he didn't know I put money on the phone
Love how easy it is to use. Saves time and money! Look forward to continuing to use it. They need an app so we can download it on to the cell phone. Would make it even more convenient!
Honestly it's the best and makes sending letters to your loved ones in jail a breeze! I would definitely recommend
Setting up the account was very simple and easy to manage i plan on using this for as long as needed...
I love the fact that I can stay connected with my loved ones. Without all the extra. Everyone knows sometimes life gets hectic and pigeonly allows me to send love all in one place. And honestly at a great price!
I am trying it out see how it works compared to the other one. I couldn't find it stated anywhere how the inmates receive their mail, photos etc. for instance is it sent to facility and facility prints their email and photos letters etc out And then sent to inmate, or is it printed out from pigeonly then sent through U.S. Mail... So 30 days to try it see what's up then
Hello Meghan. We do indeed print what are customers upload to us on site and mail it off on your behalf. If you have any further question, feel free to contact an Account Manager M-F 6-6 PM at 8003239895. Thank you
I like it it just needs a easier cropping program I thought that's what I was most confused with on the app
Hello Ronnie, thanks for the feedback and we regret that there was any confusion. We would be happy to help you troubleshoot the issue. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss the particulars of your account in full detail and get your issue resolved as soon as possible. Thank you and stay well.
Pigeonly is a quick and easy way to send letters to your loved ones in prison. It's so easy to navigate around and use. Be able send photos is really good and all with out the added stress that the postal service cause.
I appreciate the emails and notifications. I'm concerned about the lack of information and explanation provided on website for specific services. Subscription cost and details of service provided is vague when I called to clarify I was spoke to as if I should know these things when clearly this is not something I'm familiar with. Still have no idea how many pictures my subscription allows me to send and unable to determine price of phone call from the prison through this subscription. Not sure what the details of the services I'm paying for are. Wish the information was clearer. I subscribed with the idea that I'll see how this goes for a month see if I can learn the ins and outs on my own as I use the account and if not I'll cancel.
Hello Sarah, we both thank you for the feedback and regret your negative experience. We would love to get this rectified. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss the particulars of your account in full detail and get your issue resolved as soon as possible. Thank you and stay well.
Love it! Very easy and fast to setup and sending things while just in phone is awesome i really like it
Very easy to use and they also gave me a $20 credit I really recommending getting an account and using Pigeon to get a hold of your love ones
The website promoted unlimited calling for 99c the first month, which sounds amazing right? Well you still have to pay for the minutes(which are substantially cheaper, but still not just 99c) And you'll have to pay a $25 startup fee to activate the phone number they give you for your inmate to call so you can receive the discounted price. Regardless, you can save up to $70 a month with the discounted price of minutes so that was a good enough reason for me to continue with this program. It's about 80% cheaper than standard rates from the jail my inmate is in, which is huge.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Melissa. Thank you for the feedback. We have a money-back customer satisfaction guarantee for such cases. Feel free to contact an Account Manager M-F 6-6 PM at 8003239895. Thank you