Pigeonly Reviews Summary
The company has garnered significant negative feedback, primarily due to persistent issues with unauthorized charges and inadequate customer service. Customers frequently report difficulties in cancelling subscriptions, resulting in repeated billing despite attempts to halt services. Many express frustration over unresponsive customer support, including disconnected phone lines and unhelpful email interactions. While some users appreciate the concept of the service for maintaining communication with incarcerated loved ones, the overwhelming sentiment is one of dissatisfaction, highlighting a critical need for improved operational integrity and customer care to restore trust and credibility.
This summary is generated by AI, based on text from customer reviews
So happy I can stay in contact with a friend! Great service and fast too. Recommended to use if you have a loved one that u can't contact. Uplift there day with a letter and or photos!
I appreciate the affordability and it's easy and convenience. So glad Pigeonly is able to help me hear my fiance's voice daily.
The page is really confusing, I understand that it is something extra the jail dose for inmates to be in contact with their love ones but this web site and the one other jail have are extremely hard web pages
Hello Gabriella. We regret any confusion you have experienced regarding our services. It seems it would be best to contact our offices for an Account Manager. M-F 6-6 PM at 8003239895. Thank you.
Pigeonly made it very easy to send my boyfriend money and pictures which was very exciting! Im very happy with their services!
Hello Paige! We hope all is well and that your boyfriend loved the great quality of your pictures. Thank you for choosing Pigeonly.
It was average it was a little complicated setting it up the account an having to enter a credit card information just to set up the account. An then there was a limit on how many pictures
Hello Jenelle. Thank you for the feedback. There photos are unlimited but to a degree. In order to not inundate our system with orders and stall delivery, orders must be staggered. However instant access can be gained with a simple call. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss the particulars in full detail and get your issue resolved as soon as possible. Thank you and stay well.
It helps those in need reach there loved ones. I was broken heart every time I Though of my boyfriend I would tear up. They help connect to him
Pretty reliable. I love how i do not habe to leave to go anywhere its just 1 click away. I cant wait for ny significant other to get him pictures. I am so excited to see how fast it is that he will get his pictures
Letter still hasnt Arrived but maybe hopefully it will I never knew you could get E letters in county
Hello Johnathon. Thanks for the feedback. The standard transit times for letters are 3-5 business days. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss the particulars in full detail and get your issue resolved as soon as possible. Thank you and stay well.
I had a very hard time navigating and figure out how to set up an account along with adding money into my account only to figure out that I end up with a whole different number for them to call rather than my own phone number which I find very weird and confusing I still have yet to be able to contact my inmate because they don't know my phone number and I can't get a hold of them and it takes three to five business days to send a photo where as to in my county jail it to ok an 1-6 hours at most
Hello Brittany and thank you for the feedback. Though a bit complicated for some, you are one call away from being assisted to see how user friendly our services can be. Feel free to contact an Account Manager 6-6 M-F at (800) 323-9895 in order to resolve your issue. Thank you.
So far everything seems to be fine. The phone number assigned to my personal number as well as my son was able to get through. I am waiting on him to call me back to let me know if monetary balance change on his end. I hope I'm not going to be double pain like I have most companies... we'll see. However it was super easy to upload photos and get them sent to him much cheaper than it would be to print them myself and pay for postage separately.
Hello Tasha. Thank you so much for the feedback and we thrilled with your satisfaction. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss the particulars of your account in full detail and get your issue resolved as soon as possible. Thank you and stay well.
Helps send incarcerate loved ones pictures with no problem low cost. Gives loved one a fast beautiful happy letter ir picture brightened there day with a click of your phone
I found it very easy to maneuver through the website && I think that the prices are very affordable.
This is a very easy and convienent way to communicate. I probly wouldn't write as much if I had to use the old paper and pen way
Hello Tiffany, thank you for the feedback and we love the fact you are satisfied with our services. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss the particulars of your account in full detail and get your issue resolved as soon as possible. Thank you and stay well.
Absolutely amazing website for sending letters and pictures. Saves you the time of having to physically write the letters i have arthritis so its hard on my hands to write typing is much easier.
The worst phone providers I've ever used made an account and added money days have gone by have contacted support with no help even after I informed them of my sick brother that needs contact with a loved one falsely jailed. Never use always miss leading and provide no useful help at all.
Hello Thomas. Thank you for the feedback. We would love to discuss the specifics of your situation and see if there is something to turnaround your initial experience. Feel free to contact an Account Manager 6-6 M-F at (800) 323-9895 in order to resolve your issue. Thank you.
Love this service. Has made reaching out to my loved one so much easier and quicker! I highly recommend!
That is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.
So quick and easy to get a letter and pictures to my inmate. I definitely recommend this site for communication to your loved one. The pictures I was able to send really brightened his day
Pigeonly is probably the best website I have found for staying in touch with your loved ones for a great price, because let's face it, sending your loved one pictures, letters, postcards and your phone time, those are all PRICELESS but Pigeonly makes life just a little less stressful with reasonable pricing. Thank you Pigeonly for allowing me to afford all those great things we love to send our loved ones but sometimes don't have the money, you make it affordable to do so or sometimes our days get busy and we don't have the time we wished we had to write a hand written letter or haven't talked on the phone with our loved ones for a little awhile. You make it as easy as one click away from sending them just a little somthing to brighten their days when we all know they need it most! Thank you again. -
A Proud Wife Of A Inmate
Great to use saves time don't have to travel any where. Very easy to use. Hopefully inmates will receive the letters and pictures. Thank you
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are incredibly grateful that you took the time out to leave us such a kind review. We look forward to serving you for all your needs.