Pigeonly Reviews Summary
The company has garnered significant negative feedback, primarily due to persistent issues with unauthorized charges and inadequate customer service. Customers frequently report difficulties in cancelling subscriptions, resulting in repeated billing despite attempts to halt services. Many express frustration over unresponsive customer support, including disconnected phone lines and unhelpful email interactions. While some users appreciate the concept of the service for maintaining communication with incarcerated loved ones, the overwhelming sentiment is one of dissatisfaction, highlighting a critical need for improved operational integrity and customer care to restore trust and credibility.
This summary is generated by AI, based on text from customer reviews
The Website is so easy to use.
Walks you through the whole process step by step. Shipping is fast and great customer service!
Pigeonly does provide you a call service but the additional fee isn't listen until after you have already picked a plan. You have to pay another company a fee for the calls you receive from the inmate. If that was stated at the very beginning, it would be a lot easier on everyone because there would be no hidden fees and no extra costs.
Hello Rhonda, We apologize for any disappointment you have experienced while attempting to sign up for services. There is no payment due until our customer's are fully made aware that some facilities require a payment provided in order to initiate services. Since this is not a requirement for Federal facilities, the disclaimer is withheld until a plan is picked. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895 if there is any complications regarding the voice service. We will be happy to discuss the particulars in full detail and get your issue resolved as soon as possible. Thank you and stay well.
This company will help you to get tomyour loved one and there is no wait or confusion. Just click and send and your inmate is getting there mail.
Hi Cassandra,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to speaking with you again.
Thanks to Pigeonly I will be spending way less and won't have to worry about money. The customer service team was extremely nice and helpful. I highly recommend it to anyone who has an incarcerated loved one.
Thank you so much for your kind words, Cassandra. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to speaking with you again in the future!
Always great service, very fast replies to help, easy to use website, easy to navigate, easy to load money.
Hi Kim,
Thanks for leaving us such a wonderful review. We are glad that you loved our services, and our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing.
This site is awesome fast easy nd great priced. Also so much easier to send photos right away instead of going through the hassle of going and having them printed
Hi Moni,
Thank you for taking the time to leave us such a beautiful review. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Thank you for giving us this proverbial pat on the back, you made our day!
The website is nicely designed and effective the feedback recieved by email isgreat. What I didnt like is how it's an extra $25 to a different company to get phone calls and I'm not sure what they can do that I cant. I can send letters and photos myself
Hello Sarah, thank you for the feedback. We feel that customer's such as yourself appreciate the convenience of not having to leave the house to send the photos and letters to your loved one. As far as the fee to the various phone companies in the industry, we attempt to save you money with a better rate than your personal number and when we are not in position to do so, offer a money-back guarantee. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss the particulars in full detail and get your issue resolved as soon as possible. Thank you and stay well.
Quick and easy to use, very friendly customer service, was able to answer all my questions, very helpful
Hi Kristina,
We are incredibly grateful that you took the time out to leave us this review. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. Have a great day.
This would be perfect if there was an app for logging in. And there should be a discounted rate for people with several friends and family that's incarcerated
Hi Vernon,
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. So sorry we do not have an app but the website is available on a tablet, phone or computer. Please let us know what we can do for you in the future.
Great easy helpful.
Wish we didn't have to use this to communicate but thankful we have it. It's secure fast and always works.
Has been awesome so far. It doesn't cost that much. And is pretty to get thru the site with out being so confusing
It was too much of a hassle to be buying and sending post cards. Once I found this app I decided to give it a go, and so far so good. Thanks Pigeonly
I love it!, helps a lot with lower rates, a great way so save some money when you most need it!
The phone is a but of a problem
But photos and letters are something to brag about I like that u don't have go worry about my hand writing
Welcome to Pigeonly! We hope all is well and are so glad to hear we could make a difference. Reviews like this make us proud of what we do, thanks for choosing Pigeonly.
Price is great
Saves so much time with having to go get photos printed and hand write letters and go to the post office and pay more put to mail it over and that takes however long as far as I no it's pretty instant once I have sent my letters or photos that's all I have tried at the moment but I'm sure the test is just as easy
This website makes it easy. You may have to waitnfor a phone number though. Im not sure how long yet.
This is a cool site where you can keep in touch with your loved ones. I love it. I would definitely use it again
Love this website! So much easier than having to print pictures myself and get them to the post office!
Ima stick to PigeOnly not only it's not expensive it's easy to do.And happy that I can stay connected with my husband. Thank you PigeOnly.
I have needed to get in touch with a loved one. I set up the account, paid for the number and paid for the initial $25.00 deposit. That was Friday. Today is Sunday. My loved one has been trying to call me 6 times today and each time I have been directed to put in my card number due to low funds. I called them this morning and asked why can't I use the service I paid for. Their answer:
Your payment won't be processed until Monday.
MONDAY?!?!
So, let me get this straight, I pay for a service, I pay to load funds & because I don't have multiple cards to use, the card used to initially fund and purchase the plan, I can't use because it's being processed?
What the actual hell?
I'm sure they realize how much pain, anxiety & frustration that they are causing to not only the inmate, but their families and loved ones. The biggest problem? They don't care. They are awarded a contact performing services that are desperately needed, and even the representative on the phone agreed with me when I said that they are causing additional and unnecessary stress, leaving me basically "$#*! out of luck" until it's processed.
This company has absolutely no respect for families, no integrity and no compassion. I'm absolutely livid right now because he has called me twice while writing this and both times my card was rejected by the company. Not my bank, but pigeonly. The owner, CEO & Executives should be absolutely ashamed of themselves. This is completely unacceptable and immoral.
Hello Kathryn and we deeply regret your negative experience and would love it if you gave our services another try, with assistance from one our Account Managers to avoid such issues in the future. Feel free to contact an Account Manager 6-6 M-F at (800) 323-9895 in order to resolve your issue. Thank you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Anna,
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.