Pigeonly Reviews Summary
The company has garnered significant negative feedback, primarily due to persistent issues with unauthorized charges and inadequate customer service. Customers frequently report difficulties in cancelling subscriptions, resulting in repeated billing despite attempts to halt services. Many express frustration over unresponsive customer support, including disconnected phone lines and unhelpful email interactions. While some users appreciate the concept of the service for maintaining communication with incarcerated loved ones, the overwhelming sentiment is one of dissatisfaction, highlighting a critical need for improved operational integrity and customer care to restore trust and credibility.
This summary is generated by AI, based on text from customer reviews
So far I've had no issues I haven't really used it so it's kind of early to say whether it's a good or bad website
Thank you so much for taking the time to leave us feedback. If you ever need assistance feel free to call an Account Manager, M-S 6-4 P.S. At (800) 323-9895 to discuss the particulars in full detail and get your issue resolved as soon as possible. Thank you and stay well
This is such an easy way to send letters to my loved one. It is a secure website and very affordable and convenient.
Hi Nicole,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to speaking with you again.
Could use work in costomer service bad other than that its alright oh and the directions suck you give like zero.
Hello Crystalynn,
I am so sorry to hear that you have had such a poor customer experience that you no longer want to work with us.
Customer satisfaction is a number one priority for all of us, and I am deeply sorry that you were unable to understand our page or receive help. I appreciate you letting us know about your negative experience. Please give us a call at (800) 323-9895 M-F 6AM-6PM PST, in order to discuss the particulars in full detail and get your issue resolved as soon as possible.
Help others learn to get along where all human being were all gods children their should be any differences
Thank you so much for taking the time to leave us feedback. If you ever need assistance please call us at (800) 323-9895 to assist you.
With pigeonly its easier than ever to get in contact with my boyfriend during these hard times...
Thank you so much for your kind words, Kendra. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to speaking with you again in the future!
With literally any inmate you may want to. I have several family members in in different facilities across the country, so this is like my one stop shop for all of them.
Thanks for the awesome review, Ashley! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Give us a call if you need anything. Have a great day!
Pigeonly is easy to use, easy to set up and locate my loved one. Thank you for making this hard time a bit easier to deal with.
Hi Dana,
Thank you for taking the time to leave us such a beautiful review. It's only when we recieve such positive feedback, do we rest knowing that we have done our jobs well. Thank you for giving us this proverbial pat on the back, you made our day!
Easy to use but limited to different counties which makes it harder to access communication with inmate
Hello Vanessa,
Thank you for taking the time to leave us a review. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. So sorry that we don't cover every single county, but I can assure you that we cover so many counties. If you have any other concerns or questions please do not hesitate to call us at (800) 323-9895 M-F 6AM-6PM PST.
This is great site. You can pick the plan that you want at an affordable price. I love it. I would recommend this to anyone that wants to keep in touch with their love one while they are away.
Hello Stephanie,
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone
Very easy setup to keep in touch with friends in jail. Site has easy prompts. Also the price is not to bad as well to talk or send pics.
I search and search for a local number so far this app was the best option I wil be giving this app a try I'm excited
I feel that pige only is a good way for people to communicate with their loved ones why they are incarcerated it is a very hurtful feeling when you have a family member that is locked up and it makes you feel very confident and safe when you can communicate through with them through page only I am very grateful for pige only.
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to speaking with you again.
It is an awesome fast and easy using buisness. If you can't do it help is not a problem They let you know what and how and how much it is. There prices are amazing. You just have to try it to be honest I wish my loved one was out and I would not have tried this buisness.
I was very unsatisfied with inmate was tryin to call I couldn't even answer a free call because of this the number that was given to me. I thought I was paying for my number not some fake number. I just really wanty money back
Hello Sabrina. We apologize for the negative experience you had. We would be happy to resolve your issue. Feel free to contact an Account Manager M-F 6-6 PM at 8003239895. Thank you
I am excited i can write letters an send photos to my loved onefor such good prices. Thank u pigeonly.
I'm pretty sceptical about this stuff. But it is not got bad reviews. So I have created a account to see how this goes.
It was extremely easy to find and then set up. I didn't kniw where to look or call to find my friend Thank you
I like that I can send articles and many other things but I wish it was same day or next day shipping instead of 3-5 days
I sincerely apologize for the confusion the reason you are only able to send only one of each product at a time is that we don't want the facility to throw out any of your important mail in case they have a restriction as to how many mail orders of the same product can be received in one day.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ruth,
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.